Top 13 Alarm monitoring supervisor i Jobs in Akron, Oh

Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Alarm Monitoring Supervisor I
Securitas Technology Corporation —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Quick Apply
Remote Support Professional
The Blick Center —Akron, OH
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Microsoft Outlook
- Writing skills
Quick Apply
Patient Care Technician
Fresenius Medical Care —Akron, OH
- Full-time
- Inventory control
- Heavy lifting
- Laboratory experience
- Paid training
- Health insurance
Supply Chain Operations Associate
Ryder System —Parma, OH
- $48,000 - $50,000 a year
- Urgently hiring
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Patient Care Technician Preceptor - PCT CCHT Dialysis
Fresenius Medical Care —Akron, OH
- Full-time
- Inventory control
- Heavy lifting
- Customer service
5d
Canton- Loss Prevention and Security Specialist
Goodwill Industries of Gr. Cleveland & East Central Ohio —Canton, OH
- $17 - $19 an hour
- Full-time
- Background check
- CPR Certification
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Technician
Blossom Care Center —Cuyahoga Falls, OH
- Extended hours
- Mid-level
- High school diploma or GED
- Construction experience
Quick Apply
Ohio-Licensed Boiler Operator
Canton Drop Forge, Inc. —Canton, OH
- $42 an hour
- Overtime
- Microsoft Excel
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
Monitoring Supervisor (Sonitrol) will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm…
$18 - $20 an hour
Alarm Monitoring Supervisor I
Securitas Technology Corporation —Uniontown, OH
Monitoring Supervisor (Sonitrol) will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm…
$18 - $20 an hour
Quick Apply

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Communications Center Operators
Genric Security —Marysville, OH
*Guard Time Tracking* Log guard hours in a spreadsheet as a backup for payroll—making sure each entry includes correct guard name, site, and date.
$20 an hour
Quick Apply
Utility Plant Operator II
ENGIE —Columbus, OH
Must possess a valid U.S. driver’s license; will drive company vehicle. ENGIE complies with all federal, state, and local minimum wage laws.
$27.40 - $42.02 an hour

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Alarm Monitoring Supervisor I

Securitas Technology -
Uniontown, OH

Apply Now

Job Details

Full-time
$18 - $20 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Resource allocation
Staff supervision
Serving clients
Team supervision
Coaching
High school diploma or GED
Team development
Professional development support
Staff policy implementation
Team training
Mentoring
Security system monitoring (security system operation)
Productivity software
Workforce management
Technical Proficiency

Full Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

2nd Shift There are shift differentials for 2nd shift. During the week a 5% differential is added and on the weekend day a 30% shift differential is added. Monitoring Supervisor (Sonitrol) will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm activations, inbound calls, and resolving issues or complaints. The Monitoring Supervisor is responsible for the management of the daily shift activities of a 24/7/365 team. The Monitoring Supervisor is expected to operate in accordance with Securitas Technology core values by supporting and enforcing company policies, managing staffing levels, supporting employee retention through engagement and training/development. This position will work closely with the Monitoring Mangers to maintain service levels to meet company and customer service goals and objectives.

Supervisory Responsibilities:

Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments based on current activity and staffing levels.
Manage employee breaks throughout the shift.
Resolves and/or escalate customer complaints (Quality Concern Reports). Determines validity of complaint via due diligence in fact finding. Initiates appropriate follow-up to ensure resolution of customer issue.
Provides coaching and addresses performance and behavioral concerns to all monitoring specialists.

Duties & Responsibilities:

Serves as general liaison for employee, customers and visitors; answers questions, provides information, directs problems to appropriate party.
Applies procedural knowledge and works with in company policy to improve individual employee performance via monthly one-on-one meetings.
Ensures that monitoring specialists are informed about policy/procedural changes via written and verbal correspondence, bulletins, and written pass-down memos requiring individual employee sign-off.
Always applies discretion in dissemination of confidential and sensitive information in nature.
Provides hands on assistance with aging phone calls and alarms in the various monitoring queues as needed.
Assists, as needed, with interviewing candidates for open positions.
Effectively communicates company goals, expectations; as well as customer directives so every employee understands his/her role.
Attend meetings, events and special events as needed.
Encourages professionalism, open communication, employee engagement and retention.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of monitoring operations procedures.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor monitoring specialists.
Ability to interact and work with employees from various backgrounds and experience levels.
Ability to exercise sound judgment and problem solving and decision-making skills.
Ability to communicate, support, and enforce all department policies.
Proficient in Microsoft Office Suite or related software.
Proficient in operating and navigating in Mastermind and/or SONIP platform
Intermediate to high proficiency in ability to perform procedures for various customer queues including but not limited to SME, National Accounts, Sonitrol, etc.
Ability to exercise independent judgment based on experience to vary from standard operating procedures.
Ability to coach, mentor and train monitoring specialists.
Ability to prioritize and align resources in response to varying shift activities that impact service levels.

Physical Demands/Work environment:

Prolonged periods sitting at a desk and working on computer
Professional Office Environment/Monitoring Station
Variations of Temperature

Education and Experience:

High School Diploma or GED/equivalent required.
2+ years’ experience in call center environment preferred
1+ year supervisory experience preferred
Department of Defense secret clearance preferred
Must be flexible with work schedule to support the needs of a 24/7/365 monitoring center.

Securitas offers comprehensive benefits including:

Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Apply Now

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alarm monitoring supervisor i jobs in akron, oh

Alarm Monitoring Supervisor I

Alarm Monitoring Supervisor I

Remote Support Professional

Patient Care Technician

Supply Chain Operations Associate

Patient Care Technician Preceptor - PCT CCHT Dialysis

Canton- Loss Prevention and Security Specialist

Maintenance Technician

Ohio-Licensed Boiler Operator

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