Top 43 Client ecosystem lead Jobs in Akron, Oh

GRC-LMS Customer Success Specialist II
K2-GRC —Hudson, OH
- From $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
- Health savings account
- Health insurance
Quick Apply
Director of Technology
Environmental Design Group —Akron, OH
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Office
- Paid holidays
- Health insurance
Quick Apply
Senior Client Service Manager - Commerical Lines
Gallagher —Richfield, OH
- $69,500 - $116,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Senior Client Service Associate - Commercial Lines
Gallagher —Green, OH
- $44,000 - $66,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- Paid parental leave
- Health savings account
Installation Technician I
Securitas Technology Corporation —Akron, OH
- $33 - $45 an hour
- Full-time
- High school diploma or GED
- Driver's License
- IT
- Paid training
- Disability insurance
Quick Apply
8d
Program Manager, National Accounts
Securitas Technology Corporation —Uniontown, OH
- $74,000 - $102,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Wetlands Ecologist
Atlas —Brecksville, OH
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Paid parental leave
- AD&D insurance
Quick Apply
Head of Data & Analytics
AVI Foodsystems —Akron, OH
- Full-time
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
CMMC Assessor (Independent Contractor and Full Time Opportunities)
Smithers Quality Assessments —Fairlawn, OH
- Part-time
- Hybrid work
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
11d
Client Service Manager - Commercial Lines
Gallagher —Richfield, OH
- $56,500 - $94,500 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Premier Client Banker - PNC Wealth Management
PNC Financial Services Group —Akron, OH
- $63,750 - $106,250 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
8d
Senior Client Service Associate - Surety Commercial Lines
Gallagher —Richfield, OH
- $44,000 - $66,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- Paid parental leave
- Health savings account
Senior Business Development Manager Ericsson Mobile Financial Services
Ericsson —Akron, OH
- $149,600 - $202,650 a year
- 8 hour shift
- Hybrid work
- Up to 50% travel
- Office
- 8 years
- Paid parental leave
- AD&D insurance
Email Automation and Lifecycle Strategist
The Davey Tree Expert Company —Kent, OH
- Full-time
- Marketing
- Bachelor's degree
- Travel
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Environmental Planning & Restoration Manager
OHM Advisors —Akron, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply
Client Service Manager I - Surety
Gallagher —Richfield, OH
- $47,000 - $70,500 a year
- Mid-level
- High school diploma or GED
- Bachelor's degree
8d
Marketing Operations Manager
MAI WEALTH MANAGEMENT, INC. —Independence, OH
- $75,000 - $124,000 a year
- Full-time
- Marketing
- SQL
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
LOB Consumer Credit Risk Advisor - Data, Modeling & Analytics
PNC Financial Services Group —Brecksville, OH
- $70,000 - $156,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
Account Executive Regional Financial Sales
Securitas Technology Corporation —Uniontown, OH
- $65,000 - $80,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply
Business Analyst, Global Performance Excellence
Securitas Technology Corporation —Uniontown, OH
- Full-time
- 5 years
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply

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GRC-LMS Customer Success Specialist II

K2-GRC -
Hudson, OH

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Account development
Bachelor's degree
Client services
Customer relationship management
Account management

Full Job Description

About K2 GRC

K2 GRC helps organizations manage governance, risk, and compliance through practical software solutions, structured implementation, and ongoing customer partnership. We are looking for a Customer Success Specialist II who can help clients successfully adopt the K2 GRC platform, achieve measurable business outcomes, and build long-term value from their investment.

Position Overview

The Customer Success Specialist II is a key customer-facing role responsible for onboarding, relationship management, product adoption, renewals, retention, and account growth.

This is a post-sale role focused on helping customers succeed after they purchase the K2 GRC platform. The ideal candidate will serve as a trusted advisor to customers, helping them implement the platform, understand best practices, increase adoption, and achieve their business and compliance goals.

This role is more than customer support. The Customer Success Specialist II will proactively manage customer relationships, monitor account health, identify churn risks, coordinate renewals, and uncover expansion opportunities within existing accounts.

Key Responsibilities

Customer Relationship Management

The Customer Success Specialist II will serve as the primary point of contact for assigned customer accounts and build long-term relationships with executive buyers, operational users, and administrative contacts. This role requires regular customer communication, proactive account management, renewal tracking, and early identification of churn risks.

Onboarding and Product Adoption

This role will lead new customers through onboarding and implementation, helping define goals, timelines, responsibilities, and success criteria. The Customer Success Specialist II will train customers on platform functionality, monitor usage and engagement, identify adoption gaps, and help customers connect K2 GRC capabilities to measurable operational, compliance, and business outcomes.

Retention and Expansion

The Customer Success Specialist II will support customer retention by coordinating renewals and conducting value assessments with key stakeholders. This role will also identify appropriate upsell and cross-sell opportunities based on customer needs, additional departments, new use cases, or related organizations within the customer’s ecosystem.

Cross-Functional Collaboration

The Customer Success Specialist II will work closely with sales, marketing, customer support, product, engineering, and leadership to deliver a consistent customer experience. This person will also act as the voice of the customer by sharing feedback, feature requests, and customer pain points with internal teams.

Problem Solving and Escalation

The Customer Success Specialist II will take ownership of customer escalations, diagnose issues, coordinate with technical support or product teams, and communicate clearly with the customer through resolution. This role requires urgency, accountability, and the ability to turn difficult customer situations into positive experiences.

Qualifications

· 3 to 5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role within a SaaS or technology company.

· 2+ years of experience managing strategic customer accounts, preferably in the $20K to $100K ARR range.

· Experience supporting customer renewals, retention, onboarding, adoption, or account expansion.

· Ability to interpret customer KPIs, usage trends, and engagement data to identify at-risk accounts or dissatisfied users.

· Strong presentation, communication, and relationship management skills.

· Excellent active listening skills and the ability to navigate customer concerns or conflict professionally.

· Proven ability to lead customer onboarding or implementation processes.

· Experience in governance, risk, compliance, cybersecurity, healthcare compliance, or related operational software is strongly preferred.

· Comfortable working cross-functionally with sales, product, engineering, support, and leadership teams.

Education and Certifications

· Bachelor’s degree in Business or a related field preferred.

· Equivalent professional experience will also be considered.

· PMP, CCMP, Lean Six Sigma Yellow Belt, or similar process/project certification is a plus.

Ideal Candidate

The ideal candidate enjoys working directly with customers, building relationships, solving problems, and helping organizations get real value from software.

You are organized, proactive, and comfortable managing multiple accounts at the same time. You can balance customer advocacy with business goals, explain software clearly, build trust with stakeholders, and take ownership when a customer needs help.

Why Join K2 GRC

This is an opportunity to join a growing GRC software business in a customer-facing role with direct influence on customer satisfaction, retention, and growth. You will help shape how customers adopt the platform, how success is measured, and how the customer journey improves over time.

How to Apply

Qualified candidates should submit a resume and a brief summary of relevant experience in customer success, SaaS, compliance, cybersecurity, account management, or client services.

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client ecosystem lead jobs in akron, oh

GRC-LMS Customer Success Specialist II

Director of Technology

Senior Client Service Manager - Commerical Lines

Senior Client Service Associate - Commercial Lines

Installation Technician I

Program Manager, National Accounts

Wetlands Ecologist

Head of Data & Analytics

CMMC Assessor (Independent Contractor and Full Time Opportunities)

Client Service Manager - Commercial Lines

Premier Client Banker - PNC Wealth Management

Senior Client Service Associate - Surety Commercial Lines

Senior Business Development Manager Ericsson Mobile Financial Services

Email Automation and Lifecycle Strategist

Environmental Planning & Restoration Manager

Client Service Manager I - Surety

Marketing Operations Manager

LOB Consumer Credit Risk Advisor - Data, Modeling & Analytics

Account Executive Regional Financial Sales

Business Analyst, Global Performance Excellence

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