Job Summary: Ensure excellent beverage service to all guests. Take orders, prepare and serve alcoholic, non-alcoholic beverages and meals to guests, courteously, enthusiastically and efficiently.
Equity Statement: All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Safety Statement: All employees shall follow safe practices according to the injury and illness Prevention Policy (IIPP), render every possible aid to safe operations and report all unsafe conditions or practices immediately to any management employee or People Operations.
Essential Duties and Responsibilities:
Beverage Service Service: (60%)
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Greet all guests and enter their orders into Dinerware accurately
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Be knowledgeable of the menu
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Maintain complete knowledge of all wines by the glass and the wine lists
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Maintain complete knowledge of all designated glassware and garnishes for each drink
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Know all liquor brands, beers and non-alcoholic beverage selections
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Abide by state liquor service standards, particularly those prohibiting service to minors and intoxicated persons
- Adhere to all Health and Safety code standards
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Promote the FC Winery and up sell Coppola wines and products
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Strive for 100% satisfaction for all guest experiences
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Communicate with Manager when guest issues arise
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Dress appropriately in uniform for shifts
Preparation: (20%)
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Stock all barware and garnishes appropriate for business levels
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Reset bar after each guest completes their meal
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Assist in taking inventories of silverware and glassware
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Stock ice bar
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Inspect cleanliness and condition of bar and service areas, report issues
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Report stock inventory shortages to supervisor
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Make recommendations regarding replacement of equipment
Closing: (20%)
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Close out all the tables on the Dinerware system
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Print the cash-out report
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Place credit card and cash from customers in the cash-out envelope and ensure these items total and balance accurately to the cash-out report
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Declare tips accurately
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Take dirty linen downstairs
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Date all open bottles
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Stock wine and beer for next day opening
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Leave all glassware clean and polished for next day opening
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Leave espresso machine and dishwasher clean for next day opening
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Check in with Manager at the end of each shift
Supervisory Responsibilities: N/A
Education/Experience:
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High school diploma or general education degree
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2 years of prior bartender or barista experience and/or training
Knowledge, Skills & Abilities:
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Ability to read and clearly communicate in English
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Knowledge of food and wine helpful
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Knowledgeable of safe food handling and preparation procedures
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Ability to perform basic mathematical calculations
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Adaptability - Ability to adapt to change in the workplace
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Autonomy - Ability to work independently with minimal supervision
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Communication, Oral - Ability to communicate effectively with others using the spoken word
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Customer Oriented - Ability to take care of the customers’ needs while following company procedures
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Energetic - Ability to work at a sustained pace and produce quality work
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Enthusiastic - Ability to bring energy to the performance of a task
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Friendly - Ability to exhibit a cheerful demeanor toward others
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Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
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Interpersonal - Ability to get along well with a variety of personalities and individuals
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Organized - Possessing the trait of being organized or following a systematic method of performing a task
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Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous
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Relationship Building - Ability to effectively build relationships with customers and co-workers
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Reliability - The trait of being dependable and trustworthy
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Resilient - Ability to recover from, or adjust to, misfortune or setbacks
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Responsible - Ability to be held accountable or answerable for one’s conduct
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Safety Awareness - Ability to identify and correct conditions that affect employee safety
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Tactful - Ability to show consideration for and maintain good relations with others
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Working Under Pressure - Ability to complete assigned tasks under stressful situations
Physical Demands
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Stand - C, Walk - C, Sit - , Handling/Fingering - O, Reaching Outward - O, Reaching Above Shoulder - O, Climb - O, Crawl - N, Squat or Kneel - O, Bend - O, Working at Computer F
Lift/Carry
- 10 lbs or Less F
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11 – 20 lbs F
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21 – 50 lbs C
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51 – 100 lbs N
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Over 100 lbs N
Push/Pull
- 12 lbs or Less O
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13 – 25 lbs N
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26 – 40 lbs N
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41 – 100 lbs N
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Over 100 lbs N
Other Physical Requirements: Ability to wear Personal Protective Equipment (PPE ) Must wear non-slip footwear
Work Environment: Restaurant: Handling glass, exposed to hot water or liquids, steam, compressed gas cylinders, stairs
Other:
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Requires CA Food Handler Card or ServSafe Certified; CA RBS Certification
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POS system knowledge
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Ability to work weekends, weeknights and some holidays as required
Acknowledgments: The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
