Position Overview: The District Manager & Area Managers positions are responsible for multiple retail convenience/Fuel locations This is a field intensive role and oversees the assigned territory 24/7/365. Responsiveness, proactiveness and a strong work ethic are core values and attributes. Must be able to work independently & also function with teams. The core nature of this role is to develop people using expert knowledge of retail operations in order to affect, grow and maximize the business - both its people & profitability. There are 3 core areas of expertise:. People: Leadership & team Development, Operational Knowledge (Retail C-Store), and P&L/Business acumen
Job Requirements
- MUST have 3 years+ prior experience in a retail multiunit role, in Convenience Store industry (Direct Operations)
- MS office tools such as excel, etc
- Experience with people development, Loss Prevention techniques, Labor Management and other key facets of retail operations.
- PDI experience Highly/desired
- Able to be on call/reachable to support your team and ensure fully open operations
- Background check and be able to meet the physical demands section
I. PEOPLE
Recruiting & Staffing
Interviewing & Selection
Onboarding & Training (including Cross training)
Coaching, feedback & Performance Mgmt
Team development: Proactively cross trains Store Management and ensures cross training of hourly employees. Identifies and Guides High Potential employees within the territory. Has active PDP’s for each Manager in place.
Motivation & team building: Leads with positive, problem solving, can do approach. Fosters respect and inclusion within their teams
Conducts effective team meetings – At store or for district as needed. Has objectives/agenda with purpose and agreed outcomes/actions
Teamwork: Views himself/herself as part of a DM/Staff team and fosters effective team collaboration. Is engaged beyond the territory.
Effective Store visits: Has a planned store visit agenda, takes notes, agrees action items. Utilizes JOT forms and Sweeps tools to guide the store visit effectiveness.
Operational knowledge & skills: the DM Develops within themselves and disseminates knowledge in the following areas
- Fuel Operations and pricing strategy/execution: DM seeks 100% in service for fueling dispensers> understands the basic fuel system operations including Tanks, dispensers, sump pumps, ATGs and safety. Ensures employees are trained in Class ABC training as required. Monitors execution of fuel pricing, grade spreads with utmost promptness.
- Store Merchandising, Marketing, & Sales Building: DM ensures stores maintain instock level/minimize product holes. DM ensures each store executes promotions, current signage, planogram adherence, Current price labeling, product resets. Reads and implements Marketing bulletins.
- Vendor & Product Knowledge: Monitors Vendor performance and communications issues and challenges to marketing team. Understands products and categories included restricted age product sales.
- Inventory Management; the DM understands and guides their team to effective use build to based ordering. Monitors in stock levels, top 100 items, counts holes. Creates well organized store environments with as essential inventory levels. Understands Sales to purchase, days of supply and dead cig concepts.
- PDI & Store accounting: DM is a subject matter expert on PDI platform, Can complete a daily accounting report as needed, but hold managers accountable for full and [proper completion of daily reports by 10am. Understands the relationship between sales, vendor deliveries, cash reconciliation ( Shift and day basis) and book vs actual inventory. Knows current accounting processes
- Labor and Productivity Management: Ensures stores operate within allowed(budgeted) hours. Reviews wages for appropriateness based on asset, position and performance vs company guidelines. Monitors/minimizes overtime usage. Redeploys staff as needed for call offs, creates/has contingencies to ensure stores are always open. Promotes staff productivity through review of videos/duties lists.
- Loss Prevention & investigation: Daily reviews and investigates cash variances and reports on TEAMS findings on TEAMS platform. Understands how to prevent issues through implementation of effective controls and policies. Enforces adherence to cash/inventory policies through corrective action. Understand how to investigate losses and to document/take action/seek prosecution when appropriate
Manages Cash Over/Short $
- Monthly: Oversees and conducts field cash audits (aka mid-shift audits, SRI’s) safe tube, plus ATM, SAMs, pull tabs, (1x month per store).
- Daily: Reviews cash reconciliation and pulls other LP reports. Reviews store reporting across the network of stores for significant variances from previous day, focusing on highest dollars and most at-risk situations
- Monitors Custom Income reports (Pull tabs, air& vac).
- Reviews and verifies store expenses to make sure all are appropriate.
Lottery
- Oversees lottery audits (reconciling actual inventory vs book inventory). (per audit schedule)
- Monitors on-line lotto for fraud (random checks, zero serial numbers).
- Checks lottery purchases to ensure books are properly received and entered into book inventory.
Inventory
- Monitors and investigates cigarette inventory for dead and slow cigarettes (30 days movement reports). Ensures stores are completing and entering daily cigarette counts in PDI, and store to store transfers are correct.
- Oversees the investigation of “theft tracks” as part of retail LP and investigation including refunds, voids, no sales, etc. Contacts DM’s and stores to follow through on significant exception items.
- Monitors and investigates retail merchandise (trade) invoicing to ensure timely entry by store managers and that book inventory values are correct.
- Manages audit staff and creates monthly inventory counting schedule to mitigate losses
Payroll
- Checks payroll for supervisor adjustments (Manager timecards), looks for any Payroll Fraud. Weekly
Surveillance and monitoring equipment
- Monitors Guardian, TC2.0, and other reports for all stores opening, early to close, late to open and unarmed alarms.
- Review cameras during store visits, making sure cameras are 100% functioning on visits. Spot check employee footage for shift trend exception items (no sales, voids, etc) and other suspect events.
- Is available/in the call chain for emergency alarm calls
- Manages relationships and ensures alarm and surveillance equipment is fully functional across the network of locations. Orders new equipment as needed and determines camera placements
- Keeps 3rd party partners in synch with store manager and DM assignments as well as asset/hours of operation changes.
Investigation and reporting
- Conducts investigations regarding loss
- Represents the company in court appearances for charges filed and restitution. Works with local law enforcement to investigate and prosecute theft against the company
- Reviews Loyalty reports for employee abuse and works with DM team to eliminate abuse.
- Pulls, creates, and sends to management reports including Cash rec (daily/monthly/YTD), Cig counts (exceptions and results), Custom Income, Pull Tab Sales, Lottery Sales and Inventory report, ad hoc reports (labor analysis, sales history,) Sales to Purchase reports, audit results, overall shrink rate.
Establishes and oversees company audit procedures and polices
- Audits retail locations against company policy and performance standards
- Is well versed in retail operations and can cover District Manager vacations/open positions as required
{· Store Sales growth/In Stock rates
- Customer Service and Store conditions
- Cash Over short$ / Retail inventory loss $
{· Labor metrics
Physical Demands:
- Ability to occasionally lift of objects up to 50 pounds/frequently lift objects up to 10 pounds
- Ability to rarely perform repeated climbing and fine hand manipulations
- Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
- Ability to frequently perform repeated bending and reaching
- Ability to continuously perform repeated simple hand grasping
- Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
- Ability to stand for an entire shift if/as required
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
