Top 31 Computer User Support Specialists Jobs in Shreveport, LA

IT & Security Support Specialist - Shreveport
The HT Group —Shreveport, LA
- Computer science
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Automatic Payroll Systems Inc. —Shreveport, LA
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Willis-Knighton Health System —Shreveport, LA
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Help Desk Specialist/System Administrator (Top Secret/SCI Clearance)
Inflow-ns —Barksdale AFB, LA
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U-Haul —Shreveport, LA
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Retail Merchandising Field Specialist
Channel Partners —Shreveport, LA
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Xfinity Field Sales Professional - Shreveport, LA
Comcast Corporation —Shreveport, LA
- $39,645 - $79,395 a year
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- Ability to walk for extended periods
- Mid-level
- Residential
Mechanical Specialist / Sr. Mechanical Specialist
Boardwalk Pipelines —Haughton, LA
- Full-time
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Precision Control Specialist
Doggett John Deere —Shreveport, LA
- Microsoft Outlook
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micro1 —United States
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Business Document Expert (French Speaker) – AI Trainer
micro1 —United States
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Business Document Expert (Chinese Speaker) – AI Trainer
micro1 —United States
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Business Document Expert (Japanese Speaker) – AI Trainer
micro1 —United States
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Business Document Expert (Portuguese Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
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IT & Security Support Specialist - Shreveport

The HT Group -
Shreveport, LA

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Job Details

3 days ago

Qualifications

Endpoint Security
Employee onboarding
Cloud identity and access management (IAM)
Implementing network security protocols
Computer science
Systems integration
Associate's degree in cybersecurity
Bachelor's degree in information technology
Computer Science
Vulnerability scanning implementation
IT user and group management
Associate's degree in computer science
Technical documentation
Incident report management
IT system monitoring
Hardware maintenance
SOC 2
HIPAA
Performance Reporting
CompTIA CySA+
Data reporting
Operating system updates
Public Cloud
Metrics Reporting
Mid-level
IT compliance audits
Multi-factor authentication (MFA) implementation
Communication platforms
3 years
Endpoint Detection and Response (EDR)

Full Job Description

IT & Security Specialist - Shreveport, Louisana

Our client is seeking an IT & Security Specialist to play a key role in maintaining and strengthening the organization's cybersecurity posture while supporting critical IT infrastructure. This position is approximately 70% focused on security operations, threat monitoring, vulnerability management, endpoint protection, and security administration, with the remaining 30% dedicated to systems administration, infrastructure support, and end-user technology services.

The ideal candidate has a strong foundation in IT operations and a demonstrated interest in cybersecurity, with the ability to proactively identify risks, support security initiatives, and contribute to a secure and resilient technology environment.
Key Responsibilities

Security Operations & Monitoring (70%)

Security Monitoring & Incident Response

Monitor security platforms, alerts, and logs to identify potential threats, suspicious activity, and vulnerabilities.
Investigate security events and support incident response, containment, remediation, and recovery efforts.
Analyze trends and patterns in security data and escalate findings when appropriate.
Assist in developing and improving security monitoring, detection, and response capabilities.

Endpoint Security & Threat Management

Administer and support endpoint security solutions, including endpoint detection and response (EDR) platforms.
Monitor endpoint health, security posture, and compliance with organizational standards.
Assist with configuration, tuning, troubleshooting, and optimization of security tools.
Support onboarding and integration of new endpoints, systems, and log sources into security monitoring platforms.

Vulnerability & Patch Management

Conduct and support vulnerability scanning, assessment, and validation activities.
Prioritize and track remediation efforts in collaboration with internal stakeholders.
Support patch management processes to ensure timely remediation of security vulnerabilities.
Assist with reporting and metrics related to vulnerability management programs.

Identity & Access Security

Administer Microsoft 365 security controls, including MFA, conditional access, auditing, and email security.
Support identity and access management processes across Active Directory and Entra ID environments.
Perform user access reviews and assist with privileged access management initiatives.

Network & Security Administration

Assist with firewall administration, security rule reviews, and network security troubleshooting.
Support implementation and maintenance of security controls across cloud and on-premises environments.
Participate in security assessments, audits, and compliance-related activities.

IT Infrastructure & Technical Support (30%)Systems Administration

Manage and maintain Windows servers, workstations, and core infrastructure components.
Perform system updates, maintenance, backups, and performance monitoring.
Troubleshoot hardware, software, and networking issues.

Microsoft 365 & Infrastructure Support

Administer Microsoft 365 services, user accounts, permissions, and collaboration platforms.
Support core networking services including TCP/IP, DNS, DHCP, VPN, and connectivity troubleshooting.
Assist with infrastructure health monitoring and capacity planning initiatives.

End-User Support

Provide Tier II and Tier III support for escalated technical issues.
Support employee onboarding and offboarding activities.
Resolve complex technical issues impacting users, systems, and business operations.

Documentation & Continuous Improvement

Document security procedures, incident activity, infrastructure configurations, and operational processes.
Recommend and implement improvements to security monitoring, vulnerability management, and IT operations.
Stay current on emerging cybersecurity threats, technologies, and industry best practices.

QualificationsEducation

Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field, or equivalent professional experience.

Experience

3+ years of experience in cybersecurity, systems administration, IT operations, or a related technical role.
Experience supporting security operations, vulnerability management, or security monitoring functions.
Experience handling escalated technical issues in a Tier II or higher support environment.

Technical Skills

Strong experience with Microsoft 365 administration and security features.
Experience with security tools such as SIEM platforms, EDR solutions, vulnerability scanners, and security monitoring tools.
Working knowledge of Windows Server, Active Directory, and Entra ID.
Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall technologies.
Experience supporting patch management and vulnerability remediation processes.

Preferred QualificationsExperience with one or more of the following technologies:

Splunk
Tenable
Cisco XDR / Secure Endpoint
Cloudflare
Palo Alto Networks
VMware

Additional preferred experience:

SOC 2, HIPAA, or similar compliance frameworks.
Azure cloud administration and security.
Security incident response and threat detection activities.
Security certifications such as Security+, CySA+, SC-200, SC-300, or equivalent.

This role is ideal for an IT professional who wants to build a long-term career in cybersecurity. The position places a strong emphasis on security operations, vulnerability management, endpoint security, and threat detection while maintaining hands-on involvement with core infrastructure and systems administration. The successful candidate will play a critical role in protecting the organization's technology environment while helping ensure stable and reliable IT operations.

#TECHIND

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Refine Your Search

Computer User Support Specialists jobs in Shreveport, LA

IT & Security Support Specialist - Shreveport

Hire Specialist I

IS Business Support Specialist I - IM Business

Seasonal, Operations Technical Specialist (Part Time)

Tech Service Specialist V

Training Specialist

Help Desk Specialist/System Administrator (Top Secret/SCI Clearance)

Training Specialist

Detail Specialist

Retail Merchandising Field Specialist

Xfinity Field Sales Professional - Shreveport, LA

Mechanical Specialist / Sr. Mechanical Specialist

Precision Control Specialist

Business Document Expert (Korean Speaker) – AI Trainer

Business Document Expert (German Speaker) – AI Trainer

Business Document Expert (French Speaker) – AI Trainer

Business Document Expert (Chinese Speaker) – AI Trainer

Business Document Expert (Japanese Speaker) – AI Trainer

Business Document Expert (Portuguese Speaker) – AI Trainer

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