Top 137 Contact center Jobs in Akron, Oh

Call Center Customer Service
LeafHome —Hudson, OH
- $17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid parental leave
- Health insurance
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Call Center Representative - Collections
Weltman, Weinberg & Reis Co., LPA —Independence, OH
- $20.33 - $24.78 an hour
- No weekends
- Background check
- Spanish
- Computer literacy
- Free parking
- Paid holidays
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Customer Service Representative / Call Center Representative (Job #33357)
InnoSource —Kent, OH
- $15 an hour
- Full-time
- Hybrid work
- Background check
- Windows
- Microsoft Office
- Paid training
- Health insurance
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Medical Call Center Agent
Optum —Cuyahoga Falls, OH
- $16 - $29 an hour
- 8 hour shift
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Paid training
Patient Registration, Call Center Rep
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Customer Service Representative | Technical Support
Spectrum —North Canton, OH
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
Patient Registration, Telephone Operator Liaison
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Guest Services Operator, PRN, 7am - 3pm
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Microsoft Excel
- High school diploma or GED
- 1 year
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Patient Access/Central Scheduling (Full-Time)
Crystal Clinic Orthopaedic Center —Akron, OH
- $17 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Disability insurance
- Health insurance
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Referral & Appointment Coordinator - Clinical Access Center
Summa Health —Akron, OH
- $19.23 - $23.08 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- AD&D insurance
- Disability insurance
Service Center Representative
Sedgwick —Seven Hills, OH
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- High school diploma or GED
- Health savings account
- Disability insurance
Patient Access Specialist/Central Scheduling
Crystal Clinic Orthopaedic Center —Akron, OH
- $17 - $23 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
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6d
Guest Services Operator, PRN, 3pm - 11pm
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Microsoft Excel
- Hospital
- High school diploma or GED
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Full Time Call Center Representative - work hybrid
TRANZACT —Kent, OH
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
Guest Services Operator, PRN, 11pm - 7am
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Microsoft Excel
- Hospital
- High school diploma or GED
Quick Apply
Client Account Representative - Hudson
Veteran Staffing Network —Twinsburg, OH
- From $21 an hour
- Temporary
- Hybrid work
- Background check
- Military
- Computer literacy
Quick Apply
5d
Nutrition Assistant - Call Center
Cleveland Clinic —Akron, OH
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
14d
Director, Contact Center Operations
Medical Service Company —Cleveland, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Call Center Rep - Event
LeafHome —Hudson, OH
- $15 - $17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply

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Call Center Customer Service

LeafHome -
Hudson, OH

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Job Details

Full-time
$17 an hour

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Gym membership
Opportunities for advancement
Retirement plan

Qualifications

Customer relationship building
Email customer support
Phone communication
Client inquiry handling
Administrative experience
High school diploma or GED
Internal employee customer service
Customer service through social media
Typing
Email support
Office experience
Client interaction via phone calls

Full Job Description

About Leaf Home
At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

We Win – Being driven every day to win is who we are
People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
Support – Inclusion, sustainability, and reliability surround everything we do
Personal Growth – Dedicated to providing resources and encouragement for employee growth
Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary:

This position handles customer inbound and outbound calls, primarily with client’s post-sale, but also general company questions for internal and external customers. This individual will also schedule customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Duties and Responsibilities:

Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
Schedule service customers with local technicians, as needed.
Review completed service tickets for quality assurance in region.
Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in your region.
Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient.
Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

High School Diploma or equivalent.
At least (1) year of Customer Service Experience
At least (1) year previous office or administrative experience
Computer and keyboard proficient, job duties performed are essentially paperless
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

Ability to type at least 50 words per minute (wpm)
Highly organized, with strong time management skills and the ability to be resourceful when necessary

Travel Requirements:

No travel required.

Overtime/Additional Hours Requirements:

No overtime required.

Physical Requirements

Normal Office Environment
Indoor work in a climate-controlled environment.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company?

Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

Innovating, Always – Providing cutting-edge solutions for employees and customers
Partnering with Our Customers – Building trusted relationships at the core of everything we do
Empowering Employees – Creating opportunities for growth and success in a supportive environment
Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

Industry-leading compensation package
Competitive medical, dental, and vision benefits after 60 days
Retirement savings plan with company match
Paid parental leave and generous paid time off programs
On-campus fitness programs and meal delivery services
Comprehensive health, wellbeing, financial wellness, and childcare benefits
Opportunities for growth and advancement

Additional Perks

Employee assistance program with 24/7 legal, financial, and counseling support
Employee discount marketplace with thousands of savings options
Flexible Gym membership
Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:

Remodeling 550 list placements
Qualified Remodeler Top 500 rankings
Smart Culture Awards for employee-focused culture
Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

Quick Apply

Refine Your Search

contact center jobs in akron, oh

Call Center Customer Service

Call Center Representative - Collections

Customer Service Representative / Call Center Representative (Job #33357)

Medical Call Center Agent

Patient Registration, Call Center Rep

Customer Service Representative | Technical Support

Patient Registration, Telephone Operator Liaison

Guest Services Operator, PRN, 7am - 3pm

Patient Access/Central Scheduling (Full-Time)

Referral & Appointment Coordinator - Clinical Access Center

Service Center Representative

Patient Access Specialist/Central Scheduling

Guest Services Operator, PRN, 3pm - 11pm

Full Time Call Center Representative - work hybrid

Guest Services Operator, PRN, 11pm - 7am

Client Account Representative - Hudson

Nutrition Assistant - Call Center

Director, Contact Center Operations

Alarm Monitoring Supervisor I

Call Center Rep - Event

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