HIRING IMMEDIATELY – CUSTOMER EXPERIENCE SITE MANAGER
Better Business Staffing LLC., dba BBS
Location: Garland, Texas
Position Type: Full-Time | On-Site
Department: Customer Experience / Customer Service Leadership
Salary Range: $90,193.96 – $112,742.46 Annually
Work schedule: M-F – typically 8-5
Mandatory: Please read job description before applying
Apply to: [email protected]
Interview will be conducted online
Lead People. Drive Results. Transform Customer Experiences.
Better Business Staffing LLC., dba BBS, is actively recruiting a highly motivated, results-driven, and people-focused Customer Experience Site Manager for an industry-leading manufacturing organization in Garland, Texas. This is not simply a management role, it is an opportunity to lead a high-performing team, influence organizational success, drive operational excellence, and create exceptional customer experiences every day.
The Customer Experience Site Manager is responsible for leading the overall customer experience function while ensuring operational excellence, team development, customer satisfaction, process improvement, and strategic execution. This individual will oversee customer experience operations, manage customer escalations, coach and develop team members, establish performance expectations, and create an environment where both employees and customers thrive. The successful candidate will be a servant leader who inspires trust, drives accountability, develops talent, and continuously seeks opportunities for improvement.
We are seeking a strong leader who thrives on coaching teams, building relationships, solving complex challenges, improving processes, and delivering measurable results. The ideal candidate understands that exceptional customer experiences begin with exceptional leadership. If you are passionate about developing people, driving accountability, creating positive changes, and making a lasting impact, this could be the career opportunity you have been waiting for.
Why This Opportunity Stands Out
Competitive Salary: $90,193.96 – $112,742.46 Annually
Immediate Hiring Opportunity
High-Impact Leadership Position
Employee-Focused Culture
Career Growth and Advancement Potential
Comprehensive Benefits Package
4% Retirement Match with Profit Sharing
Generous Paid Time Off
Health, Dental, Vision, Life, and Disability Insurance
Tuition Reimbursement Program
Essential Duties and Responsibilities
Customer Experience Operational Leadership (50%)
- Lead day-to-day customer experience operations
- Manage workflow, priorities, and customer escalations
- Monitor customer service KPIs and operational performance
- Manage order flow, order changes, customer inquiries, and issue resolution
- Maintain service commitments and customer satisfaction goals
- Develop and implement standard operating procedures
- Ensure operational stability during periods of change or increased demand
- Act as the primary escalation point for complex customer concerns
- Drive continuous improvement initiatives
- Manage staffing plans, hiring, onboarding, and training activities
- Oversee safety, quality, delivery, customer satisfaction, and employee relations initiatives
Leadership and Team Development (40%)
- Build and maintain a positive, high-performance culture
- Lead, coach, mentor, and develop team members
- Conduct performance evaluations and development planning
- Establish clear expectations and accountability standards
- Foster teamwork, communication, and collaboration
- Resolve employee concerns professionally and effectively
- Lead onboarding and orientation for new employees
- Promote employee engagement and retention
- Reinforce company values and customer-focused culture
Strategic Planning and Transformation (10%)
- Support strategic initiatives and operational goals
- Lead change management efforts
- Improve departmental processes and efficiencies
- Align team objectives with organizational goals
- Advocate for both employee and customer success
- Identify opportunities for operational and customer experience improvements
Qualifications
Required
- Bachelor’s degree in business, Leadership, Management, or related field; OR equivalent experience
- Minimum 5 years of customer service or operations experience
- Minimum 5 years of leadership and supervisory experience
- Minimum 3 years of continuous improvement, Lean, or process improvement experience
- Proven ability to build, lead, and develop high-performing teams
- Strong problem-solving and decision-making abilities
- Excellent written and verbal communication skills
- Background check requirements
- Drug screening requirements
- Reporting structure and team size approximately 40-45 people with 1 lead and 1 supervisor
- Must be authorized to work in the U.S.
Preferred
- B2B Manufacturing Experience
- Human Resources Management Experience
- AS400 ERP Experience
- OnBase Experience
- HubSpot CRM Experience
Skills and Competencies
The ideal candidate will possess:
- Strong leadership presence
- Exceptional emotional intelligence
- Outstanding communication skills
- Customer-focused mindset
- Continuous improvement mentality
- Ability to lead through change
- Conflict resolution expertise
- Strategic thinking abilities
- Strong organizational skills
- High level of professionalism and discretion
- Ability to build trust quickly
- Commitment to accountability and results
Physical Demands
The physical requirements described below are representative of those required to successfully perform the essential functions of this position.
Percentage of Workday Requirements
- Sitting: 90%
- Standing: 10%
- Walking: 10%
- Twisting (up to 45°): 5%
- Bending (up to 45°): 5%
- Lifting: 5%
- Squatting: 2%
- Climbing: 0%
- Crawling: 0%
- Kneeling: 0%
- Driving: 0%
- Reaching Above Shoulders: 0%
Maximum Consecutive Time Requirements
- Sitting: Up to 430 minutes
- Standing: Up to 30 minutes
- Walking: Up to 50 minutes
- Twisting: Up to 0.5 minutes
- Squatting: Up to 0.5 minutes
- Lifting: Up to 0.5 minutes
- Bending: Up to 1 minute
- Climbing: Not Required
- Crawling: Not Required
- Kneeling: Not Required
- Driving: Not Required
- Reaching Above Shoulders: Not Required
Lifting and Carrying Requirements
Examples include processing customer orders, handling documents, and managing customer samples.
Weight
Frequency
Up to 10 lbs.
Occasionally to Frequently
Up to 20 lbs.
Occasionally
Up to 35 lbs.
Not Required
Up to 50 lbs.
Not Required
Over 50 lbs.
Not Required
Hand Usage Requirements
This position requires:
- Firm Grasping
- Simple Grasping
- Pushing and Pulling
- Fine Manipulation
- Extensive Keyboarding
- Continuous Computer Use
Employees must be able to operate a computer and perform customer service and management functions throughout the workday.
Sensory Requirements
- Extensive computer and screen use
- Strong visual acuity
- Frequent verbal communication
- Active listening skills
- Strong attention to detail
- Ability to effectively communicate with customers, employees, and leadership
Work Environment
- Professional office environment
- Approximately 8 hours indoors daily
- Climate-controlled workplace
- Exposure to standard office equipment and electronics
- Occasional visits to production or manufacturing areas
- Safety eyewear may be required when entering production facilities
Benefits
- $0 Employee-Only Health Insurance Premium Option
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 4% Retirement Match
- Profit Sharing Program
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Paid Volunteer Time
- Paid Parental Leave
- Tuition Reimbursement
- Additional Employee Benefits
Equal Employment Opportunity Statement
Better Business Staffing LLC., dba BBS, is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
Pay: $90,000.00 - $113,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
Language:
- English or Spanish (Required)
Work Location: In person
