Top 3 Computer Network Support Specialists Jobs in Waterloo, IA

COMPUTER SUPPORT SPECIALIST
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Waterloo, IA
- $18 - $22 an hour
- Weekends as needed
- Computer Science
- Military
- Computer literacy
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Waterloo, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
3d

More jobs to discover

Find similar jobs that you might be interested in.

Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Waterloo, IA
Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in…
3d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Information Technology Specialist
City of Grandview Heights —Grandview Heights, OH
Ability to effectively communicate technical concepts to technical and non-technical end-users. Two years of experience in information technology or an…
$31.25 - $45.67 an hour
4d
Technical Support Specialist
Security 101 Holdings —Dublin, OH
Security 101 delivers a full-service offering of electronic security services and products including the design, installation, and maintenance of access control…
$30 - $40 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for Computer Network Support Specialists in Waterloo, IA

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Computer Network Support Specialists jobs near Waterloo, IA

Clinical Documentation Specialist jobs in Kansas City, Mo

Technical Specialist jobs in San Jose, Ca

Technical Specialist jobs in Denver, Co

Qa Documentation Specialist jobs in Remote

Technical Specialist jobs in Frederick, Md

Remote Technical Support jobs in Florida

Technical Specialist jobs in Madison, Wi

Part Time Computer Science Job jobs in Remote

Computer Specialist jobs in Nas North Island, Ca

Procurement Specialist jobs in Orlando, Fl

Computer Specialist jobs in Montgomery, Al

Computer Specialist jobs in Nampa, Id

Computer Science jobs in Raleigh, Nc

Computer Specialist jobs in Santa Fe, Nm

COMPUTER SUPPORT SPECIALIST

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. -
Waterloo, IA

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Qualifications

Desktop computer repair
Computer operation
Confidential information handling
Hardware maintenance
Windows
Driver's License
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Job Summary:

This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction.
Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.
Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.
Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.
Designs and implements projects based on business requirements.
Provides budget information regarding computer needs.
Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.
Works with the Officer of Support Services for system upgrades and network connectivity issues.
Maintains awareness of new and emerging technologies and products provided by IT.
Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.
Completes work order tickets, including ticket creation at the time of initial problem report/service request.
Completes status documentation of open order tickets and proactively informs users of ticket status.
Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.
Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.
Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment.
Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.
Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings.
Assists with the relocation and implementation of user IT equipment.
Assists with meeting service requests SLA’s and project timelines.
Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.
Provides support for other company issued equipment such as cell phones, tablets, etc.
Ensures that all records are completed and filed in an accurate and timely manner.
Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.
Is available during nontraditional hours including some weekend and evening periods.
Serves as an emergency contact for agency locations in need of IT support outside regular business hours.
Completes all duties of the job and all work requirements.
Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.
Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.
Effective written and verbal communication skills.
Computer proficiency.
Ability to handle and maintain confidential information.
Possess a positive attitude and infect others with similar enthusiasm
Loyalty to the agency and its mission and policies.
Reliable transportation, valid driver’s license and automobile insurance.
Ability to use good judgment, discretion, and initiative.

Quick Apply

Refine Your Search

Computer Network Support Specialists jobs in Waterloo, IA

COMPUTER SUPPORT SPECIALIST

Seasonal, Operations Technical Specialist (Part Time)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for Computer Network Support Specialists in Waterloo, IA

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected