Top 45 Senior process associate Jobs in Aguadilla Pr

Senior Process Associate
Infosys —Aguadilla, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
13d
Senior Process Associate-Customer Service
Infosys —Aguadilla, PR
- Full-time
- Spanish
- English
- Research
Quick Apply
Associate Talent Acquisition Manager
Integra LifeSciences —Añasco, PR
- $61,000 - $85,000 a year
- Email
- 6 years
- Mid-level
- Travel
- Disability insurance
- Health insurance
12d
Senior Technician, Drafting/Product Definition (Hybrid)
Pratt & Whitney —Aguadilla, PR
- Full-time
- High school
- English
- Mid-level
2d
Senior Oracle Fusion Architect
Jack Henry & Associates —United States
- Full-time
- Remote
- 6 years
- Oracle
- Research
Wealth Solutions Advisor
Empower —United States
- $70,000 - $92,500 a year
- Remote
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Paid holidays
Appeals Professional III (Licensed Clinician)
Tanaq Support Services LLC —United States
- Full-time
- Remote
- Nursing
- RN License
- Writing skills
10d
Senior NERC Compliance Analyst
Epitec —United States
- $50 an hour
- Contract
- Remote
- 5 years
- Analysis skills
- Continuous improvement
Quick Apply
5d
Dermatology Area Business Leader – Houston, TX/Baton Rouge, LA
Novartis —United States
- $145,600 - $327,600 a year
- Full-time
- Hospital
- Driver's License
- Bachelor's degree
- Health insurance
- 401(k) matching

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Senior Process Associate

Infosys -
Aguadilla, PR

Quick Apply

Job Details

13 days ago

Qualifications

Employee relationship building
High school diploma or GED
Stakeholder relationship building

Full Job Description

Job Description
This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibilities include direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to travel insurance products. Evenings, weekend, and holiday availability is required. This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.

Principal Duties and Responsibilities:

Answers incoming calls from queue in a professional and courteous manner
Assists internal and external customers via email
Service internal and external customers via customer chat channel
Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner
Transfers callers to the appropriate departments
Escalate calls to supervisor as warranted
Enter appropriate comments and notes within policy database
Proactively recommend and upsell appropriate products based upon customer needs or direction from supervisor
Takes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites
Foster a team environment by creating and maintaining a positive relationship with peers, customers and business partners
Consistently meet or exceed performance standards outlined in the Customer Service Department career path
Must be able to work Monday-Friday 8am-6pm

Basic Qualifications

High School Diploma or GED Equivalent
Minimum of 12 months of Customer Services or in a customer facing role

Preferred Qualifications

Fully bilingual (Spanish and English)
Prior experience working in a call center environment is a plus
Excellent verbal and written communication
High Level of interpersonal skills,including active listening and understanding
Work on tight deadlines and service levels
Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
Excellent computer skills including experience with Microsoft Office products
Ability to work independently at a quick pace and with a high degree of accuracy

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

Quick Apply

Refine Your Search

senior process associate jobs in aguadilla pr

Senior Process Associate

Senior Process Associate-Customer Service

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Senior Technician, Drafting/Product Definition (Hybrid)

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Senior NERC Compliance Analyst

Dermatology Area Business Leader – Houston, TX/Baton Rouge, LA

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