Top 9976 Service associate Jobs in Acton, Ma

Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
6d
Experienced Dental Front Office-Patient Concierge Team
Dentistry By Dr David & Associates —Bolton, MA
- $20 - $30 an hour
- Full-time
- Dental office
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Hotel General Manager
Holiday Inn Express —Lawrence, MA
- From $68,000 a year
- Weekends as needed
- Management
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Associate - Entertainment Venue
Level99 Entertainment —Natick, MA
- $18 an hour
- 8 hour shift
- 18 years or older
- Ability to walk for extended periods
- Public speaking
Quick Apply
Retail Sales Associate
Irresistibles —Concord, MA
- $16 - $18 an hour
- Part-time
- Customer service
- Merchandising
- In-person
- Employee discount
Quick Apply
Customer Service Associate
Dollar Tree —Acton, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Entry Level Communications Associate
Beacon Edge Strategies —Maynard, MA
- $900 - $1,400 a week
- Full-time
- Background check
- In-person
- Leadership
- Paid training
- Opportunities for advancement
Quick Apply
8d
PATIENT SERVICE SPECIALIST
Private Medical Office —Westford, MA
- $20 - $22 an hour
- Full-time
- Private practice
- In-person
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
7d
Stockroom Associate
John Galt Staffing —Littleton, MA
- $22 - $23 an hour
- Overtime
- Microsoft Outlook
- Customer service
- Computer literacy
Quick Apply
5d
Full-Time Store Associate (New Store)
Aldi —Acton, MA
- $20.50 - $22.50 an hour
- Full-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
Administrative Assistant
Oruka Therapeutics —Waltham, MA
- $35 - $50 an hour
- Google Workspace
- Customer service
- Mid-level
Quick Apply
Receptionist Part - Time Evenings
Benchmark Senior Living —Acton, MA
- $16.00 - $17.25 an hour
- Part-time
- Serving
- High school diploma or GED
- Teaching
- Paid training
- Health insurance
Quick Apply
Intake Assessor
Springwell —Waltham, MA
- $28.21 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Free parking
- Mileage reimbursement
Quick Apply
5d
Receptionist The Residence at Paine Estate
LCB Senior Living —Wayland, MA
- $20 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Word processing
- Computer literacy
Quick Apply
7d
Sales Associate
The Paper Store —Littleton, MA
- $15.00 - $16.50 an hour
- Weekends as needed
- Computer literacy
- Maintenance
- Ability to lift 50 pounds
Quick Apply
7d
Office Administrator
RSM-Acton LLC —Acton, MA
- $22 - $30 an hour
- Part-time
- Microsoft Word
- Office
- 1 year
- Health insurance
- Dental insurance
Quick Apply
PT Night Crew-Clerk-Grocery - 2424
Stop & Shop —Acton, MA
- Full-time
- Entry level
Service Associate
Allworth Financial —Waltham, MA
- $60,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Paid holidays
7d
FOOD SERVICE WORKER (FULL TIME)
FISD —Concord, MA
- $20 - $21 an hour
- Urgently hiring
- School
- Entry level
- Kitchen
- Commuter assistance
- Disability insurance
Quick Apply
8d
Cleaner
TJ Maxx —Acton, MA
- $16.25 - $16.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
8d

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Quality Assurance Associate - Day & Employment

Charles River Center -
Needham, MA

Apply Now

Job Details

Full-time
$31.25 an hour
6 days ago

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing

Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
  - ISP implementation
  - Data collection
  - Attendance records
  - Billing alignment
- Agency policies and procedures
Review documentation for accuracy, completeness, and consistency.
Identify compliance deficiencies and support the development of corrective action plans.
Track corrective actions and verify completion.

2. Quality Improvement & Outcomes Monitoring

Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
Identify trends and opportunities for improvement.
Support the development and implementation of quality improvement initiatives.
Monitor progress toward key performance indicators (KPIs) and certification standards.

3. Service Delivery & Person-Centered Review

Review services to ensure alignment with:

Individual Support Plans (ISPs)
Person-centered goals and outcomes
Meaningful day and employment expectations

Additional responsibilities include:

Evaluating documentation of progress toward goals.
Reviewing evidence of community integration.
Identifying gaps between planned services and actual service delivery.

4. Incident Review & Risk Monitoring

Review incident reports related to Day and Employment Services.
Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
Support follow-up activities and risk mitigation efforts.

5. Certification & Survey Readiness

Prepare programs for DDS certification reviews.
Conduct mock certification audits and readiness assessments.
Provide guidance regarding:
- Documentation expectations
- Certification indicators
Assist with gathering documentation and responding to survey findings.

6. Training & Technical Assistance

Provide training and coaching to CBDS and employment staff on:

Documentation requirements
Data collection standards
Person-centered service delivery
DDS certification requirements

Additional responsibilities include:

Identifying training needs in collaboration with Quality Assurance leadership and operations.
Supporting continuous staff development.

7. Collaboration & Communication

Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

DDS certification standards for CBDS and Employment Services
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all CBDS and employment programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

service associate jobs in acton, ma

Quality Assurance Associate - Day & Employment

Experienced Dental Front Office-Patient Concierge Team

Hotel General Manager

Guest Experience Associate - Entertainment Venue

Retail Sales Associate

Customer Service Associate

Entry Level Communications Associate

PATIENT SERVICE SPECIALIST

Stockroom Associate

Full-Time Store Associate (New Store)

Administrative Assistant

Receptionist Part - Time Evenings

Intake Assessor

Receptionist The Residence at Paine Estate

Sales Associate

Office Administrator

PT Night Crew-Clerk-Grocery - 2424

Service Associate

FOOD SERVICE WORKER (FULL TIME)

Cleaner

I want to receive the latest job alert for service associate in acton, ma

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