Summary:
The Marina Administration Supervisor is a critical support role responsible for managing administrative operations and delivering exceptional guest services at IGY Savannah Harbor Marina. This position bridges front office operations with back-end administrative functions, ensuring seamless coordination between departments and maintaining high service standards. The Supervisor supports accounting processes, handles operational reporting, and assists in fostering a welcoming, efficient environment for guests and vendors.
Essential Duties and Responsibilities include the following (other duties may be assigned):
- Supervises and provides day-to-day direction to Marina Office Administrators, ensuring consistent execution of administrative processes, customer service standards, and office procedures.
- Works closely with marina management to ensure all vessel arrival, check-in, and departure procedures are carried out accurately, efficiently, and in accordance with established policies and service standards.
- Provides exceptional customer service and ensures all guests receive a professional and welcoming experience while visiting the property.
- Identifies, investigates, and resolves billing discrepancies and administrative issues in a timely manner.
- Ensure that all guest charges, payments, and invoices are accurately maintained and updated.
- Maintains compliance with company policies regarding cash handling, credit card processing, accounts receivable, and other forms of payment collection.
- Verifies that guest accounts are balanced daily and supports month-end close activities in coordination with IGY corporate finance.
- Ensures that all opening, closing, and month-end administrative procedures are completed accurately and in accordance with corporate requirements.
- Manages customer contracts and agreements, including preparation, execution, renewals, recordkeeping, and ensuring compliance with established company policies and standards.
- Promotes effective communication and teamwork between the marina office and all operational departments, including dock operations, security, maintenance, and management.
- Participates in and supports all marina health, safety, and emergency response programs, including required training and drills.
- Oversees and administers required reporting, including utility tracking, fuel inventory files, occupancy reports, revenue analysis, key performance indicators, and other operational metrics.
- Ensures that the marina office, reception areas, and associated equipment are maintained in a clean, organized, secure, and professional manner.
- Oversees the handling of guest inquiries, telephone calls, reservations, concierge requests, and other communications to ensure prompt and courteous service.
- Implements and promotes the IGY guest feedback program and assists in the resolution of guest concerns and service issues.
- Orders and maintains office supplies, equipment, and related inventories to support efficient operations.
- Administers parking and access control records, security provisions, and office key management, as applicable.
- Serves as the primary administrative contact for vendor management, ensuring that vendors maintain current insurance certificates, W-9 forms, and all required documentation.
- Reviews existing office procedures and recommends process improvements to enhance efficiency, accuracy, and overall guest experience.
- Supports onboarding and training of office personnel and assists with scheduling and performance management activities as directed by marina management.
- Assists with preparation of reports, presentations, budgets, and other administrative projects to support marina operations and business objectives.
- Ensure compliance with established company policies, procedures, and corporate standards.
- Performs other duties and responsibilities as assigned by marina management.
Supervisory Responsibilities:
- Directly supervises Marina Office Administrators and carries out supervisory responsibilities in accordance with company policies and applicable laws.
- Assists with employee training, scheduling, performance feedback, and maintaining service standards within the marina office.
- Fosters a culture of teamwork, accountability, and exceptional customer service.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate degree (A.S.) preferred and/or a combination of 5 years of service experience in increasingly complex roles, including accounting or billing supervisory experience.
Language Ability:
Excellent command of the English language required. Spanish is also preferred but not required.
Required Skills:
Advanced skills in spreadsheet/word processing software packages; intermediate skills in Power Point and/or graphics/publication software and Outlook.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent works in a typical office environment. The noise level in the work environment is usually quiet to moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and stand. The role involves frequent use of hands and arms for reaching and manipulation of objects and the occasional requirement to stoop or crouch. Regular communication both verbal and auditory is required. Specific vision abilities include close vision, peripheral vision, depth perception, and ability to adjust focus. This role requires continuous and frequent use of the computer, printer, keyboard, and other related equipment.
Pay: From $23.00 per hour
Work Location: In person
