Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments.
Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.
Own service delivery performance across preventive maintenance, corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor-delivered work.
Drive the strategy and operating model to expand in-house self-perform maintenance capability where prudent, improving control, consistency, response readiness, and long-term service quality.
Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.
Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.
Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.
Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.
Lead service-related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow-through on corrective actions.
Drive standardization of service procedures, execution models, planning practices, reporting, staffing approaches, and governance mechanisms across service teams.
Champion safety and compliance across all service operations, including electrical safety, LOTO, contractor safety controls, environmental requirements, procedural discipline, and safe execution in a 24/7 mission-critical environment.
Support workforce planning, staffing strategy, succession planning, technician capability development, and leadership coaching across service organizations.
Identify systemic risks and recurring operational issues, then drive continuous improvement initiatives that improve service reliability, execution consistency, efficiency, and field readiness.
Provide regular updates to senior leadership on service performance, operational risk, resource needs, major incidents, organizational capability, and continuous improvement initiatives.
7-10+ years of experience in facilities operations, maintenance leadership, technical services, or mission-critical infrastructure environments.
5+ years of experience leading managers, service teams, or vendor organizations in data centers, utilities, industrial plants, healthcare, telecom, manufacturing, or similar uptime-critical environments.
Strong knowledge of critical mechanical and electrical infrastructure, including cooling systems, HVAC, power distribution, backup generation, UPS, switchgear, and related maintenance and service workflows.
Proven experience leading maintenance execution, vendor performance, service operations, and restoration support in 24x7 operating environments.
Experience establishing performance metrics, operational governance, and standardized service practices across multiple teams, functions, or sites.
Familiarity with CMMS, BMS, EPMS, SCADA, DCIM, and other systems supporting service planning, execution, and monitoring.
Experience supporting commissioning, turnover, lifecycle replacement, or operational acceptance activities is preferred.
Bachelor’s degree in Engineering, Facilities Management, Operations, or related field preferred; equivalent technical and leadership experience also valued.
