Tier 1 Help Desk Personnel
Hyphenet —San Diego, CA
- Urgently hiring
- Microsoft Outlook
- Mid-level
- Windows
Attorney
Collabera —San Diego, CA
- $100,000 - $220,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Travel
- Paid time off
- Retirement plan
Quick Apply
14d
Punjabi Interpreter In San Diego, CA
Focus Interpreting —San Diego, CA
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
English - Mandarin Interpreter -Court Certified
Focus Interpreting —San Diego, CA
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
Anesthesia Pain Specialist Independent Contractor
Concentra —National City, CA
- Contract
- Medicine
- BC/BE
- Clinic
BCBA Clinical Supervisor - Offering $5000 Sign On Bonus!
Easter Seals Southern California, Inc. —San Diego, CA
- From $87,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Microsoft Excel
14d
Senior Financial Advisor
Blankinship & Foster —Solana Beach, CA
- Full-time
- Hybrid work
- Background check
- 7 years
- CPA
- Paid training
- Paid holidays
8d
Anesthesia Pain Specialist Independent Contractor
Concentra —San Diego, CA
- Contract
- Medicine
- BC/BE
- Clinic
Sr. DevSecOps Engineer
Bowhead —San Diego, CA
- $120,000 - $150,000 a year
- Full-time
- Azure
- Ability to walk for extended periods
- Mentoring
Anesthesia Pain Specialist Independent Contractor
Concentra —Santee, CA
- Contract
- Medicine
- BC/BE
- Clinic
Spine Surgeon Independent Contractor
Concentra —San Diego, CA
- Contract
- Medicine
- Surgery
- Surgery
Optometrist
Castillejos Eye Institute Medical Group —Chula Vista, CA
- $490 - $540 a day
- Full-time
- Anatomy knowledge
- Sales
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Spine Surgeon Independent Contractor
Concentra —National City, CA
- Contract
- Medicine
- Surgery
- Surgery
Staff Attorney
ALTO USA LLC —San Diego, CA
- $85,000 - $100,000 a year
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Physical Therapy Assistant (PTA)
The Springs at Pacific Regent —San Diego, CA
- $42.38 - $45.74 an hour
- Full-time
- Skilled nursing facility
- Physical & Rehabilitation Medicine
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Hand Surgeon Independent Contractor
Concentra —National City, CA
- Contract
- Medicine
- Surgery
- Surgery
Experienced Trust and Estates Attorney
San Diego Elder Law Center —San Diego, CA
- $110,000 - $180,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Engineer V in San Diego
cGMPnow —San Diego County, CA
- $145,000 - $175,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Bachelor of Science
- Profit sharing
- Paid training
Occupational Therapist
Arbor Hills Skilled Nursing & Rehabilitation Center —La Mesa, CA
- $50 - $56 an hour
- Full-time
- Skilled nursing facility
- Mid-level
- Rehabilitation center
- Health savings account
- Relocation assistance
Quick Apply
Senior Complex Litigation Associate – LA/San Diego/Orange County (297/o)
Denovo Review —San Diego, CA
- Full-time
- 8 years
- Senior level
- Communication skills
Quick Apply

I want to receive the latest job alert for Computer Occupations, All Other in San Diego, CA

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Computer Occupations, All Other jobs near San Diego, CA

Tier 1 Help Desk Personnel

Hyphenet
San Diego, CA

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Microsoft Outlook
IT user and group management
Hardware maintenance
Windows
Printer (troubleshooting support)
Bachelor's degree
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Remote access software
Desktop administration
Antivirus software
Peripheral hardware support
Server hardware support
Ticketing system technical support

Full Job Description

Tier 1 – Tier 2 Help Desk Technician Personnel

Start Date: Immediately

Location: San Diego, CA.

Full time

We are looking for reliable people who want to learn and grow within the company.

Help Desk Technician personnel will be responsible for troubleshooting and resolving computer hardware, software and connectivity problems for customers and partners. Help Desk Technician personnel must provide prompt, reliable, and accurate information to customers via the phone, maintaining effective communication during conversations by adjusting to the pace and technical level of the customer.

Responsibilities
Qualifications

Respond to customer contacts (received by phone, email or incident management tool) in a courteous, professional manner and to either resolve the incident or escalate the client’s incident/request to the higher level resolving team in a timely manner.
Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve the issue(s) as efficiently as possible on first contact.
Accurately record and classify all incoming incidents with the appropriate priority, category and incident summary details. Attach emails, attachments, and any other communication provided by the client.
Follow all Service Desk processes and work instructions regarding the handling of all customers and incidents. Meet or exceed the level of service defined for each client when responding to all incoming incidents.
Proactively flag incidents where no knowledge solution is found.
Escalate to higher-tier resolving teams in a timely manner when not able to resolve at the desk.

Technical Knowledge Requirements:

Must have familiarity with Help Desk and ticket flow process.
Knowledge of Active Directory account creation and password reset as well as Office365 account creation and password reset.
Knowledge of Outlook mail client setup.
Knowledge of SHARE folders, Windows permissions, printer resolutions, installing various operating systems, knowledge of antivirus products and usage, knowledge of computer and server components as well as ability to replace those components as necessary.
Knowledge of hardware firewalls, layers 2 & 3 networking is a plus.
Knowledge of various OS virtualization technologies is a plus.
Willing + eager to learn is a must.

Education:

Bachelors degree in Information Technology or similar is required.

2+ years on the job experience is a plus but not required.

Job Type: Full-time

Apply Now

Refine Your Search

Computer Occupations, All Other jobs in San Diego, CA

Tier 1 Help Desk Personnel

Attorney

Punjabi Interpreter In San Diego, CA

English - Mandarin Interpreter -Court Certified

Anesthesia Pain Specialist Independent Contractor

BCBA Clinical Supervisor - Offering $5000 Sign On Bonus!

Senior Financial Advisor

Anesthesia Pain Specialist Independent Contractor

Sr. DevSecOps Engineer

Anesthesia Pain Specialist Independent Contractor

Spine Surgeon Independent Contractor

Optometrist

Spine Surgeon Independent Contractor

Staff Attorney

Physical Therapy Assistant (PTA)

Hand Surgeon Independent Contractor

Experienced Trust and Estates Attorney

Engineer V in San Diego

Occupational Therapist

Senior Complex Litigation Associate – LA/San Diego/Orange County (297/o)

I want to receive the latest job alert for Computer Occupations, All Other in San Diego, CA

Related Searches

Explore jobs in more locations

Tier 1 – Tier 2 Help Desk Technician Personnel

Start Date: Immediately

Job Seeker Tools

Employer Tools

Browse

Stay Connected