Top 14 Collection agent Jobs in Aberdeen, Md

Billing and Collections Supervisor
Sheppard Pratt —Towson, MD
- $58,401.82 - $90,195.04 a year
- Mid-level
- Business Administration
- Business
- 403(b) matching
- Mileage reimbursement
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Delivery Driver - Compost Collection
Veteran Compost —Aberdeen, MD
- $20 an hour
- Full-time
- DOT physical examination
- Maintenance
- Ability to lift 50 pounds
- Dental insurance
- 401(k)
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18h
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Aberdeen, MD
- $21 - $23 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
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5d
Credit/Collections Coordinator
Herr Foods Inc. —Nottingham, PA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
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Collections Representative
IQ Ventures —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
From $16 an hour
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5d
Billing & Collections Manager (BOM)
Taylor Springs Health Campus —Gahanna, OH
They handle financial tasks such receiving and depositing payments, making collections calls and issuing letters, discussing payment arrangements with account…
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Billing and Collections Supervisor

Sheppard Pratt -
Towson, MD

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Job Details

$58,401.82 - $90,195.04 a year

Benefits

403(b) matching
Mileage reimbursement
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)

Qualifications

Healthcare staff management

Full Job Description

The Billing and Collections Supervisor is responsible for overseeing the daily activities of billing and accounts receivable staff within the Revenue Cycle department. This role supports timely and accurate claim processing, follow-up, and collections for mental health services.

What to expect.

Customer Service & Support

Provides responsive and professional service to leadership, internal departments, patients, families, insurance companies.

Assists in resolving routine patient and payer inquiries related to billing and account status.

Supports escalations and ensures timely follow-up on customer concerns.

Daily Operations Oversight

Monitors day-to-day billing, follow-up, and collections activities across assigned staff.

Ensures timely submission of claims, resolution of edits/denials, and account follow-up.

Tracks work queues and productivity to ensure accounts receivable goals are met.

Identifies aging accounts and ensures appropriate follow-up actions are taken.

Staff Supervision

Supervises and supports billing and AR staff, typically 5–10 team members.

Provides training, coaching, and feedback to improve performance and accuracy.

Assists with scheduling, workload distribution, and daily staffing needs.

Participates in performance reviews and corrective actions as needed.

Account Resolution

Assist staff in resolving complex or problem accounts.

Reviews denied, rejected, or delayed claims and guides staff on appropriate resolution steps.

Coordinates with payers and internal departments to resolve billing issues.

Payer Knowledge & Compliance

Maintains working knowledge of payer billing requirements, especially behavioral health and mental health coverage.

Ensures staff follow payer guidelines, hospital policies, and regulatory requirements.

Communicate updates on payer changes or process updates to staff.

Reporting & Documentation

Tracks and reviews daily and weekly productivity and AR metrics (e.g., aging, denials, cash collections).

Ensures accurate account documentation and proper system updates by staff.

Assists management with basic reporting and data gathering.

Process Improvement

Identifies workflow inefficiencies and suggests improvements to leadership.

Supports department initiatives to improve billing accuracy, reduce denials, and accelerate collections.

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid-time-off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience. The pay range for this position is $58,401 to $90,195.

What we need from you.

Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field; in lieu of a degree, three to five (3–5) years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
At least one to two (1–2) years of experience in a lead, senior, or supervisory capacity with responsibility for guiding staff and supporting operational workflows.
Working knowledge of medical billing practices and procedures, accounts receivable management, and third-party payer requirements, including the ability to apply billing policies and reimbursement guidelines in the resolution of patient account and payment-related issues.
Familiarity with behavioral health and/or mental health billing practices is preferred, including an understanding of payer-specific requirements, authorization processes, and reimbursement considerations applicable to behavioral health services.
Organizational, analytical, and problem-solving skills, with the ability to identify issues, evaluate information, and implement appropriate solutions while maintaining accuracy and attention to detail in a fast-paced environment.

WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

collection agent jobs in aberdeen, md

Billing and Collections Supervisor

Delivery Driver - Compost Collection

Part-Time Doorstep Trash Collection Specialist - Nights

Credit/Collections Coordinator

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