Job Summary
Under the direct supervision of the supervisor, the incumbent serves as a healthcare interpreter and supports all aspects of the department operations to ensure effective communication between Deaf Blind and Hard of Hearing (DBHOH) patients, their families/companions and providers. Provide accurate oral and sign language interpretations in a variety of clinical settings. Relays medical information between speakers and a /sign language speaker in accordance withCorewell Health policies and procedures, National Standards of Practice and Registry of Interpreters for the Deaf (RID) code of Ethics. Also assists department with on-the-job training and mentoring of interpreter internships. Helps facilitate successful delivery of services to linguistically diverse consumers. Explains hospital resources, office protocols, and limitations to clinicians and patients; makes appropriate referrals; serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes. Performs duties in a spirit of teamwork and cooperation. Performs other duties as required to support the department.
Essential Functions
Performs as applicable to type of interpreting: consecutive and simultaneous healthcare interpretations, American Sign Language (ASL) as voice to sign and sign to voice, sight and document translations between English and ASL speakers).
Provides quality interpretation service that is consistent with departmental and hospital standards/philosophy.
Serves as a cultural and linguistic resource to physicians, staff, and patients, to contribute to successful outcomes
As applicable to Interpreting specialty: Adheres to National Standards of Practice, competency standards, and HIPAA regulations. ASL interpreters adhere to Registry of Interpreter of the Deaf (RID) code of conduct.
Demonstrates and maintains strict standards of confidentiality.
Trains new employees in areas of healthcare interpretation, HIPAA, interpreter’s code of ethics, cultural competence and all assigned department functions.
Completes required training, continuing education credits and maintains annual qualification requirements as applicable to the profession on healthcare interpreting.
Assess, evaluate, facilitate requisitions and document in EHR the interactions with deaf patients. With minimal direction and latitude for independent judgment, provides and coordinates interpreter services for deaf patients throughout BH.
Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying, correspondence, billing, statistical and narrative reports, and maintenance of computer databases. Work with special projects as assigned.
Performs other duties as assigned (such as assisting in the planning and coordination of Clinical Language program events or projects) and committee participation.
Develops and maintains professional skills by attending conferences or workshops related to healthcare interpreting and maintain appropriate CEU’s as required by department.
Trains and supervises external contracted interpreters as necessary for their assignments and coordinates the contracting of these interpreters according to the schedule of assignments needed on an on-demand basis.
Ensure all contracted interpreters adhere and follow BH interpreter’s protocols for documentation, patient privacy, unit rules and other provisions.
Required
Associate's Degree or equivalent Associate degree OR an equivalent combination of education and/or experience
3 years of relevant experience 3-5 years’ experience as a qualified sign language interpreter
CRT-Board for Evaluation of Interpreters I (BEI) - STATE_MI State of Michigan Upon Hire required Or
CRT-Registry of Interpreters for the Deaf (RID), Certified - NAD National Association of the Deaf required Or
CRT-National Interpreter Certification (NIC) - RID Registry of Interpreters for the Deaf required Or
Preferred
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
Department Name
Interpreter - Grand Rapids Hosp
Employment Type
Full time
Shift
Variable (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 4:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
Variable weekends
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
