Be Part of Something Meaningful at Troxell
Since 1887, Troxell has been helping individuals, families, and businesses protect what matters most and plan for the future. With deep roots in our local communities and a forward-thinking mindset, we blend over a century of expertise with a modern passion for innovation, people, and purpose.
We're not just an insurance agency — we’re educators, advocates, and problem solvers committed to making a real difference. With three locations across Illinois, we proudly serve clients in all 50 states, always striving to deliver exceptional impact in everything we do.
If you're driven to help others, eager to grow, and ready to be part of something meaningful, Troxell is where you belong!
What We Offer:
✅ Health, Dental, & Vision Coverage
✅ 401(k) with Employer Match
✅ Hybrid Work Options
✅ Generous PTO + Paid Holidays
✅ Paid Parental Leave
✅ Tuition Reimbursement + 100% Paid Licensing & CE
✅ Referral Bonuses (for people and business!)
✅ Career Growth & Professional Development
✅ Fun Team Events & Community Involvement
We believe work should be both meaningful and rewarding, and at Troxell, it truly is!
About the Role
The Internal Underwriter will develop and maintain favorable relationships with insurance agents and carriers to increase revenue and ensure that organizational services consistently meet client needs. Will also coordinate the handling and processing of product quotations for client policy proposals. Provides guidance, assistance, and follow-up in all aspects of customer quote service requests from management, risk managers, or service line personnel.
What You’ll Be Doing (Essential Responsibilities)
- Conduct detailed surveys to identify customer insurance needs, review existing policies, risk plans, property, products, and records.
- Prepare requests for additional information for the processing of a quote.
- Work closely with producers, service line support personnel, and managers to ensure responses to inquiries from customers are handled in a courteous, timely, and professional manner.
- Assist producers, customer service staff, and management in researching, evaluating, or interpreting insurance carrier underwriting language and coverage, and alternative carrier programs to meet client needs.
- Maintain extensive contact by phone and mail (electronic/postal), with agents, carriers, and division managers to facilitate appropriate and comprehensive product customer service.
- May conduct informational presentations to prospective clients; may accompany producers to meet with customers to enable understanding of the policy coverage needs.
- Keep informed through vigilant review and appraisal of industry development and competitive markets, participate in carrier and agency training meetings and sessions, and maintain appropriate licensure.
- May supervise and train administrative support staff to assist in the handling and processing of quotation requests.
- Perform special projects at management’s request.
You Will Succeed by:
Working Together. Collaborative | Inclusive | Open Communication
Creating WOW. Professional | Consistent | Passionate
Earning Trust. Positive | Empathy | Respect
Embracing Innovation. Proactive | Problem solvers | Openminded
What You’ll Bring to Us
- High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
- 0-3 years of experience in the insurance industry or a related field is desired.
- Property & Casualty License at hire or within 180 days of hire. Must maintain license during employment.
- Excellent written and Verbal communication skills and enjoy working with people in a high-volume customer service environment.
- Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
- Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedures/policy manuals, and apply within prescribed routines and practices.
- Ability to thoroughly analyze product information, and make timely and practical recommendations to managers, producers, and clients.
- Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
- Must demonstrate competence in computer and office equipment operations. Experience with MS Office products (Word and Excel) and the Internet are highly desirable.
What You Need to Know
- Full-time posotion
- Hours are 8:00 am to 4:30 pm
- This position is eligible for hybrid work
- Travel: None
The Fine Print
- Work is typically performed in a standard office setting with no travel required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May be required to work more hours than normally expected during a regular workweek.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TROXELL is an Equal Opportunity Employer and offers a competitive starting salary plus production bonus with a comprehensive benefit package. Competitive starting salary is dependent on experience and current clientele.
