Top 12 Guest service agent Jobs in Aberdeen Md

Front Desk Agent
Fairfield by Marriott, Aberdeen —Aberdeen, MD
- $15 - $19 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Home2 Suites Baltimore-White Marsh —White Marsh, MD
- $16 - $18 an hour
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
11d
Front Desk Agent
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $16 - $18 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
11d
Front Desk Agent-FT
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Accounting
- On-the-job training
Quick Apply
Front Desk Agent
Gulph Creek Hotels —Baltimore, MD
- $17 an hour
- Basic math
- English
- Hotel
Quick Apply
5d
Guest Service Agent
TownePlace Suites —Newark, DE
- $15 - $17 an hour
- Overnight shift
- Customer service
- Computer literacy
- Hotel
- Paid time off
Quick Apply
5d
Front Desk Agent - FT- PT
Embassy Suites by Hilton Newark Wilmington South —Newark, DE
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Free parking
Quick Apply
Hotel Front Desk Night Auditor
Embassy Suites by Hilton Newark Wilmington South —Newark, DE
- Hotel
- High school diploma or GED
- Communication skills
- Free parking
Quick Apply
14d

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Front Desk Agent
Fairfield by Marriott, Aberdeen —Aberdeen, MD
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains…
$15 - $19 an hour
Quick Apply

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Front Desk Agent | Dublin Springhill Suites
Dublin Springhill Suites —Dublin, OH
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel…
$15 an hour
Quick Apply
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Columbus, OH
Welcome guests with friendly greeting and smile while performing all guest related services. Handle reservations request; check guests in/out; handle guest…
$15.00 - $15.50 an hour

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guest service agent jobs near aberdeen md

Front Desk Agent

Fairfield by Marriott, Aberdeen
Aberdeen, MD

Quick Apply

Job Details

Full-time
$15 - $19 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
On-the-job training
Vision insurance
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Public relations

Full Job Description

Competitive wages based on experience; Talent is Welcomed!

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Guest Service Agent/Front Desk at our Fairfield & Suites Aberdeen MD located at 907 Barnett Lane, Aberdeen, MD 21001. (84rms)

Successful Candidate will be able to:

Flexible
Previous hotel Front Desk experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Marriott/Fosse
Must possess excellent public relations skills and warm and friendly attitude

Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.

Job Duties

Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
Coordinates the delivery of guest services by other hotel departments and outside businesses.
Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.
Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department’s cash register.
Maintains information and communication sources such as, logbook, franchise directories, checklists, and electronic communication.
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
Maintains procedures for credit control and handling of financial transactions.
Maintains procedures for security of monies, guest security and emergency procedures.
Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.
Performs other assignments as requested.
Adheres to departmental communication through the effective use of staff meetings, logbooks, and bulletin boards.
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
Transfers charges and deposits to master accounts.
Closes necessary accounts at month end.
Prepares final reports of all daily revenue summaries.
Posts all room and tax revenues and late charges.
Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
Operates and/or understands in-house computer systems.
Maintains positive communication with accounting department.
Follows all company policies and procedures as outlined in Policy Manual.
Is skilled in and responsible for Life Safety Procedures and equipment.
Participates (at some properties) in MOD schedule.
Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Job Types: Full-time

Benefits:

Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift

Supplemental Pay:

Signing bonus
Tips

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person

Quick Apply

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guest service agent jobs in aberdeen md

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent-FT

Front Desk Agent

Guest Service Agent

Front Desk Agent - FT- PT

Hotel Front Desk Night Auditor

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Competitive wages based on experience; Talent is Welcomed!

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