Come Join Our Fine Fettle Family!
About the Company:
Fine Fettle is a family owned, locally run multi-state cannabis company with operations across Connecticut, Georgia, and Massachusetts. As a leading cannabis retailer, our mission is to create comfort in cannabis while enabling customers and patients to realize cannabis’ full potential to improve their lives. We are dedicated to providing exemplary products and superior customer experiences. We believe that we can truly make a difference in the lives of our patients and customers by utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing. We help customers incorporate cannabis into their lives in ways that optimally fit their individual needs. To support this mission, we are seeking driven, dedicated, and collaborative individuals who are passionate about contributing to our continued growth within the dynamic cannabis industry.
About the Role:
At Fine Fettle, a Dispensary Agent's role is to assist in multiple facets of our retail and community outreach operations. The Dispensary Agent position is a rare opportunity to gain exposure to many different roles within the cannabis retail operation.
The ideal person for this role is enthusiastic, dependable, and excited at the prospect of learning about various aspects of a cannabis retail operation. Success in this role will require a high level of reliability, integrity, and the ability to receive and adapt in accordance with constructive feedback. Many of the sub-roles within the Dispensary Agent position will be customer facing and as such will require strong interpersonal and customer service skills.
The role is rotational in nature consisting of Dispensary Agent, Community Outreach, and Inventory.
The primary duty of the Dispensary Agent will be to act as a Sales Agent, stationing the register and checking out customers at the point of sale. In the Sales Agent role, the Dispensary Agent should have a keen understanding of what it means to provide excellent customer service and deliver an outstanding customer experience. The Dispensary Agent will also be rotated to our community outreach operations as needed, acting in a community customer-facing role to help educate our local communities on medical-cannabis and Georgia’s Medical Cannabis Program. Likewise the Dispensary Agent may be assigned to roles at the back-of-house including Inventory and Order Fulfillment, respectively scanning bags of product into our point of sale software systems and pulling data from our online menu to prep bags for product fulfillment.
Primary Responsibilities Include, but Are Not Limited To:
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Sales Agent: Responsible for executing the checkout process with customers at the point of sale station. The Sales Agent provides education and 5 star service to customers at the register and executes directives from the Retail Team Leads and General Manager
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Community Outreach: Responsible for setting up and running local marketing booths or seminars Fine Fettle or your General Manager will host in your community. The purpose of these are to educate the community on our products and Georgia’s Medical-cannabis Program.
- Inventory and Order Fulfillment: Responsible for preparing cannabis bags for product fulfillment, printing and attaching order slips to the bags that are appropriate for particular products, as well as conducting weekly inventory audits with managers.
Skills and Qualifications:
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High school diploma
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Retail experience is highly preferred
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Prior experience working in a fast paced, customer focused retail environment is advantageous
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Bilingual or proficiency in Spanish is beneficial
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Flexibility regarding work schedule
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Availability for evening and weekend shifts, including scheduled opening and closing shifts, is required.
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Knowledge about cannabis products, strains, and consumption methods is preferred
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Cannabis market experience is valuable but not required
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Ability to pass a Federal Background Check with no felony convictions
Critical Competencies:
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Strong interpersonal skills
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Strong sales abilities
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Customer service skills
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Attention to detail
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Coachable and adaptive to dynamic store needs
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Strong verbal communication skills
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Patient and understanding in dealing with customer service matters
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Ability to act quickly and effectively to resolve issues
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Reliable and trustworthy
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Ability to give and receive feedback
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Ability to work in fast-paced environments
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Transparency in work and candor in communication
Working Conditions and Physical Demands:
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Normal retail environment
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May be exposed to extreme temperatures
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Must be able to stand for long periods of time
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Must be able to lift 50 pounds without assistance
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Frequent bending and moving from sitting to standing and reverse
Benefits:
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Competitive pay with opportunities for growth, development, and advancement.
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Paid time off, including holidays and sick days.
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401(k) Retirement Savings Plan with Employer Matching Contributions.
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Generous Employee Discount.
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A collaborative and supportive work environment at a growing company.
Americans With Disabilities Statement:
Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR Department.
EEO Statement:
We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans’ status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.
