Top 10 Computer Network Support Specialists Jobs in Terre Haute, IN

L2/Tier II Systems Engineer
Covergent Technologies —Terre Haute, IN
- $57,440.35 - $69,175.48 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- In-person
- Health insurance
- 401(k)
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4d
IT Helpdesk Support Specialist
Taghleef Industries —Rosedale, IN
- $25.48 - $30.68 an hour
- Weekends as needed
- Background check
- Computer science
- Microsoft Outlook
- Paid holidays
- Disability insurance
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3d
SPECIALIST DESKTOP SERVICES-INFORMATION SYSTEMS
Union Health —Terre Haute, IN
- Email
- Microsoft Excel
- Microsoft Outlook
- Hospital
- 403(b) matching
- Tuition reimbursement
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Terre Haute, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
11d

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Systems Administrator
TAGHLEEF INDUSTRIES —Rosedale, IN
A core function of this role will be to plan, design, develop, and launch virtualized Windows systems in support of core organizational functions.
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Systems Administrator II
Artisan Electronics Inc —Odon, IN
Equivalent combination of education, training, work experience, and Security+ certification. Bachelor’s Degree in Computer Science or a related technical…
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Information Technology Specialist
City of Grandview Heights —Grandview Heights, OH
Ability to effectively communicate technical concepts to technical and non-technical end-users. Two years of experience in information technology or an…
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11d
Desktop Support Specialist
TechMagnetics LLC —Columbus, OH
Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT…
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12d

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L2/Tier II Systems Engineer

Covergent Technologies
Terre Haute, IN

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Job Details

Full-time
$57,440.35 - $69,175.48 a year
4 days ago

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule

Qualifications

Authentication
Confidential information handling
IT user and group management
MCSE
Equipment installation
Hardware maintenance
Equipment troubleshooting
Software installation
Computer hardware
Desktop (troubleshooting support)
Problem-solving
Telecommunications systems
CompTIA Network+
Server virtualization
Server security
Key management
Desktop administration
CompTIA Security+
Operating system installation
Server hardware support

Full Job Description

Summary

We are seeking a highly motivated and skilled Systems/Support Engineer (Tier 2) to provide advanced technical support and ensure the stability and performance of our IT infrastructure. This role involves troubleshooting complex technical issues, performing installations and upgrades, creating documentation, and assisting Tier 1 engineers. You will be responsible for evaluating, tracking, escalating, and managing reported requests and problems to ensure timely resolution. This position requires a strong understanding of IT principles, excellent communication skills, and the ability to work both independently and collaboratively in a fast-paced environment. Occasionally, work may be performed from a home office, requiring reliable internet connectivity and a suitable workspace.

Responsibilities

Provide advanced technical support for server and cloud-based products.
Act as the primary escalation point for Tier I engineers to remediate service requests and incidents.
Provide timely issue resolutions by evaluating, tracking, escalating, and managing all reported requests/problems.
Diagnose and resolve technical issues remotely.
Perform remote installations and upgrades for equipment at customer sites.
Assist Tier 1 Engineers and Technicians remotely with technical issues.
Work on tickets, update them, and communicate with customers promptly.
Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
Assist with maintenance of customer service SLAs.
Create installation and troubleshooting documentation.
Monitor operations and performance of servers and storage systems to diagnose issues and ensure a stable, reliable platform.
Take a proactive approach to monitoring platforms and services to identify and predict problems.
Document and maintain accurate records of support interactions and solutions.
Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.
Collaborate and consult with other technical or development teams on projects.
Document all work and customer changes.
Maintain and troubleshoot systems, storage, and software-related incidents.
Configure various systems and appliances for customers.
Follow the current policies and procedures for tracking activities in CRM tools.
Provide support for corporate-owned assets, primarily workstations, laptops, and servers.
Troubleshoot workstation, networking, storage, and server issues on a variety of platforms.

Requirements

Physical Demands: Employees in this role must be physically capable of performing essential job functions, including standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, and regularly lifting up to 50 pounds. These physical demands are necessary for successful job performance.
2+ years of MCSE-equivalent experience in a technical support role or similar.
Strong troubleshooting skills in hardware, software, networking, and security.
Excellent communication skills, both written and verbal, with the ability to explain technical issues to both technical and non-technical users.
Experience in installation and troubleshooting of server-based technologies and operating systems.
Structured Cabling experience a plus
Knowledge of telecommunications, networks, and related security technologies.
A basic understanding of the TCP/IP suite.
Understanding of Virtualization technologies, Networking, and Operating Systems.
Domains / Workgroups
User accounts and Services
Security (Key and certificate management and troubleshooting, authentication methods, secure communication protocols)
OS low-level troubleshooting: CLI, log review, firewall and file operations
TCP/IP / DHCP / DNS / NTP
An understanding of VoIP and SIP (a plus).
ESXi / VMware experience a plus. Experience with Hyper-V technologies (as an alternative to VMware). Experience with Nutanix AHV (a plus).
Ability to meet deadlines.
Manage a constant workload and prioritize tasks effectively.
Understanding of IT principles and an ability to communicate technical concepts simply and effectively to a varied audience.
Strong sense of discretion and confidentiality required when handling customer and company information.
Ability to be efficient and accurate in your duties.
Ability to absorb and implement concepts quickly.
Ability to work independently with minimal supervision and also collaboratively within a team.
ADDITIONAL REQUIREMENTS: Occasionally, you may be working from a home office so reliable home internet connectivity is required along with an office space conducive to supporting customers without distraction.

Preferred Qualifications

Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE).
Experience with Wireshark or other packet capture products.
Experience with database technology such as SQL Server and MySQL.
Familiarity with ITIL practices (a plus).
Experience with ticketing systems.
Experience with Active Directory (Account creation, password resets, group and distro list membership).

Pay: $57,440.35 - $69,175.48 per year

Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

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Computer Network Support Specialists jobs in Terre Haute, IN

L2/Tier II Systems Engineer

IT Helpdesk Support Specialist

SPECIALIST DESKTOP SERVICES-INFORMATION SYSTEMS

Seasonal, Operations Technical Specialist (Part Time)

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