Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
I. General Job Description
This position is responsible for the diagnosis and repair of all vehicles and equipment serviced by the Company’s facilities. Service Technicians are expected to perform with the highest degree of professional competence as it relates to quality of work, product knowledge, and customer service.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Responsibilities
Level One
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Lube Technician
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Helper and intermediary
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Engines – Quick Service
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Belts/hoses
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Simple electrical
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Radiator flushing/servicing
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Transmission and Differential
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Adjust clutch (internal and external)
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Seal replacement (wheels differential and transmission)
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U-joint/drivetrain
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Brakes and Axles
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Basic understanding of air systems
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Replace brake shoes and drums
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Wheel seal replacement
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R&R brake valves (QC, relay, etc.)
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Brake adjustments
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Electrical
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Service and R&R batteries
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Load test and replace alternators
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Light repairs, R&R assemblies and bulbs, simple wiring
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Load test starter and R&R
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Chassis and Suspension
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Replace shocks
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Inspect components and report findings
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Administrative Responsibilities
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Follow shop policies and procedures
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Report directly to supervisor 70-90% of the time
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Typing detailed stories on repairs performed
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Clean up shop bay
Level Two
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Proficiency in Level 1
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Complete repairs in estimated time per industry standards
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Electrical
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Troubleshoot and repair general electrical failures, charging systems, and starting systems
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Able to read and understand wiring schematics
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Able to troubleshoot electrical circuits
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HVAC systems
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A/C certifications
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Understand how the system works
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Recover and charge system
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Leak checking with nitrogen dye and sniffer
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Perform PM servicing on system
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Flush system
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Troubleshoot air conditioning and heater system for proper operation
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Make up a line/hose for replacement
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Replace evaporator, condenser, expansion valves, orifice tube, compressor clutch
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Clutches
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Determine failure
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R&R all types (Med & HD trucks)
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Cross-shafts
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Resurface flywheels
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Differential
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Replace yokes, u-joints, carrier bearing
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Brake System
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Thorough understanding of truck/trailer air & hydraulic brake system operation
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Advance troubleshooting abilities
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ABS system repairs
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Failure analysis on wheel bearings and races
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Hub Repairs (seals/bearings/races)
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Steer Axle
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R&R springs
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R&R draglink/tie rod and ends
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Set toe-in – use front alignment equipment
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Replace king pins
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Rear Suspensions
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Understand drive-train dynamics
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Able to measure and understand driveline angles
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Able to set air ride height
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Spring replacement
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Air Bag replacement
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Air Suspension plumbing and installation
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Air ride vales and controls
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Torque/Stabilizer arms and equalizer replacement
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Bushing replacement
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Steering
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Replace P/S filter and service system
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Administrative Responsibilities
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Report directly to supervisor less than 100 percent of the time
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Less than 3% comeback ratio
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85% efficiency ratio
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Understand and use precision tooling
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Understand warranty coverage and limitations
Level Three
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Proficiency in Level 1 & 2
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Perform DOT inspection
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Able to do a complete engine overhaul with troubleshooting, and repair on CAT, Cummins, & MX engines
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Able to do a complete transmission overhaul on Eaton, Meritor, Spicer including auto shift, and sure shift
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Able to do a complete differential overhaul with troubleshooting and repair
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Able to do advanced HVAC diagnostics and repairs
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Able to do advanced electronic troubleshooting and repairs
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Administrative Responsibilities
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Able to supervise and mentor level 1 and 2 technicians
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Able to obtain any information on the manufacture’s website
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Report directly to supervisory less than 100 percent of the time
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85% efficiency ratio
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Type detailed complaint (cause/correction) on repairs
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Understand warranty coverage and limitations
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Able to make concise estimates and obtain SRTs & TRGs times, as needed
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Knows industry standards for 85% of all repairs
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Electronic
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Use and understand engine/truck specific software- INSITE, ET, STW, EDS
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Read printouts and translate for diagnostic repairs
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Program engines using ESDN, EZ TEC software
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Engine and components (able to TROUBLESHOOT, adjust, tune-up, and repair)
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Caterpillar engines – 3100, 3300, 3400 & 3406 models
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Cummins engines – NT series, N14/M11/L10, ISM/ISB/ISC/ISX
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Detroit engines – 50/60 series
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Components – able to perform service or replace:
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Cylinder Head
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Turbocharger
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Injectors
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Rod and Main
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Fuel pump
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Oil Pump
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Water pump
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Jacob Brake Assemblies
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Thermostats
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All engine seals (front/rear mains)
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Able to use dye troubleshoot procedures
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Training/Certifications
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Completed all Peterbilt Training courses (online, self-study, or factory course)
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Completed 95% of Caterpillar, Cummins, or International factory course
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Transmission
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Diagnose common failures
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Input Shaft R&R
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Rear Section O/H (synchro/gearing)
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Differential
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Diagnose Failures
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Reseal Differentials
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Reseal a Power Divider assembly
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Steering
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R&R gear boxes
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R&R steering pump assemblies
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R&R steering column u-joint/driveline
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5th Wheel
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Able to rebuild assembly (all makes)
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Able to install new fifth-wheel assemblies (air or manual) and plumb gauges/switches as needed
II. Minimum Job Qualifications
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18 years of age.
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High school graduate or GED
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Minimum tool requirements (see below).
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Minimum of 1-2 years of direct mechanic experience on heavy trucks or equipment – or a combination of experience PLUS vocational training, trade or technical school degree/certification of completion.
III. Desired Job Qualifications
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High school graduate or GED
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Minimum of 4 years of direct mechanic experience on heavy trucks or equipment
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Ability to perform vehicle lubrication systems and D.O.T. safety inspections.
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Dependable team player with a positive attitude.
IV. Mental Capability Requirements
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Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.
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Organization: Ability to organize thoughts and ideas into understandable terminology.
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Reasoning & Decision Making: Ability to make decisions with moderate impact on immediate work unit.
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Communication: Ability to use and complete routine forms and/or conduct routine oral communication.
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Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.
V. Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.
VI. Common Expectations of Performance for all Employees
The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
Communications, Teamwork, and Feedback to Others
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Contribute to a work environment that is based on trust and respect.
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Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
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Suggest ways to improve the efficiency of conducting their job duties.
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Promote continuous improvement and change to support company growth.
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Mentor others unselfishly.
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Give credit where it’s due.
Company Loyal Policies and Work Ethic
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Adhere to the policies contained in the Employee Handbook.
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Adhere to the Company’s Employee Conduct Policy.
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Support management decisions toward meeting company goals.
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Be open and receptive to new ideas, regardless of their origin.
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Make prudent decisions, which are based on the best interest of the Company and its long-term future.
We are an Equal Opportunity Employer
Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.
Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.
We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.
