Top 20 Call center representative Jobs in Ada, Ok

Call Center Representative
Central Oklahoma Family Medical Center —Ada, OK
- Full-time
- 18 years or older
- Computer literacy
- Medical office experience
4h
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- Communication skills
- Health insurance
- Dental insurance
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Call Center Representative

Central Oklahoma Family Medical Center -
Ada, OK

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Job Details

Full-time
4 hours ago

Qualifications

Computer operation
Phone communication
Computer literacy
High school diploma or GED
Data entry
Typing
Cross-functional collaboration

Full Job Description

POSITION TITLE: Call Center Representative

DEPARTMENT: Patient Services

NATURE OF POSITION: The Call Center Representative will manage large amounts of inbound calls in a timely and professional manner. The Call Center Representative will answer phone calls and ensure accurate scheduling of patients, forward notes to the nurses, and triage calls to forward to the appropriate discipline. This position will maintain patient confidentiality and abide by The Clinic’s (COFMC) policies and procedures.

MINIMUM QUALIFICATIONS:

High School graduate or equivalent required
Must be at least 18 years of age
Medical/Dental office experience preferred
Knowledge of customer service practices and principles
Customer service experience preferred
Superior listening, verbal, and written communication skills
Ability to work and communicate with a multidisciplinary healthcare team and the public
Basic computer skills; required (date entry and typing skills)
Phone etiquette
Ability to multitask
Able to sit for extended periods of time

RESPONSIBILITIES:

Schedule appointments
Answer calls in a professional and courteous manner
Directs calls as appropriate
Takes calls and provides accurate, satisfactory answers to questions and concerns, providing patient support, and deescalating dissatisfied patients
Processes payments
Maintains records and accounts
Participates in The Clinic’s staff training events
Protects the confidentiality of patients and their records at all times by complying with The Clinic’s Patient Confidentiality and HIPAA policies and procedures
Keeps workspace neat and organized
Maintains a professional demeanor
Exhibits a positive attitude and a commitment to the mission of the organization
Exhibits caring qualities consistent with the values of COFMC
Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
Adheres to The Clinic’s policy and procedure
Addresses patient complaints as outlined in patient complaint resolution
Performs other duties as assigned

ORGANIZATION:

Exhibits enthusiasm, a positive attitude, and professionalism in the workplace
Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
Displays a friendly manner and is easy to approach
Maintains a neat, clean, wellgroomed, appearance and dresses in accordance with the dress code policy
Leaves personal problems out of the workplace
Treats all coworkers with dignity and respect
Abstains from gossip in the workplace
Arrives on time and works through designated hours
Completes tasks effectively, accurately and on time
Demonstrates little or no absenteeism/follows leave guidelines
Follows designated line of support
Displays a willingness and flexibility to respond to unusual jobrelated demands
Manages time well
Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
Shares equally in the workload of the department
Works cooperatively with all team members and departments
Works independently requesting assistance from supervisor only as needed
Abstains from criticizing the Clinic (COFMC), colleagues and supervisors
Demonstrates loyalty to the Clinic (COFMC)COFMC, colleagues and supervisors
Demonstrates support of the mission and vision of the Clinic (COFMC)
Accepts and participates in cross training
Takes initiative to identify skill development needs
Performs other duties as assigned

About Central Oklahoma Family Medical Center

OUR MISSION The mission of The Clinic at Central Oklahoma Family Medical Center is to provide quality, comprehensive, and affordable care that improves the health and well-being of our communities. OUR VISION The vision of The Clinic at Central Oklahoma Family Medical Center is to provide a healthcare network that delivers the highest quality of care in our communities. We continuously strive to improve by cultivating strong relationships among patients, communities, and healthcare resources to promote health care for all.

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call center representative jobs in ada, ok

Call Center Representative

Bilingual Spanish Customer Service Representative (Automotive)

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POSITION TITLE: Call Center Representative

MINIMUM QUALIFICATIONS:

RESPONSIBILITIES:

ORGANIZATION:

About Central Oklahoma Family Medical Center

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