What we need:
We are seeking energetic, passionate people who enjoy the outdoors and want to play a key role for the position of Infrastructure Specialist 2 within the Office of Information Technology, headquartered in Portage County. The address is 993 Goodyear Park Blvd. Mogadore, OH.
What you will do…
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Installs, configures, upgrades, administers & maintains software independently
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Designs, installs, troubleshoots, and maintains physical networking infrastructure
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Diagnoses, analyzes & resolves issues for customer(s) across assigned multiple technology domains
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Supports customers over the phone, remote desktop connection & in person
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Interfaces with other platforms from hardware &/or software perspective
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Travels to field offices
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The Primary Technology for this position is Endpoint Customer Support
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Starting hourly pay of $38.01/hr with multiple pay increases over your first 7.5 years of service, with an end salary of $55.80/hr.
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There may also be cost of living adjustments (COLA) applied. Longevity pay supplements begin after five (5) years of state service. For more details, refer to the OCSEA pay range schedule & longevity rates OCSEA Employees | Department of Administrative Services.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting
(Endpoint Customer Support).
- Or completion of associate core program in computer science or information systems AND 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting (Endpoint Customer Support).
- Or completion of undergraduate core program in computer science or information systems AND 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting (Endpoint Customer Support).
- Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question (Endpoint Customer Support).
Job Skills: Information Technology,
Technical Skills: Computer Literacy,
Professional Skills: Critical Thinking, Problem Solving, Customer Focus,
Primary Technology: Endpoint Customer Support (Hands-on administration, diagnosis and repair of personal computers, handheld devices, software, and related peripherals, and the resolution of customer questions or problems).
APPLICATION REQUIREMENTS: Please ensure your online application clearly indicates how you meet minimum qualifications (MQs). Transcripts are required for all coursework, degrees or educational accomplishments claimed on the application. Applicants must submit a transcript (can be unofficial until point of selection) by the posting deadline (attach in the Additional Attachments section of the application submission Step 6). Should you have issues attaching, please email to: [email protected]. “See resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be supported by the work experience/education sections of the application. Applications that fail to demonstrate how they meet minimum qualifications will not be considered.
To request a reasonable accommodation due to a disability please contact Mohammad Yakubu, EEO Regional/Program Administrator at 614-265-6992 or [email protected].
Effective July 1, 2015 applicants must apply online for positions at all state agencies except the Department of Developmental Disabilities (DODD).
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
STATUS OF POSTED POSITIONS: Applicants can view the status of this position by logging into their user profile on the Ohio Hiring Management System [OHMS] Home page at the following link careers.ohio.gov and selecting "My Profile".
NOTES: Bargaining unit applicants will be given consideration for applicable positions, pursuant to collective bargaining agreement. Selection devices, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position. If you are applying for the same classification within a six-month period, your previous score from the selection instrument (interview, proficiency test and/or assessment) may be carried forward for consideration.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
