Summary of Functions
Serves patrons in the Restaurant dining room by performing the following functions.
Essential Duties and Responsibilities
- Ensures compliance with Kalispel Tribe of Indians regulations and Kalispel Golf & Country Club policies and procedures.
- Greets guests in a friendly, professional, and welcoming manner.
- Explains daily specials, menu features, and recommendations to guests.
- Takes beverage and food orders accurately using the Point of Sale (POS) system.
- Serves food and beverages according to established service standards.
- Maintains knowledge of menu items, ingredients, beverages, and wine pairings.
- Answers guest questions and provides recommendations regarding food and beverage selections.
- Processes guest payments accurately and provides change when necessary.
- Maintains organized and accurate handling of guest checks and cash transactions.
- Provides attentive, friendly, and responsive service throughout the guest experience.
- Clears dishes, glassware, and table settings in a timely and professional manner.
- Maintains assigned dining sections and service stations.
- Assists fellow team members to ensure efficient restaurant operations and exceptional guest service.
- Completes assigned side work and opening/closing duties.
- Maintains clean, organized, and fully stocked service stations.
- Completes required paperwork, tip reporting, and shift-end responsibilities accurately.
- Communicates guest concerns, compliments, and operational issues to leadership.
- Attends required training sessions and meetings.
- Maintains confidentiality of tip records and business information.
- Supports special projects and additional assignments as directed by leadership.
- May be required to serve as a panelist for Internal Review Hearings.
- Responsible for maintaining regular attendance and punctuality.
- Performs additional duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Other
- Responsible for maintaining good attendance.
- This job description does not list all duties of this position. You may be instructed by management to perform other duties as assigned.
Experience
- One to three months related experience and/or training helpful; or equivalent combination of education and experience.
- Experience working as a waiter/waitress preferred.
Skills & Abilities
- Payment Card Industry Training.
- Available and willing to work nights, weekends and holidays as required.
- Must possess excellent customer relations and customer service skills.
- Ability to handle cash and give proper change.
- Skill in identifying and resolving problems under pressure conditions.
- Ability to learn and operate the POS system.
Education
- High School Diploma or GED.
Other Requirements
- Ability to obtain and maintain a Tribal Gaming License.
- Washington State Food Handler Permit within 14 days of start date.
- Hepatitis A vaccination.
- Mandatory Alcohol Server Training (MAST) certification.
- Available and willing to work nights, weekends and holidays as required.
Physical Demands
- Requires the ability to lift and/or move objects weighing up to 65 pounds.
- Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
- Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
- Constantly requires working with fingers rather than the whole hand or arm.
- Constantly requires repetitive movement of the wrists, hands and/or fingers.
- Constantly requires walking or moving about to accomplish tasks.
- Occasionally requires standing and/or sitting for sustained periods of time.
- Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
- Constantly requires raising objects from a lower to a higher position or moving objects horizontally.
- Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
I have read and understand this explanation and job description.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
