Join the Leader in Testing and Balancing Services!
Palmetto Air & Water Balance is the world's leading Testing and Balancing service company, founded in 1989. With over 300+ employees across 27 offices in Arizona, Florida, North Carolina, South Carolina, Tennessee, Texas, and Virginia, we take pride in having the largest number of Test and Balance Engineers and Certified Technicians in the United States.
At Palmetto Air & Water Balance, we are dedicated to helping you achieve your career objectives while making a meaningful impact in the industry. We are currently seeking a passionate Customer Service Manager to join our dynamic team.
Why Palmetto?
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Career Growth: Own your professional development with a company that values growth, fosters learning, and empowers you to thrive.
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Unique Ownership Program: After one year of service, employees become eligible to own a portion of the company through our "Own It" program, providing a substantial financial incentive and fostering a sense of commitment.
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Industry Leader: Be part of the world's leading Testing and Balancing service company, founded in 1989
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Collaborative Team: Work with a dedicated team of professionals across multiple states.
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Comprehensive Benefits: Enjoy a range of benefits including 100% employee paid medical and dental coverage, vision coverage, life insurance, 401(k) matching, paid time off, and more.
Position: Customer Service Manager
The Customer Service Manager plays a critical role in ensuring the smooth, efficient, and professional operation of our office. This role combines hands-on administrative support with leadership responsibilities, overseeing office processes, coordinating administrative staff, and serving as a key partner to Operations and Management teams. The ideal candidate is highly organized, proactive, people focused, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities:
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Directly manage and oversee Office Coordinators across multiple office locations
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Ensure consistent administrative processes, standards, and best practices are followed company-wide
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Provide coaching, guidance, and performance feedback to Office Coordinators
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Lead onboarding and training for new Office Coordinators across all locations
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Act as escalation point for complex administrative or office-related issues
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Foster collaboration and communication among office teams across regions
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Evaluate workflows and recommend improvements to increase efficiency and accuracy
- Oversee day-to-day administrative functions across multiple offices
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Manage administrative processes within the AirOne operating system
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Set up and maintain electronic project files and documentation
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Track bid closing dates and ensure timely submission of proposals
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Review and process contracts, purchase orders, subcontracts, and related documents
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Ensure completion and accuracy of W9s, tax forms, vendor setups, and COIs
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Prepare and distribute qualification submittals
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Monitor office supply budgets and ordering for multiple locations
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Coordinate mail, shipping, and office logistics across offices
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Partner with building management on maintenance and office needs
- Oversee instrument inventory and calibration tracking across all locations
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Coordinate equipment repair and calibration shipments
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Ensure compliance with documentation and notify Operations Managers of upcoming needs
- Serve as primary administrative liaison between office staff, field teams, and leadership
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Ensure professional and consistent office experience across all locations
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Support leadership by providing updates, insights, and recommendations related to office operations
Qualifications
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5+ years of previous multi-site management experience required
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Associate’s degree or higher required
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Previous mechanical, electrical, or construction industry experience preferred but not required
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Demonstrated experience leading or supervising administrative teams preferred
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Strong organizational, time management, and prioritization skills
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Excellent verbal and written communication skills
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High attention to detail and follow-through
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Proficient in Microsoft Word, Excel, and Outlook
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Experience with service or project management systems including Bluebeam preferred
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Ability to manage competing priorities in a fast-paced environment
Working Conditions:
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Full-time position in office position
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Occasional overtime may be required during peak periods.
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Office environment with regular use of standard office equipment.
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Typical working hours are Monday through Friday 8:00am to 5:00 pm
Benefits:
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100% company paid base Medical and Dental coverage for employees
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Medical coverage includes $30,000 Life Insurance
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Vision coverage, Voluntary Life Insurance, Short/Long Term Disability, Accident & Critical Illness coverage
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401(k) matching program
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Paid Time Off and 7 days of Holiday Pay
If you are looking for an exciting opportunity to join a dynamic team and take on a high level of responsibility, Palmetto Air & Water Balance is the place for you! Apply today and take the next step in your career with us.
