Top 2 Customer support & client services occupations Jobs in Abingdon, Md

Case Manager – SNAP Employment & Training Grant
Baltimore City Community College —Baltimore, MD
- $23 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Associate's degree
Specialist, Global Technical Support
Ciena —Baltimore, MD
- $149,136 - $160,900 a year
- Weekends as needed
- Computer Science
- Up to 50% travel
- 5 years
- Employee stock purchase plan
- Paid holidays
10d

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Specialist, Global Technical Support
Ciena —Baltimore, MD
Verify and report design, reliability and maintenance problems or defects to the engineering teams and communicate with engineering and manufacturing on…
$149,136 - $160,900 a year
10d
IT Helpdesk Specialist
SURVICE Engineering Company —Belcamp, MD
Our employees have backgrounds in engineering, physics, mathematics, chemistry, computer science, acquisition, technical writing, training, and other technical…
$20 - $25 an hour
Quick Apply
7d

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Entry Level Insurance Sales Agent
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We offer comprehensive training and unwavering support from the start, equipping you with the essential tools for success. GED or High School Diploma.
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Entry Level Insurance Sales Agent
Performance Matters Associates —Marion, OH
We offer comprehensive training and unwavering support from the start, equipping you with the essential tools for success. GED or High School Diploma.
$60,000 - $80,000 a year
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Case Manager – SNAP Employment & Training Grant

Baltimore City Community College -
Baltimore, MD

Apply Now

Job Details

Part-time
$23 an hour

Qualifications

High school diploma or GED
Individual case management in social services

Full Job Description

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary

The Case Manager for the SNAP Employment & Training (E&T) Grant is responsible for providing comprehensive case management services to SNAP recipients participating in the E&T program. This role supports participants in achieving self-sufficiency through employment, education, and training opportunities. The Case Manager will assess client needs, develop individualized service plans (IEP), coordinate supportive services, and track progress to ensure successful outcomes in alignment with grant requirements.

Responsibilities/Duties

Conduct intake assessments to determine participant eligibility in the SNAP E&T program and identify employment and training needs.
Develop and implement Individual Employment Plans (IEPs) tailored to each participants’ goals and barriers documents activity CMS in WORKS Program.
Provide ongoing case management, including career counseling, job readiness coaching, and referrals to training or education programs.
Maintain regular contact with participants to monitor progress, provide encouragement, and adjust plans as needed.
Collaborates with internal teams and external partners (e.g., training providers employers. social service agencies) to coordinate services and resources.
Ensure accurate and timely documentation of all participants interactions and services in the Works Program case management system.
Track and report outcomes in accordance with SNAP E&T grant guidelines and performance metrics in the WORKS PROGRAM.
Participate in staff meetings, training sessions, and professional development activities.
Maintain confidentiality abd adhere to all federal, state and organizational policies and procedures.
Other duties as assigned to achieve WDCE program measures

Required Qualifications

Education:

High School Diploma or GED

Experience:

Case management experience in workforce development or human services

Preferred Qualifications

Associate’s degree
Two (2) years of customer service and or case management experience.

Knowledge, Skills, & Abilities

Workforce development principles—understanding career pathways, industry certifications, credentialing standards, and training program structures.
Supportive services policies—knowledge of barriers to employment (transportation, childcare, housing, financial hardship) and resources available to address them.
Adult learning and student engagement strategies relevant to occupational training environments.
Labor market information (LMI)—awareness of high demand occupations, employer expectations, and regional workforce trends.
Documentation and compliance requirements for grants, funders, and institutional reporting (e.g., attendance tracking, outcomes documentation, case notes).
FERPA and confidentiality regulations for handling student information.
Basic understanding of occupational training fields (terminology, expectations, certification requirements), even if not a subject matter expert
Case management and advising skills—intake, assessment, service planning, follow up, and progress monitoring.
Strong written and verbal communication, including professional emails, documentation, and student interactions.
Critical thinking and problem solving to help students address academic, personal, and logistical barriers.
Time management and organizational skills to manage caseloads, deadlines, and documentation requirements.
Conflict resolution and de escalation for addressing student concerns constructively.
Technology proficiency, including:
Student information systems (SIS)
Learning management systems (LMS such as Canvas or Blackboard)
Case management or CRM software i.e. WORK Program
Microsoft Office Suite
Data tracking and reporting, including maintaining accurate case notes and performance metrics, activities and attendance in Works Program.
Build rapport and trust with a diverse student population, including adult learners, first generation students, and individuals facing multiple barriers.
Assess student needs holistically, including academic readiness, socio emotional needs, and wraparound service requirements.
Collaborate with training providers, instructors, and workforce partners to support student progress and resolve issues.
Motivate and encourage students through challenges in long or intensive training programs.
Adapt communication styles to meet students where they are—professionally, culturally, and educationally.
Maintain composure and professionalism in stressful or fast paced environments.
Work independently and within a team, balancing autonomy with institutional processes and collaboration.
Exercise sound judgment when handling sensitive information or high stakes student situations.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email
[email protected].

For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: [email protected] if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.

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customer support & client services occupations jobs in abingdon, md

Case Manager – SNAP Employment & Training Grant

Specialist, Global Technical Support

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