SUMMARY
The Operations Manager is responsible for their assigned office’s overall operations to ensure goals and objectives are achieved, while improving efficiencies and encouraging professional growth of the employees under their management.
REQUIRED QUALIFICATIONS
- Associate’s degree in a related field or equivalent combination of skills and experience
- Minimum of two (2) years of management experience or leading teams
- A valid driver’s license, good driving record, and the ability to drive company vehicles
- Ability to obtain and maintain a DOT medical card
- Ability to travel up to 50% of the time, by ground or air, including overnight travel
- State level herbicide applicator license in states worked
- Proficient in calibration of equipment
- Expert knowledge of routing
- General understanding of business accounting and P&L statements
- Excellent interpersonal, verbal, written, and organizational skills
- Strong decision making and problem solving
- In-depth knowledge of the industry
- Team player with a growth mindset
- Proficient in using various forms of technology to complete tasks effectively and efficiently
- Knowledge of operating systems such as GDS, UKG, Samsara, Chrome River, and Fyle, and Microsoft Office Suite products
PHYSICAL REQUIREMENTS
- Must have the ability to sit, kneel, bend, stand, or walk for 8-10 hours a day
- Must have the ability to routinely lift, push, pull, or move equipment of 50 pounds or more
- Must have the ability to withstand exposure to various weather conditions while completing work assignments (rain, heat, humidity, sun, etc.)
- Must have the ability to move around water and walk, stand, and move through diverse types of terrain, including uneven ground and sloped embankments
- Must have the ability to work within confined spaces
- Must be willing to be in close proximity to wildlife such as snakes, stinging insects, spiders, and other species
- Must be able to wear personal protective equipment (PPE) as necessary
DUTIES AND RESPONSIBILITIES
- Exemplify our five core values (Safety, Others, Integrity, Initiative, and Passion)
- Oversee and manage the daily operations, scheduling and routing of crews within assigned territory
- Develop strategic plans and create efficiencies that optimize productivity
- Build calendar for work group 30 days in advance
- Conduct technical training and coaching of crews within territory
- Review application reports and submit for invoicing in a timely manner
- Manage and oversee weekly meeting agendas for operations to include, but are not limited to, safety and production
- Manage and track licenses, medical cards, and other certifications for team members
- Review and approve timesheets for team members
- Review and approve expenses for team members
- Manage subcontractors and required documentation including, but not limited to, subcontractor agreements and certificates of insurance (COI’s)
- Conduct quality control inspections of customer sites and subcontractor work
- Provide excellent customer service, ensure customer satisfaction, and maintain customer retention
- Make follow-up calls to customers regarding quality and invoicing
- Manage and maintain the health and maintenance of the fleet and equipment
- Manage maintenance of the office and facilities
- Manage fuel costs, chemical usage, uniforms, and inventory
- Review tailgate briefing meetings
- Review Samsara videos and provide coaching when necessary
- Perform assessments for team members
- Implement kickoff meetings and a tracking system for large projects
- Attend company meetings as requested
- Assist the Regional General Manager in determining staffing needs and assisting with the hiring and selection process
- Establish and maintain a positive work environment that encourages collaboration and communication
- Perform administrative, human resources, payroll, and expense responsibilities to support territory operations, and work with other departments, as needed
- Maintain a safety culture and compliance and stay up to date on OHSA, DOT, and other applicable rules and regulations
- Assist with incident investigations and implement corrective actions, when needed
- Understand and enforce all company policies, including, but not limited to, safety, human resources, and accounting policies
- Respond to employee concerns in a timely manner and escalate when necessary
- Provide effective performance feedback through recognition, rewards, performance reviews, and disciplinary action
- Build and maintain a strong team through effective training, coaching, and team building
- Encourage career development planning and opportunities to team members
- Build future leaders through mentoring and succession planning
- Perform other duties as assigned
Opterra Solutions, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, marital status, disability status, genetics, political affiliation, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
