Top 78 Customer programs & solutions analyst Jobs in Akron, Oh

Business Analyst - Customer Policy & Solutions - Akron FirstEnergy Headquarters
FirstEnergy Corp —Akron, OH
- Full-time
- Spanish
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
12d
Business Analyst, Global Performance Excellence
Securitas Technology —Uniontown, OH
- Full-time
- 5 years
- Office
- Finance
- Paid holidays
- Disability insurance
Associate QA Analyst
OLR —Solon, OH
- Full-time
- Office
- Analysis skills
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Customer Programs & Solutions Analyst
FirstEnergy Corp —Akron, OH
- $107,100 - $151,200 a year
- Full-time
- Microsoft Excel
- Engineering
- Finance
- Health insurance
- Dental insurance
QA Analyst
OLR —Solon, OH
- Full-time
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Data Analyst
FirstEnergy Corp —Akron, OH
- $79,475 - $167,760 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Advanced/Senior/Staff Business Analyst, FE Utilities Performance
FirstEnergy Corp —Akron, OH
- Full-time
- Engineering
- Mid-level
- SQL
- Health insurance
- Dental insurance
Senior Data Analyst
FirstEnergy Corp —Akron, OH
- $111,350 - $188,640 a year
- Full-time
- Computer Science
- Office
- Organizational skills
- Health insurance
- Dental insurance
ezICHRA Customer Success Manager
Oswald Companies —Richfield, OH
- Full-time
- HIPAA
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Financial Analyst I
Welty Energy & Infrastructure, LLC —Fairlawn, OH
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Logistics Analyst
Shin-Etsu Silicones of America —Akron, OH
- 5 years
- ERP systems
- Mid-level
Quick Apply
2d
Senior Product Analyst -Hybrid/Remote
National Interstate —Richfield, OH
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Analysis skills
- Commuter assistance
- Employee stock purchase plan
Financial Analyst II, Energy
Welty Shared Services LLC —Fairlawn, OH
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
6d
Systems Application Analyst II - ClinDoc
Summa Health —Akron, OH
- $37.40 - $56.11 an hour
- Full-time
- 5 years
- Mid-level
- Analysis skills
- AD&D insurance
- Disability insurance
Systems Application Analyst II - ClinDoc / Orders Hybrid
Summa Health —Akron, OH
- $37.40 - $56.11 an hour
- Full-time
- Customer service
- 5 years
- Mid-level
- AD&D insurance
- Disability insurance
Business Analyst, Global Performance Excellence
Securitas Technology Corporation —Uniontown, OH
- Full-time
- 5 years
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Senior Product Analyst -Hybrid/Remote
National Interstate Insurance Company —Richfield, OH
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Analysis skills
- Commuter assistance
- Employee stock purchase plan
Quick Apply
Loan Support Analyst - Retail Bank Operations
PNC Financial Services Group —Brecksville, OH
- $37,500 - $62,500 a year
- 8 hour shift
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
Sales Compensation Analyst
The Timken Company —North Canton, OH
- Microsoft Excel
- Finance
- Master's degree
- Opportunities for advancement
Technical Business Analyst (Remote)
Signet Jewelers —Akron, OH
- $100,000 - $125,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance

I want to receive the latest job alert for customer programs & solutions analyst in akron, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer programs & solutions analyst jobs near akron, oh

Logistics Analyst jobs in Akron, OH

Financial Analyst jobs in Fairlawn, OH

Business Analyst jobs in Akron, OH

Financial Analyst II jobs in Fairlawn, OH

Data Analyst jobs in Akron, OH

Junior Data Analyst jobs in New Jersey

Senior Data Analyst jobs in North Kansas City, MO

Data Analyst jobs in Philadelphia, PA

Remote Business Analyst jobs in New York, NY

Senior Data Analyst jobs in Perrysburg, OH

Data Entry jobs in Springfield, IL

Senior Data Analyst jobs in Austin, TX

Senior Data Analyst jobs in Burlington, VT

Senior Business Analyst jobs in San Juan, PR

Business Administration jobs in Fayetteville, NC

Atria Senior Living jobs in Newburyport, MA

Senior Business Analyst jobs in Franklin, WI

Senior Business Analyst jobs in City Of Industry, CA

Entry Level Business Analyst jobs in Boston, MA

Senior Business Analyst jobs in Phoenix, AZ

Business Analyst - Customer Policy & Solutions - Akron FirstEnergy Headquarters

FirstEnergy Corp -
Akron, OH

Apply Now

Job Details

Full-time
12 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Pension plan
Vision insurance
401(k) matching
Life insurance

Qualifications

Income verification
Customer communication
Microsoft Outlook
Customer service
Spreadsheets
Welfare eligibility determination
Experience working in the energy & utilities sector
Financial analysis
Quality assurance audits
Financial records review
Regulatory compliance analysis
Financial assistance program guidance
Audit support
Financial compliance

Full Job Description

FirstEnergy

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]

Summary: The Universal Service Fund (USF) Analyst is responsible for reviewing, validating, and approving customer applications for New Jersey's Universal Service Fund (USF). This position ensures applications are processed accurately, timely, and in compliance with New Jersey Board of Public Utilities (BPU), Department of Community Affairs (DCA), and utility program requirements.

The analyst serves as a key customer advocate by helping income-qualified households access energy assistance benefits, reducing energy burden, and maintaining utility service affordability. The role requires strong analytical skills, attention to detail, regulatory compliance knowledge, and excellent customer service capabilities.

Responsibilities to include:

Application Processing & Eligibility Determination

Review, evaluate, and process USF applications received through multiple intake channels.
Verify applicant eligibility based on income thresholds, household composition, residency, utility account information, and program-specific requirements.
Validate supporting documentation including pay stubs, tax records, government benefit statements, identification documents, and proof of residency.
Calculate eligibility and benefit levels in accordance with state and program guidelines.
Approve, deny, or pend applications based on established policies and procedures.
Ensure applications meet required service level agreements (SLAs) and processing timelines.

Program Compliance & Quality Assurance

Maintain compliance with New Jersey BPU, DCA, and USF program requirements.
Perform quality reviews to ensure consistent and accurate eligibility determinations.
Document all decisions and maintain complete electronic case records.
Identify and escalate potential fraud, duplicate applications, or eligibility discrepancies.
Participate in audits, quality reviews, and regulatory reporting activities.

Customer & Community Support

Communicate with applicants regarding missing information, eligibility decisions, and next steps.
Provide education regarding USF, Fresh Start, and other available energy assistance programs.
Work collaboratively with community action agencies, non-profit organizations, and state agencies supporting program delivery.
Assist customers experiencing financial hardship by identifying available assistance options.

Data Management & Reporting

Enter and maintain accurate customer information in program administration systems.
Generate and review reports related to application processing volumes, approval rates, processing times, and program participation.
Analyze application trends and identify opportunities to improve operational efficiency.
Support regulatory and management reporting requirements.

Continuous Improvement

Recommend process improvements that enhance customer experience, compliance, and operational effectiveness.
Assist with development of procedures, training materials, and business process documentation.

Qualifications to include:

Bachelor's degree in business administration, Public Administration, Social Services, Finance, Accounting, Communications, or related field.
Equivalent combination of education and relevant experience may be considered.
2-5 years of experience in: Program administration, Eligibility determination, Utility customer assistance programs, Public benefits administration, Financial analysis, Customer service operations
Strong analytical and decision-making abilities.
Experience reviewing financial and income documentation.
Exceptional attention to detail and accuracy.
Ability to interpret policies, regulations, and eligibility requirements.
Strong written and verbal communication skills.
Ability to manage a high volume of applications while maintaining quality standards.
Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
Experience working with case management or customer information systems.
Experience administering LIHEAP, USF, SNAP, Medicaid, TANF, or similar public assistance programs.
Knowledge of New Jersey energy assistance programs and low-income customer policies.
Utility industry experience.
Experience with regulatory compliance and audit support.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401 (k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1 B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team

Apply Now

Refine Your Search

customer programs & solutions analyst jobs in akron, oh

Business Analyst - Customer Policy & Solutions - Akron FirstEnergy Headquarters

Business Analyst, Global Performance Excellence

Associate QA Analyst

Customer Programs & Solutions Analyst

QA Analyst

Data Analyst

Advanced/Senior/Staff Business Analyst, FE Utilities Performance

Senior Data Analyst

ezICHRA Customer Success Manager

Financial Analyst I

Logistics Analyst

Senior Product Analyst -Hybrid/Remote

Financial Analyst II, Energy

Systems Application Analyst II - ClinDoc

Systems Application Analyst II - ClinDoc / Orders Hybrid

Business Analyst, Global Performance Excellence

Senior Product Analyst -Hybrid/Remote

Loan Support Analyst - Retail Bank Operations

Sales Compensation Analyst

Technical Business Analyst (Remote)

I want to receive the latest job alert for customer programs & solutions analyst in akron, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected