Top 18 Computer User Support Specialists Jobs in Victoria, TX

CRM Specialist
Victoria College —Victoria, TX
- $4,578.67 - $5,081.67 a month
- 8 hour shift
- Customer service
- 5 years
- Mid-level
- Travel reimbursement
- Paid time off
3d
Community Eligibility Program (CEP) Specialist (Food Service)
Victoria ISD —Victoria, TX
- $14.28 - $20.25 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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CRM Specialist

Victoria College -
Victoria, TX

Apply Now

Job Details

Full-time
$4,578.67 - $5,081.67 a month
3 days ago

Benefits

Travel reimbursement
Paid time off
403(b)

Qualifications

Performance dashboard reports
Data integrity assurance
Non-technical user support
Customer communication
Confidential information handling
Data visualization software proficiency
System administration
Data Integration (Data management)
Bug Tracking (Quality assurance practices)
Educational administrative software
Data validation techniques
Student recruitment
Customer service
5 years
Operations coordination
Dashboard creation
Student database management
Business intelligence report generation
Student information system
Bug Reporting (Quality assurance practices)
Information Systems
Mid-level
User training (technical support)
System maintenance
Data integrity and documentation
Technical solutions implementation
Technology management
Data quality monitoring
Email campaign management
Vendor communication

Full Job Description

Position Summary

The Marketing & Communications Department is recruiting for one full time CRM Specialist. This position supports the CRM Administrator in the coordination, development, and administration of the College’s customer relationship management CRM system.

This position is benefits eligible.

About Our Institution

Victoria College (VC) is a vital public community college located in Victoria, Texas and has been a respected community partner in the Crossroads region since 1925 and continues to offer quality, affordable educational opportunities to help our students achieve their dreams. VC offers a variety of high-quality associate's degrees and transfer programs, preparing students for success in their chosen fields. The college fosters a close-knit community, serving approximately 7,100 students across diverse backgrounds and learning styles, including full-time, part-time, online, veterans, and adult learners. VC features five academic divisions:

Academic Support & Student Success
Allied Health
Career & Technical Education
Arts, Humanities, & Social Sciences
Science, Mathematics, Engineering, & Physical Education

Additionally, VC offers various programs through the Academy of Lifelong Learning, catering to the educational needs of the community.

Living in the Area
Victoria, a charming city with a population of around 67,000, provides a welcoming and affordable environment. Residents enjoy a variety of benefits, including diverse culinary experiences, a rich cultural scene with museums and art galleries, and ample opportunities for outdoor recreation. Victoria boasts over 50 parks and green spaces, including Riverside Park and Spring Creek Greenway, offering scenic walking and biking trails. The city is well-connected with regional transportation networks, including Victoria Regional Airport and multiple bus services. Victoria's cost of living is significantly lower than the national average, making it an attractive option for students and families alike.

Duties & Responsibilities

Provides support in the administration and maintenance of the College’s CRM system, ensuring system integrity and security
Assists in configuring the CRM system based on College-specific requirements and best practices to support student recruitment, retention, and engagement efforts along with other strategic priorities
Collaborates with supervisor and various stakeholders to help optimize system functionality and streamline processes
Assists with development and implementation of best practices, guidelines, and procedures for CRM system usage
Assists with data integration and synchronization between the CRM system and other college systems, ensuring data consistency and accuracy
Assists with monitoring data quality, identifying and resolving data discrepancies, and data cleansing initiatives
Serves as a resource for CRM-related inquiries, troubleshooting issues, and resolving user concerns
Conducts testing of CRM features and integrations to ensure proper functionality and data accuracy
Manages daily CRM operations including the creation and scheduling of email and SMS communications, task creation, and maintenance of conversation settings
Develops and implements clear, concise, and effective communication campaigns tailored to targeted audiences
Serves as a liaison with the CRM vendor to coordinate feature requests, report bugs, and ensure timely issue resolution.
Participates in developing and delivering training and resources to educate users on CRM system functionality, data entry, and reporting capabilities and requirements
Assists with creating user documentation and FAQs to assist users in utilizing the CRM system effectively
Assists with developing and generating reports, dashboards, and data visualizations to monitor key performance indicators, provide actionable insights, support decision-making, and inform strategic initiatives
Assists stakeholders with leveraging CRM system capabilities
Assists with system audits and upgrades
Collaborates with supervisor, vendors, and internal Technology Services Department to resolve technical issues and implement system enhancements
Maintains confidentiality of information
Performs other related duties as assigned

Qualifications

Bachelor's degree in computer information systems or related field, or associate degree and five years of relevant employment experience, required
Three years of related experience, preferably at a community college
Knowledge and experience with Student Information Systems (SIS), Customer Relationship Management (CRM) systems, and similar products preferred
Excellent problem-solving skills with the ability to understand complex problems and apply practical solutions as well as troubleshoot and resolve technical issues
Strong understanding of data management principles and experience with data integration
Strong understanding of database concepts and data management best practices
Strong attention to detail and commitment to data accuracy
Excellent interpersonal, written, and oral communication skills
Ability to understand, interpret, and effectively communicate complex information to target audiences

Ability to meet deadlines and multitask

Ability to work independently as well as part of a team in a fast-paced academic environment while maintaining strong customer service skills
Ability to work a flexible schedule, including some evenings and weekends
Willingness to travel to other College locations, conferences, etc. on an occasional basis
Experience implementing technology and training users
Demonstrated proficiency in building queries and using conditional logic to build workflows and targeted communications

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle controls, key pads, etc. Will be required to sit and reach with hands and arms as well as, sit, stand, walk, push, pull, bend and stoop while lifting boxes of files and displays. The employee will seldom lift and/or move up to 30 pounds while loading office supplies, displays and paper. Specific vision abilities required include close vision, some color vision, and the ability to adjust focus from documents to computer screen. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate.

The following benefits apply to all full-time positions scheduled to work 30 hours or more each week. These full-time positions are also eligible to participate in our TRS retirement plan.

Victoria College offers an excellent benefit package for eligible employees that includes group insurance as well as a generous amount of paid time off:

Group Insurance
Health insurance

Full-time employees: 100% VC paid; employee pays 50% for dependents
Coverage for the new employee/dependents is effective on the 1st of the month following a 60-day waiting period

Optional benefits – available at group rates

Coverage for the new employee/dependents is effective on the 1st of the month following hire date
- Flexible Spending Accounts – health and dependent care
- Dental
- Vision
- Term Life
- Short and long-term disability
- Accidental death & dismemberment
- As an added benefit, Victoria College issues a credit of up to $30 each month to full-time employees to help offset the cost of premiums

Supplemental benefits – offered through Globe Life

Retirement
Participation in the Teacher Retirement System is mandatory (ORP option for eligible employees)

Currently, the employee contribution is 8.25%. The state and Victoria College, together, contribute 8.25%
Social security is deducted each pay period
Payroll deduction for 403-b and 457 deferred compensation plans are available

Other Benefits

Workers compensation insurance
Direct payroll deposit
Tuition waiver for benefits eligible employees and their dependents through age 25
Use of the Sports Center which includes treadmills, rowing machines, exercise classes, etc.
Technology training

Paid Time Off

Vacation for eligible employees (does not apply to faculty positions). Effective 90 days after start date
- Full-time employees: 80 hours up to 10 years of service then 120 hours for 10+ years of service
Sick leave
- Full-time employees: accrues at 8 hours each month
Developmental and professional leave
One week at Thanksgiving
Two weeks for Winter Break
One week for Spring Break
Regular holidays
- Labor Day
- Martin Luther King, Jr. Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
Non-faculty employees get Fridays off during the summer

Note: Applicants who travel over 200 miles round trip will be reimbursed up to $500 for travel expenses according to the travel reimbursement procedure. However, applicants who decline employment offers will not be reimbursed. Travel reimbursements are not processed until after all interviews have concluded and an offer of employment has been extended to and accepted by the candidate selected for hire.

Apply Now

Refine Your Search

Computer User Support Specialists jobs in Victoria, TX

CRM Specialist

Community Eligibility Program (CEP) Specialist (Food Service)

Military Service - U.S. Navy, Information Technology Professional

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