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Director, Customer Success (Akron, OH)

Hippocratic AI -
Akron, OH

Apply Now

Job Details

Full-time

Qualifications

Managing customer accounts
Customer communication
Startup experience
Managing clients in a customer support role
Team development
Mentoring
Leading team collaboration initiatives
Change management support (employee development activity)
Cross-functional team management
Healthcare IT
Cross-functional communication
Senior leadership

Full Job Description

About Us

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Why Join Our Team

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

About the Role

Hippocratic AI is seeking a Director of Customer Success to lead a pod of enterprise health system accounts and a high-performing team of Customer Success Executives. In this role, you will combine senior client ownership with hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery.

You’ll be a player-coach: directly managing enterprise client relationships while mentoring and developing a team to deliver scalable, repeatable success across your book of business. You execute against established playbooks and processes, and contribute to refining them over time.This role is ideal for a healthcare-savvy leader who thrives in startup environments and knows how to translate early product-market fit into durable enterprise value.

What You’ll Do

Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
Serve as the point of contact for your assigned health system accounts, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
Guide change management strategies and influence adoption across complex health system environments
Execute best practices for onboarding, training, and workflow integration within your teams
Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

Location & Travel

This is an onsite role based in Northeast, OH, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.

What You Bring

Must-Have:

8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
Experience leading cross-functional initiatives in a startup or high-growth technology environment
Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership at the health systems (CNO, CMO, COO)
Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation

Nice-to-Have:

Experience with AI, digital health, or clinical decision support tools
Background in consulting, health tech, or clinical operations transformation
Prior exposure to regulatory, compliance, or data governance considerations in healthcare

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

Apply Now

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