The Security Operations Center (SOC) Operator supports 24/7 security operations by monitoring, assessing, and responding to incidents across physical and technical security systems. This role serves as a first line of response for alarms, communications, and security events, helping protect personnel, facilities, and sensitive information in accordance with established procedures and contractual requirements.
Responsibilities
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Monitor and operate security systems, including access control, CCTV, intrusion detection, alarms, radios, and telephony systems.
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Receive, assess, document, and respond to security incidents in real time.
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Dispatch security personnel and coordinate emergency response when required.
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Maintain accurate incident logs, reports, and shift documentation.
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Perform badge verification, visitor access coordination, and credential checks as applicable.
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Communicate effectively with government personnel, first responders, and internal stakeholders.
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Escalate incidents in accordance with standard operating procedures, post orders, and contractual requirements.
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Maintain situational awareness across multiple facilities and systems simultaneously.
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Support continuity of operations during emergencies or elevated threat conditions.
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Adhere to all security, safety, and compliance requirements.
Qualifications
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Active Top Secret (TS) clearance with Polygraph required.
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U.S. Citizenship required; must provide a valid U.S. Passport Book or Passport Card.
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High school diploma or equivalent required.
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1–3 years of experience in a Security Operations Center, Command Center, Dispatch, Watch Officer, or similar monitoring environment preferred.
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Ability to work rotating shifts, including nights, weekends, and holidays.
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Proficiency with computers and security monitoring software.
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Strong verbal and written communication skills.
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Ability to remain calm and effective in high-stress situations.
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Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications
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Prior experience supporting DoD, IC, or federal security operations.
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Experience with Lenel, CCure, Genetec, Honeywell, or similar security systems.
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Experience with incident reporting databases.
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Military, law enforcement, or federal security background preferred.
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Familiarity with post orders and government security protocols.
Physical & Environmental Requirements
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Sedentary position with prolonged periods of monitoring screens.
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Ability to sit for extended periods and operate multiple systems.
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Work is performed in a secure indoor operations center environment.
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May require limited movement within secured facilities.
Company Overview:
At CenCore Group, we elevate security solutions beyond the industry standard to our exclusive CenCore standard. As a top-tier provider in the rapidly evolving intelligence community, CenCore Group is at the forefront of designing, building, securing, and maintaining AI ecosystems where big technology meets national security. With a track record of proven performance in the NatSec space, we have become the trusted source for insight, analysis, and the implementation of both physical and digital security solutions. Our company is experiencing massive growth, driven by our strong leadership and exceptional work culture. We are currently seeking a reliable, cleared professional to join our dedicated team as an Access Control Specialist.
Cencore Group is an equal opportunity employer and values diversity in its workforce. We offer a competitive salary, benefits package, and opportunities for professional growth. If you possess the necessary qualifications, we encourage you to apply for the position of Security Solutions Manager with our esteemed organization.
