As COO, you will serve as a key member of SNAP's Executive Leadership Team, partnering closely with the CEO to oversee day-to-day operations, guide strategic initiatives, support organizational growth, and ensure excellence across a diverse portfolio of programs and services.
The Operating Officer (COO) is a strategic “roll-up-your-sleeves” leadership position. Reporting to the CEO. The COO is responsible for supervising key leadership staff responsible for an array of programs, leading overarching agency initiatives, and supporting multiple operational facets of the organization. The primary responsibility of the COO is the day-to-day programmatic management of the agency and managing and growing SNAP’s mission in a rapidly changing field.
The COO will partner with other Executive Team members to ensure that SNAP’s programs are operated consistent with our mission, vision, values, strategic plan, policies, and programmatic regulations.
Foster and champion, the creation of a healthy workplace culture consistent with stated mission, vision, and values.
Take responsibility for identifying and addressing internal and external systemic barriers to create an equitable community.
Provide onboarding, evaluation, and supervision of Executive Team members leading the Community Action, Essential Connections, Housing Services, and Financial Stability Cores as well as any subsidiary programmatic activity.
During Core Director transitions or extended absences provide direct leadership and coverage for programmatic staff.
Work with Core Directors and programmatic staff to ensure contract, regulatory and policy compliance.
Serve on SNAP Executive Leadership Team and serve as a thought partner, decision maker, agency communicator, and change champion.
At the direction of the CEO, sign agency contracts, program reports, billings, checks, and documents necessary for the operation of the agency.
During the CEO’s absence, serve as Acting CEO, providing internal leadership and representing the CEO with staff, board, policymakers, funders, community groups, and in public appearances and forums.
During agency emergencies serve on the leadership team working to resolve challenges. When the CEO is traveling or not available, serve as agency crisis lead coordinating SNAP’s response.
In collaboration with other staff members, oversee agency Community Services Block allocation, reporting, budgeting, and CSBG project management.
Review programmatic grant applications and budgets prior to approval.
Review monthly programmatic financials and dashboards for performance and accuracy.
Receive and seek to resolve client, vendor, or programmatic complaints not addressed at the Core level or spanning multiple core areas.
Maintain and update no less than annually position-specific desk manual and “contract notebooks” for any programmatic funding contracts you directly oversee (like CSBG).
Serve as agency Chief Privacy Officer and serve on HIPAA Compliance Committee.
Review and track resolution of agency programmatic monitorings and report to the Board annually a high-level analysis of those monitorings.
Review and approve where appropriate job hiring requisitions.
Provide guidance with new program startups, existing program spinoffs, and programmatic wind-downs and lead overarching agency initiatives.
Serve as primary staff support to the SNAP Board of Directors Equity & Planning Committee and attend Board Executive and Finance Committee meetings as well as SNAP and SFA Board of Directors and Board Committee meetings.
Serve as agency ambassador, assist with creating potential agency donor connections, and attend agency fundraising and community relation events whenever possible.
Promote a workplace culture that values safety and work with staff to ensure safe work practices.
Provide excellent customer service at all times as well as help to grow the customer service culture within the agency.
Collaborate and support agency staff in completing CSBG organizational standards, and agency community needs assessment reports.
Represents SNAP on appropriate community committees and boards, and with the media.
Completes assigned tasks and performs related duties as assigned or as the situation dictates.
Every day, our team helps individuals and families access housing, financial stability, energy assistance, employment services, and other critical resources that strengthen our community.
If you're ready to lead with purpose, drive organizational excellence, and make a meaningful impact in the lives of others, we encourage you to apply.
Knowledge of, or ability to learn, community action, housing services, energy assistance, and financial stability programs.
Knowledge of outcomes management, continual process improvement processes, and governmental compliance requirements.
Knowledge of and experience applying equity, diversity, and inclusion practices.
Skilled in computer operations including word processing, spreadsheets, and databases. Proficient in Microsoft 365 programs.
Skilled in planning, delegation, assessment, time management, and conflict resolution.
Skilled at creating and managing complex programmatic and organizational budgets.
Skilled at leading and coaching leadership staff who oversee large teams.
Skilled in organizational, planning, and multi-tasking skills, with the ability to organize and maintain clear and detailed records.
Ability to empathize with and advocate for low-income households, and to maintain confidentiality with personal information.
Ability to serve as a liaison between SNAP and the Board of Directors, donors, partners, and funders with an emphasis on effectively working in a team environment and with diverse populations.
Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner.
Ability to travel and work some evenings and weekends.
Ability to conceptualize solutions to complex problems and to design and establish projects to meet current needs.
Ability to successfully research, write, and package grant proposals.
Ability to establish and maintain relationships with community members and local, state, and federal private and public organizations, community representatives, and volunteers.
