The Lead Transfer Care Specialist's primary responsibility is to initiate the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.
Overview & Responsibilities:
- Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
- Partners with transfer care supervisor, transfer care manager, and care center manager to ensure smooth implementation of any new company initiative and procedures
- Assists peers and supervisors in ensuring all open tasks are completed promptly
- Participates in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
- Learns to operate new office technologies as they are developed and implemented
- Manages deliverables, organizes and coordinates workflow, manages multiple tasks, deadlines, and projects
- Maintains customer service standards as implemented for appropriate brands
- Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, laundry, building boxes, and cremation containers
- Completes all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention
- Partners with peers to ensure administrative components are completed accurately and timely
- Supports coordination of and participates in assigned staff meetings
- Oversees and ensures fleet is always shown ready and assists with maintaining overall cleanliness, proper fueling, track of mileage, scheduled maintenance, and stocking of supplies
- Assists Team Members with tasks as needed, including filling in for hearse drivers as needed
- Maintains the more astonishing logs, inventory tracking, vehicle mileage, and scheduled maintenance logs
- Oversees staffing to meet business needs, onboarding and training of all new hires, scheduling, coaching, and development, and openly communicate to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
- Greets and interacts with customers, handling inquiries and directing them according to specific needs, answers phones, fields questions, and uses phone etiquette as outlined by the company
- Ensures proper paperwork is completed timely and in accordance with relevant laws and regulations
- Holds oneself accountable for utilizing system and technology provided by the company
- Preforms initial and subsequent transfers of decedents from the place of death to the care center, and from the care center to the place of memorial and service
- Adheres to all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects
- Maintains a professional appearance, including dressing brand appropriately
Requirements & Qualifications:
- Must be 21 years or older
- Availability to work nights, weekends, and on-call shifts with no regular hours as needed
- Strong communication skills and high levels of compassion and integrity
- Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
- Professional appearance and dress
- Maintains composure in challenging situations with compassion and kindness
- Ability to lift more than 100lbs safely
- Valid state-issued driver's license with a clear driving record
Shift: Full-time
Req Benefits:
- Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
- Competitive Pay and Benefits:
o Medical, dental, prescription, and vision insurance
o Vacation, sick, and holiday pay
o Wellness Rewards
o 401k with company match
o Company-paid life insurance, long-term disability, and short-term disability
- Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
- Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.
Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.
Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.
Additional Details :
Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.
Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations-we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.
Bay Area - Redwood City
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
