Top 655 Switchboard Operators, Including Answering Service Jobs in Tampa, FL

Provider Customer Service Call and Chat Representative
UnitedHealthcare —Tampa, FL
- $20 - $36 an hour
- Overtime
- Remote
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid training
20h
Data Entry & Customer Support Specialist
E Logic —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Registrar (Data Processor) - Florida Connections Academy
Connections Education —Temple Terrace, FL
- Remote
- Office
- Travel
- Organizational skills
Front Desk Receptionist/Answering phone calls
Westchase Gastroenterology —Tampa, FL
- $16 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Office
- Health savings account
- Dental insurance
Quick Apply
1d
Pharmacy Srvc Assoc - Virtual
Lincare Pharmacy Services Inc. —Pinellas Park, FL
- On call
- Remote
- High school diploma or GED
- Typing
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Collections & Account Support Specialist
HighGround —Tampa, FL
- $22 - $26 an hour
- Full-time
- Mid-level
- Residential
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
Unit Clerical
Sodexo —Tampa, FL
- $16 - $25 an hour
- Part-time
- Ability to walk for extended periods
- No high school diploma
- Research
- Paid holidays
- Health insurance
HSPD-12: Government Badging & Credentialing Specialist (Tampa, FL*)
Citizant Inc —Tampa, FL
- $18.86 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Diet Clerk
Moffitt Cancer Center —Tampa, FL
- $16.50 - $24.04 an hour
- Full-time
- Hospital
- Writing skills
- English
SERVICE RESPONSE CENTER REP
Moffitt Cancer Center —Tampa, FL
- $16.91 - $24.64 an hour
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Service Ambassador (TPA)
CLEAR —Tampa, FL
- $20 an hour
- Weekends as needed
- 18 years or older
- Pass drug screening
- High school diploma or GED
Dispatcher I
Quest Diagnostics —Tampa, FL
- From $17.20 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Airport Shuttle Driver
Holiday Inn Tampa Westshore —Tampa, FL
- From $14 an hour
- Full-time
- Clean driving record
- Sanitation
- Hotel
- Paid training
- Paid time off
14d
Guest Service Agent
Hampton Inn & Suites Brandon Tampa Riverview —Tampa, FL
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Employee assistance program
Quick Apply
HSPD-12: Government Badging & Credentialing Specialist
Electrosoft —Tampa, FL
- $30,000 - $40,000 a year
- Mid-level
- Administrative experience
- High school diploma or GED
Quick Apply
Fraud Client Services Representative - 2nd Shift
Bank of America —Tampa, FL
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Conflict management
Customer Service Representative (Concierge)
Ferguson Enterprises, LLC —Tampa, FL
- $15.00 - $21.68 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid parental leave
- Health insurance
14h
Public Safety Dispatcher III
Tampa International Airport —Tampa, FL
- From $28 an hour
- Weekends as needed
- Writing skills
- Research
- Mid-level
Ancillary Scheduler - South Tampa
Orlando Health —Tampa, FL
- Full-time
- High school diploma or GED
- Math
- Computer skills
- Paid parental leave
- Loan repayment program
Front Desk Concierge
FirstService Residential —Tampa, FL
- $21 - $25 an hour
- Full-time
- Residential
- High school diploma or GED
- Organizational skills
Quick Apply
8d

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Provider Customer Service Call and Chat Representative

UnitedHealthcare -
Tampa, FL

Apply Now

Job Details

Full-time
$20 - $36 an hour
20 hours ago

Benefits

Paid training

Qualifications

Computer operation
Customer communication
Confidential information handling
Windows
Desktop applications
Typing

Full Job Description

This position is Remote in Eastern, Central and Mountain time zone. You will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Provider Advocate, you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your responsibilities include resolving issues efficiently, often on the first call, and providing support through various channels like calls and chats. You'll need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 11:30am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays.

We offer 11 weeks of paid training. The hours during training will be 8:00am - 4:30pm EST from Monday - Friday (subject to change based on trainer availability). Training will be conducted virtually from your home. 100% attendance is a must during training period.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities:

Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
Service Providers in a multi-channel environment including call, dual chats, and email as required. It is required that camera is on for meetings (equipment will be provided)
Quickly and appropriately, contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)
Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service experience analyzing and solving customer's concerns
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Typing Speed is greater than or equal to 35-40 WPM with accuracy of 90%
This position involves handling provider calls or concurrent chats, with an expected volume of 50 - 70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
Ability to work full-time (40 hours/week) Monday - Friday 11:30am - 8:00pm EST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require

Preferred Qualifications:

Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools
Health care experience and knowledge of healthcare terminology

Telecommuting Requirements:

Reside within Eastern, Central and Mountain time zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/5 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

Soft Skills:

Proficient in multi-tasking, including managing multiple conversations simultaneously
Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
Strong time management skills
High emotional intelligence and empathy
Excellent active listening and comprehension abilities
Exceptional written communication skills
Demonstrated problem-solving, organizational, and interpersonal skills
Proven track record of consistently achieving quality and productivity standards

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Apply Now

Refine Your Search

Switchboard Operators, Including Answering Service jobs in Tampa, FL

Provider Customer Service Call and Chat Representative

Data Entry & Customer Support Specialist

Registrar (Data Processor) - Florida Connections Academy

Front Desk Receptionist/Answering phone calls

Pharmacy Srvc Assoc - Virtual

Collections & Account Support Specialist

Unit Clerical

HSPD-12: Government Badging & Credentialing Specialist (Tampa, FL*)

Diet Clerk

SERVICE RESPONSE CENTER REP

Service Ambassador (TPA)

Dispatcher I

Airport Shuttle Driver

Guest Service Agent

HSPD-12: Government Badging & Credentialing Specialist

Fraud Client Services Representative - 2nd Shift

Customer Service Representative (Concierge)

Public Safety Dispatcher III

Ancillary Scheduler - South Tampa

Front Desk Concierge

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