Top 4 senior technical support Jobs in acworth ga

Customer Care Representative (CCR)
FMLS —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Windows
- Continuous improvement
Quick Apply
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Atlanta, GA
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
7d
Senior IT Support Specialist
Flatiron Dragados USA, Inc. —Brookhaven, GA
- Mid-level
- Training & development
Quick Apply
Senior Encompass Trainer - Client Education Services
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Bachelor's degree
- JavaScript

Related jobs to explore

Based on your search for senior technical support

In-Home Sales & Tech Support (Part Time)
Asurion —Chamblee, GA
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$23 an hour
Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Cumming, GA
Occasionally travel onsite to client locations (valid driver’s license required). This is *not* an entry-level help desk role and *not* a junior training…
$60,000 - $70,000 a year
Quick Apply
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Computer Operator-Senior
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies,…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior technical support in acworth ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near acworth ga

Senior Technical Analyst jobs in Atlanta, GA

Customer Support Representative jobs in Atlanta, GA

Senior Technical Analyst jobs in Chicago, Il

Senior Technical Analyst jobs in Collinsville, Il

Senior Technical Analyst jobs in Indianapolis, In

Technical Writer jobs in Denver, Co

Remote Technical Support jobs in Kentucky

Trust & Safety Analyst jobs in Remote

Application Analyst jobs in Remote

Senior Technical Analyst jobs in Jupiter, Fl

It Help Desk jobs in Jacksonville, Fl

It Support Specialist jobs in Miami, Fl

It Support Specialist jobs in Port Charlotte, Fl

Desktop Support jobs in Las Vegas, Nv

It Support Specialist jobs in Fort Myers, Fl

It Support Specialist jobs in Flint, Mi

It Support jobs in Sacramento, Ca

Night Shift Customer Service Representative jobs in Charlotte, Nc

Customer Service jobs in Detroit, Mi

Customer Service Representative Remote jobs in Albany, Ny

Customer Care Representative (CCR)

FMLS -
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Ticketing system technical support
Mobile devices

Full Job Description

The CCR serves as a front-line Technical Support professional responsible for providing timely, accurate assistance to members via phone, email, and LiveChat. This role focuses on troubleshooting product, system access, browser, device, and basic software issues related to FMLS products and services; documenting support interactions; resolving issues at first contact whenever possible; and escalating complex or recurring technical problems through the appropriate support channels.

Responsibilities:

Provide first-level technical support to members by phone, email, and LiveChat, resolving access, navigation, browser, and product-related issues in a professional and timely manner.
Troubleshoot software, login, password, account, and basic device compatibility issues using standard diagnostic steps and approved support resources.
Document all member interactions, troubleshooting steps, resolutions, and follow-up actions thoroughly in the ticketing or call tracking system.
Maintain ownership of support cases from initial contact through resolution or escalation, ensuring members receive accurate updates and appropriate follow-up.
Escalate unresolved, complex, or system-wide issues to senior support staff, Product Champions, or management with complete and accurate case details.
Identify trends, recurring technical issues, and potential product defects, and communicate findings to the appropriate internal teams for review and resolution.
Assist members with basic product guidance and how-to support, while directing them to formal training resources when more in-depth instruction is needed.
Support service level expectations by remaining available during scheduled support hours, managing assigned queues, and prioritizing cases based on urgency and impact.
Contribute continuous improvement by recommending process enhancements, knowledge base updates, and supporting documentation improvements.

Other Essential Job Functions & Skills:

Strong technical troubleshooting skills with the ability to diagnose and resolve common software, browser, login, and account-related issues.
Working knowledge of Windows, Mac, mobile devices, tablets, and mainstream web browsers including Edge, Chrome, Firefox, and Safari.
Experience using ticketing, call tracking, or case management systems to document incidents and manage follow-up actions.
Ability to explain technical concepts clearly to non-technical users and provide step-by-step guidance in a customer-friendly manner.
Strong attention to detail and commitment to accurate case documentation, issue reproduction, and resolution tracking.
Ability to manage multiple support requests simultaneously while maintaining professionalism, responsiveness, and quality of service.
Ability to work independently, follow escalation procedures, and adapt quickly to changing technologies, products, and support priorities.
Basic knowledge of PC and browser maintenance, including clearing cache and cookies, updating browsers, and identifying environment-related issues.
Customer-focused mindset with strong communication, patience, and problem-solving skills in a high-volume support environment.
Ability to work independently and collaboratively in a team environment.

Job requirements:

Associate’s degree, Bachelor’s degree, or equivalent technical training preferred.

Minimum of one (1) year of professional experience in a technical support, customer support, or help desk environment required. Relevant experience may include roles such as Help Desk Technician, Technical Support Representative, Service Desk Analyst, IT Support Specialist, or similar positions.

Preferred Qualifications:

Prior experience providing technical support in a help desk, service desk, call center, or other high-volume support environment preferred.
Experience supporting users with software applications, account access, password resets, browser troubleshooting, and general system navigation, along with familiarity with ticketing, incident tracking, or case management systems preferred.
Demonstrated ability to communicate technical information clearly and professionally to non-technical users while delivering responsive, customer-focused service preferred.
Real estate industry experience preferred, including familiarity with MLS platforms, real estate technology tools, or support needs common to real estate professionals.

Quick Apply

Refine Your Search

senior technical support jobs in acworth ga

Customer Care Representative (CCR)

Senior Technical L2 Analyst – Spend Management

Senior IT Support Specialist

Senior Encompass Trainer - Client Education Services

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for senior technical support in acworth ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected