Top 5 Contact center supervisor Jobs in Akron, Oh

Contact Center Supervisor
Ohio Peterbilt —Broadview Heights, OH
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
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3d
Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Alarm Monitoring Supervisor I
Securitas Technology Corporation —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
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Contact Center Platform Manager (Omnichannel)
FIREFIGHTERS FIRST CREDIT UNION —United States
- $112,361 - $124,845 a year
- Urgently hiring
- Remote
- Bachelor's degree
- Senior level
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7d

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Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
Monitoring Supervisor (Sonitrol) will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm…
$18 - $20 an hour
Registered Nurse (RN) - Progressive Care Unit (PCU) 6W - St. Elizabeth Boardman Hospital
Mercy Health —Boardman, OH
Current RN license in state they are working or covered by compact (required). Hear alarms/telephone/audio recorder. Part time nights / 7:00 PM to 7:30 AM.
7d

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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
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Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour

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Contact Center Supervisor

Ohio Peterbilt -
Broadview Heights, OH

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Job Details

Full-time
3 days ago

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Team development
Team training
Cross-functional communication

Full Job Description

Description

We are seeking a skilled supervisor to join our nationally recognized team at our Cleveland, OH, location. At Ohio Peterbilt, a division of Ohio Machinery Co., we're not just about trucks; we're about building futures. As part of our commitment to excellence, we invest in our employees through comprehensive training and development programs, ensuring they have the skills to excel in their roles. We also offer competitive benefits that support both your professional and personal growth. Grow your career–apply today!

Summary:
The Contact Center Supervisor is responsible for leading the Contact Center team and supporting consistent, efficient service across all branches and counter personnel. This role serves as the subject matter expert for the Contact Center platform, manages workflow and reporting, supports platform changes, and provides training and development to ensure team members deliver accurate, professional, and timely support.

Essential Functions and Responsibilities:

Supervise all Contact Center team members, who will report directly to the Contact Center Supervisor.
Serve as the subject matter expert for the Contact Center platform.
Manage and distribute open parts requests for all branches and counter personnel.
Generate accurate, effective, and consistent reporting for operational visibility and performance tracking.
Implement changes and process improvements related to the Contact Center platform.
Perform the duties of Parts Counter personnel as needed to support business operations.
Create monthly commission reports and scorecards for the Contact Center team
Conduct regular meetings with direct reports and the counter team to review priorities, performance, and opportunities for improvement.
Lead training and development for counter personnel, including Contact Center platform use, order processing, parts lookup, and phone etiquette.

Minimum Skills and Qualifications:

High school diploma or equivalent; college degree preferred.
Previous experience in a contact center, customer service, parts, or counter operations environment preferred.
Demonstrated ability to lead, coach, and develop team members.
Strong understanding of parts request workflows, parts lookup, order processing, and customer service expectations.
Comfortable learning and supporting technology platforms, reporting tools, and operational systems.
Ability to organize work, prioritize requests, and manage multiple responsibilities in a fast-paced environment.
Strong communication skills with the ability to work effectively with branch teams, counter personnel, and leadership.

Physical Requirements:
Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling. Standing/Sitting Up and down stairs, standing, sitting and climbing into machines. Dexterity Normal. Repetitive Motions Frequent movement requiring hands, wrists and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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contact center supervisor jobs in akron, oh

Contact Center Supervisor

Alarm Monitoring Supervisor I

Alarm Monitoring Supervisor I

Contact Center Platform Manager (Omnichannel)

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