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Disaster Restoration Project Manager

ServiceMaster Restore -
Abilene, TX

Quick Apply

Job Details

Full-time

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Estimating software
Customer communication
Customer relationship building
Client relationship development
High school diploma or GED
Driver's License
Customer engagement
Leading team collaboration initiatives
Customer service problem-solving

Full Job Description

Disaster Restoration Project Manager

Lead Projects. Serve Customers. Build Something Meaningful.

ServiceMaster by A-Town Hi-Tech is the largest and fastest-growing restoration company in West Texas. We help homeowners and businesses recover after water, fire, smoke, mold, and storm damage by delivering exceptional restoration and reconstruction services when they need them most.

We are seeking a motivated and results-driven Disaster Restoration Project Manager to lead restoration and reconstruction projects from initial loss through final completion. This role combines project management, customer service, estimating, team leadership, and business development to ensure every project is completed safely, efficiently, and with an exceptional customer experience.

If you thrive in a fast-paced environment, enjoy solving problems, and want to make a real difference while building a rewarding career, we want to hear from you.

Why Join Our Team?

Lead residential and commercial restoration projects from start to finish

Join the largest and fastest-growing restoration company in West Texas

Work with an experienced team committed to your success

Opportunities for professional development and industry certifications

Build meaningful relationships with customers, insurance professionals, and community partners

Make a direct impact helping families and businesses recover after property damage

Benefits include PTO, paid holidays, health insurance, 401(k), and potential year-end bonus

What You'll Do

Project Management & Leadership

Manage residential and commercial restoration and reconstruction projects from initiation through completion
Develop project scopes, schedules, budgets, and production plans
Coordinate technicians, subcontractors, vendors, and internal resources
Monitor project progress, quality, safety, and profitability
Conduct regular site visits and project inspections
Ensure projects are completed on time, within budget, and according to company standards

Estimating & Insurance Coordination

Inspect damaged properties and develop accurate restoration and reconstruction scopes
Prepare estimates using Xactimate and related software platforms
Work directly with insurance adjusters, carriers, and third-party administrators
Manage supplements and scope revisions as project conditions change
Review project costs and maintain financial accountability throughout the project lifecycle

Customer Experience

Serve as the primary point of contact for customers throughout the project
Educate customers on the restoration and reconstruction process
Provide consistent communication, project updates, and expectation management
Resolve concerns quickly and professionally
Deliver an exceptional customer experience from first contact through project completion

Business Development & Relationship Building

Develop and maintain strong relationships with adjusters, agents, property managers, and referral partners
Represent the company professionally in the community and industry
Support business growth through exceptional service and relationship management

Documentation & Quality Assurance

Maintain accurate project documentation, photos, job notes, and records
Ensure compliance with company procedures, safety standards, and industry best practices
Conduct quality assurance inspections and final project walk-throughs
Assist with collections, project closeout, and customer satisfaction follow-up

What We're Looking For

Required Qualifications

High school diploma or equivalent
Valid driver's license with an acceptable driving record
Strong leadership, organizational, and communication skills
Excellent customer service and relationship-building abilities
Ability to manage multiple projects simultaneously
Strong problem-solving and decision-making skills
Comfortable working in a fast-paced, deadline-driven environment
Experience with estimating software or willingness to become proficient

Preferred Qualifications

Restoration, reconstruction, construction, or insurance industry experience
Xactimate experience
IICRC certifications
Project management or field leadership experience
Bilingual (English/Spanish)

What Makes You Successful

Customer-focused and service-driven
Strong communicator and relationship builder
Results-oriented with a sense of urgency
Organized and detail-oriented
Self-motivated and accountable
Adaptable in changing environments
Team player who leads by example

Work Environment

This position includes a combination of field, office, and customer-facing responsibilities. Frequent travel to residential and commercial job sites is required. Candidates must be comfortable working in active construction environments, damaged structures, and varying weather conditions while utilizing appropriate safety equipment and PPE.

Build a Career With Purpose

At ServiceMaster by A-Town Hi-Tech, you'll do more than manage projects—you'll help people rebuild their homes, businesses, and lives after unexpected disasters. If you're ready to lead, grow, and make an impact, we'd love to hear from you.

Location:

Abilene: 305 S. Pioneer Dr, Abilene, TX 79605

Midland: 9 E. Industrial Loop, Midland, TX 79701

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.

Pay:

Bonus pay

Benefits:

Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Employee discount
Paid training
Other

Job Type: fulltime

Schedule:

Monday to Friday
Weekend availability
On call

Education: High school degree

Work location: On-site

Quick Apply

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Explore jobs in more locations

Disaster Restoration Project Manager

Lead Projects. Serve Customers. Build Something Meaningful.

Why Join Our Team?

What You'll Do

Project Management & Leadership

Estimating & Insurance Coordination

Customer Experience

Business Development & Relationship Building

Documentation & Quality Assurance

What We're Looking For

Required Qualifications

Preferred Qualifications

What Makes You Successful

Work Environment

Build a Career With Purpose