Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Service Manager – Xylem | Evoqua Water Technologies : $10,000 Sign‑On Bonus + Relocation Assistance Available
The Service Manager provides both tactical and strategic leadership for a high‑purity water service team at one of Xylem’s larger sites. This role is accountable for the performance, safety, and development of field service professionals while ensuring the delivery of compliant, high‑quality service across regulated and industrial markets.
Xylem’s Evoqua business supports advanced high‑purity water systems used in pharmaceutical, biotechnology, laboratory, healthcare, dialysis, and light industrial environments. Technologies include Reverse Osmosis (RO), water softeners, carbon pretreatment, and Service Deionization (SDI / ST‑108 portable DI tank systems).
The Service Manager oversees all aspects of people leadership, operational execution, customer satisfaction, and financial performance within an assigned branch or territory.
Team size: 7 direct reports
Key Responsibilities
Operational Management
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Plan, coordinate, and oversee daily service operations, including scheduling, routing, and work prioritization.
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Monitor service order execution to ensure timeliness, quality, documentation accuracy, and billing readiness.
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Drive operational efficiency, technician utilization, and service effectiveness aligned with performance targets.
People Leadership
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Lead, coach, and develop service technicians and engineers, including hiring, onboarding, and performance management.
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Conduct regular 1:1s, ride‑alongs, and performance reviews to support engagement and skill development.
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Manage workforce planning, on‑call rotations, and succession readiness.
Safety, Quality & Compliance
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Champion a safety‑first culture and ensure compliance with OSHA, DOT, EH&S, corporate, and customer requirements.
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Oversee completion of safety training, audits, inspections, and corrective actions.
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Maintain oversight of system integrity, water quality, and regulatory compliance.
Customer & Commercial Support
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Serve as the escalation point for customer issues and ensure timely, effective resolution.
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Partner with Sales and cross‑functional teams on quotes, job execution, account reviews, service contract renewals, and growth initiatives.
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Support service‑generated leads and ensure proper commercial handoff.
Financial & Asset Management
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Manage labor efficiency, overtime, and expenses within approved budgets.
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Oversee inventory accuracy, fleet readiness, tools, equipment, and calibration programs.
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Ensure accurate labor/parts usage, billing integrity, and margin protection.
Scope & Complexity
This role operates with moderate to high autonomy within established policies. The Service Manager balances multiple priorities across people, operations, and customer needs, exercising sound judgment in resolving operational, personnel, and customer‑related challenges.
Technical Environment
Service operations support advanced water treatment technologies including:
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Reverse Osmosis (RO)
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Water softeners
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Carbon pretreatment systems
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Service Deionization (SDI), including ST‑108 portable DI tanks
Customer environments include pharma, biotech, labs, healthcare, dialysis, and light industrial applications.
Minimum Qualifications
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Bachelor’s degree preferred, or equivalent experience.
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Proven experience leading teams in service, operations, or technical environments.
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Working knowledge of service operations, safety, and compliance requirements.
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Strong communication skills across levels and functions.
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Valid driver’s license and ability to meet company driving requirements.
Compensation & Benefits
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Salary range: $100,000–$130,000
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Annual bonus target: 10%
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Starting pay depends on skills, experience, and location.
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Comprehensive benefits package including:
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Medical, Dental, Vision
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401(k) with company contribution
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Paid time off & parental leave
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Tuition reimbursement
Visa sponsorship is not available for this position.
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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
