As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
JOB PURPOSE: The IT Ops Jr. Administrator provides essential administrative and technical support to the IT Ops Technology team, handling the ticket queue and collaborating across departments to complete system updates and projects. This role ensures efficient IT operations and supports organizational growth through effective system management and troubleshooting.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
- Review and reconcile all IT Ops Technology tickets via the Crash ticketing system.
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Provide project support for the IT Ops Technology department, including scheduling, taking meeting notes, and completing project tasks.
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Manage IT Ops Technology tasks for M&A and realignment projects.
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Perform scheduled administrative configurations in systems such as CCC ONE, Mitchell, Audatex, D365, Clearent, and internal system trackers.
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Assist the IT Ops Technology Director and System Admins with departmental projects as needed.
Required:
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Minimum of 2 years of customer service experience.
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Minimum of 5 years of experience in the collision repair industry.
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Excellent typing and note-taking abilities.
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Proficiency in Outlook and CCC ONE end-user skills.
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Strong communication and collaboration skills, with the ability to work across departments.
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Attention to detail, self-management, critical thinking, and problem-solving skills.
Preferred:
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Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent experience.
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Experience with Smartsheet, Mitchell, Audatex, Clearent, and D365.
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Proven ability to drive process and performance improvements.
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Experience managing multiple tasks and project responsibilities simultaneously.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
