Top 169 Customer Service Representatives Jobs in Santa Cruz, CA

Customer Service & Collections Representative
First Alarm —Aptos, CA
- $22 - $28 an hour
- Full-time
- Microsoft Word
- Background check
- Office
- Travel reimbursement
- Paid training
Quick Apply
3d
Customer Support Representative ON-SITE — FULL-TIME
One Wheel —Santa Cruz, CA
- $25 - $35 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Service Representative
Digital Dynamics Inc —Scotts Valley, CA
- $32 - $35 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Customer Service Associate
The Ups Store —Santa Cruz, CA
- $17 - $19 an hour
- Part-time
- Computer skills
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
5d
Customer Success Manager
Murj —Santa Cruz, CA
- Remote
- Up to 50% travel
- Salesforce
- Product management
- Health insurance
- Dental insurance
10d
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Jose, CA
- $20.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
13d
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Language Speakers Wanted! Entry-Level Customer Support (Paid Training+ Great Pay +Benefits)
Confidential- (Financial) —Morgan Hill, CA
- $19 - $22 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Office
- Paid training
- Paid holidays
Quick Apply
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Service & Sales Manager (NE)
Cathay Bank —Cupertino, CA
- $29.33 - $33.65 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Customer Success Representative
ORBIS Compliance LLC —Morgan Hill, CA
- $51,980.34 - $62,599.97 a year
- Contract
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick Apply
Customer Service Specialist
American Motion Services —Morgan Hill, CA
- Up to $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Now Hiring: Contact Center Representatives – $1,300 Bonus + Great Pay & Benefits
Confidential- (Financial) —Morgan Hill, CA
- From $18 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Mechanics Bank —Watsonville, CA
- $20 - $25 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Free parking
- Commuter assistance
Customer Service Representative 2nd shift
TTM Technologies —San Jose, CA
- $45,694 - $72,226 a year
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Paid holidays
Customer Service Representative - State Farm Agent Team Member
Yama Ebrat - State Farm Agent —San Jose, CA
- $17 - $25 an hour
- Full-time
- Spanish
- Sales
- Office
- Paid time off
- Employee discount
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Yama Ebrat - State Farm Agent —San Jose, CA
- $55,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Lao-English Bilingual Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Service Representative
Community Choice Financial Family of Brands —San Jose, CA
- $21 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account

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Customer Service & Collections Representative

First Alarm -
Aptos, CA

Quick Apply

Job Details

Full-time
$22 - $28 an hour
3 days ago

Benefits

Travel reimbursement
Paid training
Mileage reimbursement
Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
On-the-job training
Employee assistance program
Vision insurance
Employee stock ownership plan
Opportunities for advancement
Life insurance
Referral program
Retirement plan
Paid sick time

Qualifications

Microsoft Word
Customer communication
Interpersonal skills
High school diploma or GED
Attention to detail
Problem-solving
Organizational skills
Client interaction via phone calls

Full Job Description

Customer Service/Cancellations Representative

_________________________________________________________

Department: Customer Service (Non-Exempt) Organization: First Alarm

Reports To: Customer Service Manager Location: Aptos, CA

__________________________________________________________

ABOUT FIRST ALARM

First Alarm has been protecting lives and property for more than 55 years. From a modest beginning in Santa Cruz County, First Alarm has become one of Northern California's premier commercial and residential security & fire system providers. Through growth, experience, and acquisition, First Alarm has become a name widely recognized for quality, safety and dependability. Our corporate office is located in Aptos, California, with satellite facilities in San Jose, Monterey, Rohnert Park, Walnut Creek, and Richmond. Today, First Alarm employs a team of more than 150 security professionals who install, maintain and monitor intrusion, fire, access control and video systems in homes, businesses, school districts, governmental facilities, and industrial complexes throughout Northern California.

SUMMARY:

We are looking for a dynamic, customer-focused team player to join our team as a Customer Service and Cancellations Representative. This position requires the ability to interface with customers in an enthusiastic and professional manner while dealing with sometimes challenging situations, dialogue and personalities. The Customer Service/Cancellations Representative will provide ideas and suggestions to handle the customer’s current problem or request and will work with customers via email and/or telephone to explain services and/or resolve disputes regarding billing, retention of services, discontinuance, or change in service while assisting and supporting the needs internally.

KEY ACCOUNTABILITIES:

Manage the fluctuation of incoming customer calls and emails
Provide a positive customer experience to resolve issues and retain customers
Track customer large balance accounts using MS Excel and assist with collection calls, letters and documentation of customer payment commitments
Identify and assess customers’ needs to achieve satisfaction
Communicate customer complaints to branches and work with branch staff to resolve dispute issues with detailed follow-up resolution with customer
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Verify that payments are accurately applied, research and resolve misapplied payments
Ensure procedures are followed while documenting customer interactions and changes in database
Receive cancellation requests and process customers’ requests to cancel
Perform miscellaneous copying, sorting and general clerical activities
Support various departments with special projects
Cover front desk for lunch and/or breaks
When necessary, post cash or credit card payments received, assist with accounts receivable, billing and perform additional general accounting and/or administrative responsibilities, as required
Support customers with portal invoicing, as required
Perform other duties as assigned by management

REQUIREMENTS:

High School Diploma or GED (required)
Must have good written/verbal communication and organizational skills
Detail-oriented/multi-tasker
Must have prior experience working on computerized accounting program/s and drafting letters in MS Word
Excel and CRM software experience a plus
Must be able to maintain calm, professional demeanor while working in a fast-paced office environment and speaking with difficult callers
Must be punctual and reliable
Passionate about implementing positive changes to a growing company

BENEFITS:

Ongoing training
Advancement opportunities with a stable, profitable company
Paid vacation, holiday, and sick pay per employee handbook
Medical, dental and vision coverage, including voluntary supplemental insurance
401K & ESOP (Employee Stock Ownership Program)
Flexible Spending Account
HSA Plans Available

The starting pay range for this position is $21.00-$28.00 per hour pending experience and education.

Candidates must be able to pass a stringent background check, inclusive of drug testing.

PHYSICAL REQUIREMENTS:

Prolonged periods sitting at a desk and working on a computer

WORK ENVIROMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

401(k)
AD&D insurance
Dental insurance
Employee assistance program
Employee stock purchase plan
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Referral program
Retirement plan
Travel reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

customer service: 2 years (Required)
office : 2 years (Preferred)

Ability to Commute:

Aptos, CA 95003 (Required)

Ability to Relocate:

Aptos, CA 95003: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

Customer Service Representatives jobs in Santa Cruz, CA

Customer Service & Collections Representative

Customer Support Representative ON-SITE — FULL-TIME

Customer Service Representative

Customer Service Associate

Customer Success Manager

Customer Service Representative Bilingüal (english spanish)

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Language Speakers Wanted! Entry-Level Customer Support (Paid Training+ Great Pay +Benefits)

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Service & Sales Manager (NE)

Customer Success Representative

Customer Service Specialist

Now Hiring: Contact Center Representatives – $1,300 Bonus + Great Pay & Benefits

Customer Service Representative

Customer Service Representative 2nd shift

Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Lao-English Bilingual Customer Service Representative - Remote in California

Customer Service Representative

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