As the primary interface with the customer, the Universal Banker exhibits a professional, business-like appearance and demeanor while assisting customers with financial transactions such as deposits, withdrawals, transfers, and check cashing. Additional duties include keeping accurate records of all transactions, counting cash, answering phones, filing, and collecting payments. This hybrid role will also help customers by discovering financial needs, problem resolution, opening new deposit accounts, offering various products or services and helping the Branch meet sales goals, contributing to the success of the Bank. Tellers have an in-depth understanding of the banks’ systems and possess keyboarding and data entry skills necessary to perform daily tasks.
Chickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:
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Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
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Represent CCB with a high level of integrity and professionalism
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Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
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Knowledge of applicable bank software, programs, and procedures
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Demonstrate a willingness to adapt to changing business needs and deadlines
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Possess a work ethic that includes neatness and punctuality
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Exhibit a professional, business-like appearance, and demeanor
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Answer all voicemails and emails within 24 hours of receipt
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Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
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Complete and attend all required CCB training
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Maintain satisfactory attendance
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Greet and direct customers.
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Provide assistance in completing financial transactions.
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Balance cash drawer at the end of each day.
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Open new deposit accounts.
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Maintain minimum cash levels and controls as outlined in the security program.
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Answer phone and assist customers with inquiries, direct customers to proper departments as necessary.
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Cross sell products and services; direct customers to proper departments as necessary.
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Process Mail.
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Meet Sales goals.
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Process night drop deposits/payments.
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Maintain logs.
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Provide assistance in completing different types of financial transactions such as cashing checks, making deposits, savings, disbursing funds, selling cashier’s checks, cash advances and redeeming bonds, loan payments, CTR’s, stop payments, holds, memo posting and transfers.
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Explain features and benefits of debit cards, online banking, bill pay, mobile banking, remote deposit capture, merchant services, and other bank services. Gather appropriate documentation where necessary.
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Provide top-notch customer service in face-to-face interactions with potential customers.
- Weekly cleaning of teller area, wiping down ATM and drive-thru tubes and night deposit area
- Keep work area neat and organized.
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Perform other tasks requested as they relate to the Bank and its functions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some travel is expected for this position.
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Reports To: Retail Banking Manager
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
PHYSICAL REQUIREMENTS:
This work is sedentary and requires the following physical activities:
- Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
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Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).
WORKING CONDITIONS:
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Normal office environment.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
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Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
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Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team
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Skill in establishing and maintaining effective working relationships with stakeholders, including staff, board members and community partners
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Must possess tact and have the integrity to maintain highly confidential information at all times
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Computer proficiency required, including Excel and Outlook as well as the ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned
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Self-motivated with the ability to take initiative and prioritize tasks, good time management, planning, organizational, problem prevention and problem-solving skills
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Ability to handle multiple tasks at the same time
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Ability to work efficiently and maintain a professional, positive demeanor in high pressure situations and demonstrate a high level of flexibility in a rapidly changing environment
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High level of accuracy and attention to detail
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Ability to conduct research and prepare presentations or reports as assigned
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Ability to study and apply new information
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Able to deliver effective results, meet deadlines and targets
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Proficient proofreading and editing skills
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High school diploma or equivalent required
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Cash handling and customer service experience required, preferred
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At least six (6) months previous banking experience preferred
