Lead Operations for One of Michigan's Premier Independent Retailers
For more than 65 years, Big George's Home Appliance Mart has built its reputation on exceptional products, outstanding customer service, and a commitment to doing things the right way. As one of Michigan's premier independent appliance retailers, we continue to grow by investing in our people, improving our operations, and delivering an experience our customers trust.
We're looking for an experienced Delivery & Operations Manager to lead our Field Operations organization and help shape the future of one of the most important areas of our business.
This is more than an operations management position. It's an opportunity to build high-performing teams, develop future leaders, improve operational performance, and influence the customer experience for thousands of customers each year.
If you're energized by developing people, improving processes, solving operational challenges, and creating operational excellence, we'd love to meet you.
Why This Opportunity Is Different
Many Operations Manager positions focus primarily on maintaining daily operations. This role offers the opportunity to build something even stronger.
As our Delivery & Operations Manager, you will report directly to the CEO and become a key member of our leadership team. You'll help guide the future of a growing organization while leading an operation of more than 50 employees across delivery, installation, dispatch, warehouse, receiving, loading, and project-related functions.
You'll have the opportunity to:
- Lead and develop a talented Operations Leadership Team.
- Influence the strategic direction of one of Michigan's most respected independent retailers.
- Improve systems, processes, and operational performance.
- Build the next generation of operational leaders through coaching and mentorship.
- Drive improvements in customer satisfaction, employee engagement, safety, and efficiency.
- Partner directly with executive leadership to help shape the future of our operations.
If you're looking for a position where your ideas matter, your leadership makes a difference, and your impact will be visible throughout the organization, this is that opportunity.
Who You'll Lead
You'll provide leadership for a diverse operation that includes:
- Delivery Operations
- Installation Operations
- Project-Related Field Execution
- Dispatch & Scheduling
- Fleet Operations
- Operational Training
- Field Safety
- Leadership Development
- Cross-Department Collaboration
You'll directly lead:
- Installation Project Manager
- Dispatch Supervisor
You'll partner closely with:
- Warehouse Manager
- Assistant Warehouse Manager
- Receiving & Loading Supervisor
Together, you'll create a unified Operations Leadership Team focused on employee development, operational excellence, and customer satisfaction.
What You'll Do
As Delivery & Operations Manager, you'll:
- Lead the day-to-day execution of our Field Operations organization.
- Develop and coach managers, supervisors, and frontline leaders.
- Improve labor utilization, scheduling, and operational efficiency.
- Build scalable processes that support continued company growth.
- Oversee fleet operations and the company's Field Safety Program.
- Partner with Sales, Warehouse Operations, Purchasing, and Executive Leadership to ensure operational alignment.
- Analyze operational performance using key metrics and implement continuous improvement initiatives.
- Resolve complex operational and customer challenges with professionalism and urgency.
- Foster a culture of accountability, collaboration, and exceptional customer service.
What We're Looking For
The ideal candidate is a hands-on operational leader who enjoys building teams, solving problems, and helping people succeed.
Qualifications include:
- Five or more years of progressive operations leadership experience.
- Experience leading managers, supervisors, and large frontline teams.
- Background in delivery, logistics, transportation, distribution, warehouse, field service, or a related operational environment.
- Demonstrated success improving processes, developing employees, and driving operational performance.
- Strong communication, leadership, and organizational skills.
- Ability to balance strategic thinking with day-to-day operational execution.
- Exercises patience and disciplined decision-making by validating that an issue represents a meaningful pattern before advocating for changes to established processes, balancing continuous improvement with operational stability.
- Experience with routing, dispatch, fleet management, workforce planning, warehouse management, ERP, or related operational systems is strongly preferred.
- Bachelor's degree in Business, Operations Management, Supply Chain, Logistics, or a related field is preferred, but equivalent leadership experience will be considered.
Compensation & Benefits
We offer a competitive compensation package that recognizes leadership and results, including:
- Competitive salary of $95,000–$125,000, based on experience and qualifications.
- Performance-based incentive opportunities.
- Comprehensive benefits package.
- Paid time off and company holidays.
- 401(k) with company match.
- Health, dental, and vision insurance.
- Company-paid life insurance.
- Ongoing leadership development opportunities.
Join Our Team
If you're an experienced operational leader who enjoys developing people, improving systems, and delivering exceptional customer experiences, we invite you to apply.
Come help lead the next chapter of Big George's Home Appliance Mart.
Pay: $95,000.00 - $125,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
