Top 24 Emergency technical/customer service representative Jobs in Aiken, Sc

Emergency Technical/Customer Service Representative
Helpware —Augusta, GA
- $16 an hour
- Extended hours
- Remote
- Computer literacy
- High school diploma or GED
- 1 year
Quick Apply
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
10d
Soluble plant lead, rotating shift
Starbucks —Augusta, GA
- $26.49 - $39.86 an hour
- Rotating shift
- Military
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
8d
ES&H Representative / Safety Professional
Edgewater Technical Associates —Aiken, SC
- Extended hours
- Construction site
- Senior level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
HVAC Service Technician
Hoffman & Hoffman Inc —Aiken, SC
- $26 - $48 an hour
- Overtime
- Background check
- Basic math
- Pass drug screening
Quick Apply
Recreation Events Manager
Augusta Richmond County —Augusta, GA
- $57,003 a year
- Marketing
- 5 years
- Basic math
VRV Service Technician
Hoffman & Hoffman Inc —Aiken, SC
- $25 - $33 an hour
- Overtime
- Background check
- Construction site
- Pass drug screening
- 401(k)
- Employee stock ownership plan
Quick Apply
Turbine Services Lead
The Nuclear Company —Augusta, GA
- $30 - $57 an hour
- Extended hours
- 5 years
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
8d
Fire Alarm & Security Technician
Summit Fire & Security —Augusta, GA
- $23 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Nuclear Safety Engineer
Edgewater Technical Associates —Aiken, SC
- 5 years
- Engineering
- Research
- Disability insurance
- Health insurance
Quick Apply
Inspector
Summit Fire & Security —Augusta, GA
- $24 - $32 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Maintenance Supervisor, Multifamily
Cushman & Wakefield —Augusta, GA
- $30.60 - $36.00 an hour
- Full-time
- Basic math
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Registered Nurse Surgery Center
Fresenius Medical Care —Augusta, GA
- Full-time
- Nursing
- Heavy lifting
- RN License
Outpatient Licensed Practical Nurse - LPN LVN
Fresenius Medical Care —Augusta, GA
- Full-time
- CPR Certification
- Nursing
- Heavy lifting
- Tuition reimbursement
Registered Nurse Per Diem
Fresenius Medical Care —Augusta, GA
- Part-time
- Nursing
- Heavy lifting
- RN License
Clinical Coordinator - Charge Registered Nurse - Dialysis
Fresenius Medical Care —Aiken, SC
- Full-time
- CPR Certification
- Nursing
- RN License
Regional Technical Service Representative - Northeast Region
New Way Trucks —United States
- Schematics
- Dealership
- 5 years
Quick Apply

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Emergency Technical/Customer Service Representative

Helpware -
Augusta, GA

Quick Apply

Job Details

Contract
$16 an hour

Qualifications

Computer operation
Customer communication
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Who We Are Looking For

When disasters strike, every moment matters.

We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based Disaster Response Program. You will be the first point of contact for individuals needing urgent assistance during natural or man-made emergencies, severe weather events, and recovery efforts.

This role blends compassionate customer service with basic technical troubleshooting. You will handle inbound calls, navigate systems, document interactions, and guide individuals to the support and information they need.

We're looking for calm, clear communicators who stay composed under pressure and are driven by a genuine desire to help others in critical situations.

What You'll Do

Serve as the first point of contact for customers seeking support related to disaster response and recovery services.

Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism.

Assist customers with navigating online platforms, applications, and support systems.

Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs.

Manage help desk software and ticketing systems.

Accurately document customer interactions, resolutions, and follow-up actions.

Research customer inquiries using internal resources and documentation.

Provide information regarding programs, services, and available support options.

Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate.

Stay current on operational updates, process changes, and disaster response procedures.

Support increased service demands during disaster activations and emergency response periods.

May be placed on an on-call schedule during active disaster events and emergency response periods.

Must be able to respond promptly when operational support is needed.

What We're Looking For

Education & Experience

High School Diploma or equivalent required

Additional education or training in a technical or related field is an advantage

Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles

Prior experience handling inbound customer calls is preferred

Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage

Strong proficiency in web-based applications and standard computer systems is required

Soft Skills (Critical for Response Operations)

Strong commitment to service during urgent and high-impact situations

High level of empathy, patience, and active listening, especially during distressing interactions

Ability to remain calm, focused, and professional in fast-moving and high-stress environments

Strong critical thinking and rapid problem-solving skills under pressure

Highly organized with the ability to prioritize tasks in shifting and time-sensitive conditions

Excellent verbal and written communication skills

Adaptable, resilient, and able to perform effectively in evolving operational demands

Hard Skills

Strong basic computer navigation and troubleshooting ability

Experience using CRM systems, ticketing platforms, or customer support tools

Ability to efficiently manage multiple systems during active response periods

Capable of explaining technical or procedural information clearly to non-technical users

Familiarity with knowledge base articles, emergency procedures, FAQs, and support documentation

Work Setup & Expectations

May require availability during evenings, weekends, holidays, and extended hours during disaster activations.

Must have a reliable internet connection and suitable remote workspace.

Bring-Your-Own-Device (BYOD) setup applies; personal devices may be used during deployments and activations.

Must be willing to work U.S. East Coast schedules.

Must be available for on-call disaster response support.

Flexibility, reliability, and responsiveness are required due to the nature of emergency work.

Where This Role Is Based

Applicants must reside in one of the following approved hiring areas:

Atlanta or Augusta, Georgia

Raleigh or Greensboro, North Carolina

Nashville, Tennessee

Applications from individuals residing outside these locations or outside the United States will not be considered for this opportunity. These restrictions apply to this opportunity only. You may qualify for other Helpware openings.

Additional Opportunities for Employment

Because this role is activation-based, candidates with other jobs may still be considered. This opportunity may be a good fit for those seeking additional income, as long as they can complete required training and remain available during disaster response activations and peak operational periods.

Why Join This Program?

Make a meaningful impact by supporting individuals and communities during critical times. This role is ideal for professionals who enjoy helping others, thrive in dynamic environments, and want to develop skills in customer support, crisis communication, and technical troubleshooting while contributing to a mission-driven team.

Quick Apply

Refine Your Search

emergency technical/customer service representative jobs in aiken, sc

Emergency Technical/Customer Service Representative

FSA - Desktop Support I

Soluble plant lead, rotating shift

ES&H Representative / Safety Professional

HVAC Service Technician

Recreation Events Manager

VRV Service Technician

Turbine Services Lead

Fire Alarm & Security Technician

Nuclear Safety Engineer

Inspector

Maintenance Supervisor, Multifamily

Registered Nurse Surgery Center

Outpatient Licensed Practical Nurse - LPN LVN

Registered Nurse Per Diem

Clinical Coordinator - Charge Registered Nurse - Dialysis

Regional Technical Service Representative - Northeast Region

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