Top 62 Technical support Jobs in Aberdeen, Md

IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
Help Desk Support
22nd Century Technologies Inc. —Aberdeen, MD
- $48,000 - $50,000 a year
- Full-time
- 11+ years
- English
- Mid-level
Quick Apply
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
Customer Support Specialist
S2Technologies —Aberdeen Proving Ground, MD
- $30,000 - $50,000 an hour
- Full-time
- Microsoft Excel
- Windows
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Electronics Technical Support
CACI —Aberdeen Proving Ground, MD
- $75,200 - $158,100 a year
- Full-time
- Mid-level
- Travel
- Communication skills
- Health insurance
IT Support Technician
WILMOT MODULAR STRUCTURES INC —White Marsh, MD
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
IT Support Specialist I
Leggett & Platt —Havre de Grace, MD
- English
- Research
- Residential
Tier One Technical Support
SAIC —Aberdeen Proving Ground, MD
- $80,001 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
8h
SATCOM Helpdesk Technician
Bering Straits Native Corporation —Aberdeen, MD
- $93,000 a year
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
IT Technical Support Specialist
RSC2 INC —Aberdeen Proving Ground, MD
- $75,000 - $176,000 a year
- Full-time
- Computer Science
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
IT Support Analyst
Aberdeen Proving Ground Federal Credit Union —Edgewood, MD
- $53,800 - $86,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
Quick Apply
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
13d
IT Analyst III
Akima, LLC —Aberdeen Proving Ground, MD
- $55,000 - $66,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Desktop Support Specialist (Tier 1 Support)
First Home Mortgage —Middle River, MD
- $55,000 - $65,000 a year
- Azure
- Mid-level
- Organizational skills
Service Desk Technician I
Mariner Finance —Nottingham, MD
- $22.11 - $26.55 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Customer Service Representative
Leggett & Platt —Havre de Grace, MD
- 18 years or older
- Residential
- Trade school
- Health savings account
- Health insurance
Service Desk Technician – Intermediate
Black Bear Technology Solutions LLC —Aberdeen Proving Ground, MD
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Servicing Systems Specialist
Mariner Finance —Nottingham, MD
- $22.11 - $26.55 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
12d

I want to receive the latest job alert for technical support in aberdeen, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near aberdeen, md

IT Help Desk Support

A & T SYSTEMS INC -
Aberdeen Proving Ground, MD

Apply Now

Job Details

Qualifications

Enterprise software
DoD 8570
IP networking
IT department experience

Full Job Description

Description:

The IT Help Desk Support – Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.

Requirements:

Required Qualifications

Minimum three (3) years of experience in IT support or help desk operations.
Experience troubleshooting Windows operating systems and standard enterprise software applications.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
Experience supporting enterprise-level IT environments.
DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
Ability to obtain and maintain required security clearance.
Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements

Desired Qualifications

Experience supporting Department of Defense (DoD) or Army installations.
Familiarity with IT service management (ITIL) principles.
Experience with remote support tools and ticketing systems.
Exposure to virtualization or cloud-based environments.

Performance Expectations

The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.

Primary Responsibilities

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
Perform account management tasks including password resets, group membership updates, and access troubleshooting.
Escalate unresolved or complex issues to support or appropriate technical teams.
Assist with system imaging, deployments, upgrades, and technical refresh initiatives.

Cybersecurity & Compliance

Ensure compliance with DoD cybersecurity policies and Army security requirements.
Apply security patches and updates in accordance with established procedures.
Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
Identify and report potential security incidents in accordance with incident response protocols.
Maintain compliance with DoD 8140/8570 workforce certification requirements.

Customer Support & Service Management

Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
Provide professional and timely customer support to installation personnel.
Participate in Service Level Agreement (SLA) monitoring and performance reporting.
Support after-hours or emergency response activities as required by contract.

Apply Now

Refine Your Search

technical support jobs in aberdeen, md

IT Help Desk Support

Help Desk Support

IT Helpdesk Technician

Customer Support Specialist

Electronics Technical Support

IT Support Technician

IT Support Specialist I

Tier One Technical Support

SATCOM Helpdesk Technician

IT Technical Support Specialist

IT Service Desk Analyst II

IT Support Analyst

Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

IT Service Desk Support Technician

IT Analyst III

Desktop Support Specialist (Tier 1 Support)

Service Desk Technician I

Customer Service Representative

Service Desk Technician – Intermediate

Servicing Systems Specialist

I want to receive the latest job alert for technical support in aberdeen, md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected