This role is a field-based position responsible for delivering on-site customer support, equipment maintenance, and technical troubleshooting across an assigned geographic region. Field Service Technicians operate independently and are accountable for ensuring equipment uptime, customer satisfaction, and consistent, high-quality service delivery.
Technicians must meet all field-specific requirements, including technical proficiency, demonstrated field readiness, a clean driving record, and eligibility to satisfy any required exams, certifications, or licensing applicable to field service work within their assigned region.
As a Field Service Technician, you will perform scheduled service calls, emergency repairs, and equipment installations for commercial equipment such as scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. In this customer-facing role, you will represent Sagent in the field and must demonstrate strong customer service skills, self-motivation, and solid mechanical and technical troubleshooting ability.
Reliable transportation is essential, as daily driving may account for several hours of your workday while traveling to customer locations within your territory. This position is assigned to a specific service region, generally centered around the primary city listed in the job posting. While most work will occur within this local region and surrounding communities, occasional travel outside the immediate area may be necessary based on customer demand, operational requirements, or regional coverage considerations. Territory boundaries may shift over time, and additional details will be reviewed during the interview process.
Additional air travel outside the assigned territory, including temporary support of other regions or customer locations nationwide, may occasionally be required based on operational and business needs. When applicable, a company-provided rental vehicle may be provided for transportation during out-of-region work assignments.
Company-provided onboarding, systems training, and procedural training will be provided by experienced Sagent technicians to ensure alignment with company standards, safety practices, and customer service expectations.
Primary responsibilities include performing calibrations and preventative maintenance (PM) on weighing and wrapping equipment independently within your designated business area. You will also troubleshoot at the module level, leverage technical support resources as needed, and assist other technicians with installations, repairs, and projects. Independent responsibility for complex repairs or advanced installations may be phased in over time based on demonstrated proficiency and business needs.
