Top 4 Help Desk Associate Jobs in Scranton, PA

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GBS Help Desk Associate

UPS -
Dunmore, PA

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Accounting systems
Customer records maintenance
Communication with suppliers
Records maintenance
Operational analysis
Oracle
Microsoft Outlook
Defect resolution root cause analysis
IT user and group management
Account maintenance
Data validation techniques
Account troubleshooting
Spreadsheets
Defect analysis
Research
Mid-level
Improving operational efficiency
Financial issue resolution
Internal employee customer service
Automated procurement systems
Invoice reconciliation
Coupa
Vendor communication
Billing issue inquiries
Handling account queries
Root cause analysis
Invoice exception handling
Continuous process improvement (CPI)
Invoice dispute resolution
Accounting support

Full Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position communicates extensively with internal/external customers and UPS suppliers, researches statement issues, updates supplier invoices within procurement systems (Oracle and Coupa), administers and resets access/passwords for Procurement Services Web, iProcurement, iExpense, Oracle, Coupa, and Entra. He/She should be familiar with general accounting principles, Microsoft Office products, responds and resolves inquiries from customers and UPS Retail Stores. He/She will conduct general research for invoice issues/inquiries, serves as a liaison for Accounts Payable and Procurement departments regarding the AP Reject system and Websir, AMEX and systems issues plus aid with supply returns, emergency orders, vendor/item lookups and performs other tasks as requested.

Knowledge and Skills

Provide first-level support to internal customers, suppliers, and retail locations by responding to procurement, invoice, and system-related inquiries.
Research and resolve invoice discrepancies, statement issues, payment inquiries, and supplier account concerns in a timely manner.
Maintain and update supplier invoices and procurement records within Oracle, Coupa, and related procurement systems.
Administer user access and perform password resets for Oracle, Coupa, iProcurement, iExpense, Procurement Services Web, and Entra.
Collaborate with Accounts Payable and Procurement teams to investigate and resolve AP Reject, WebSIR, and supplier-related issues.
Support vendor maintenance activities, including supplier lookups, item searches, and procurement data validation.
Apply general accounting and Accounts Payable principles to ensure accurate processing and issue resolution.
Utilize Microsoft Excel, Word, Outlook, and PowerPoint to analyze data, document findings, and communicate solutions.
Conduct root cause analysis for invoice exceptions and system-related issues to improve customer experience and operational efficiency.
Serve as a liaison between business users, suppliers, Accounts Payable, and Procurement teams to facilitate effective problem resolution.
Assist with supply returns, emergency order requests, and procurement support activities while meeting established service levels.
Maintain accurate documentation of customer interactions, issue resolutions, and system activities.
Demonstrate strong attention to detail, critical thinking, and problem-solving skills in a fast-paced shared services environment.
Deliver professional customer service while managing multiple priorities and ensuring timely follow-up on open requests.
Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Other Criteria:

Job Grade: 8 – GBS Help Desk Associate
Schedule/typical working hours: Monday–Friday 8am–5pm
Candidate must be located in the same geographic location as position.
Last day to apply is 7/28/2026 at 11:59pm ET

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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Help Desk Associate jobs in Scranton, PA

GBS Help Desk Associate

Associate Teacher (Center Support)

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