Top 10 Patient access director Jobs in Akron, Oh

Director, Contact Center Operations
Medical Service Company —Cleveland, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Service Line Director Ophthalmology and Optometry
Akron Children's Hospital —Akron, OH
- Full-time
- Microsoft Outlook
- 5 years
- Office
Dental Front Desk Receptionist - Advanced Practice
Axess Family Services, Inc. —Akron, OH
- $16 - $19 an hour
- Dental office
- HIPAA
- Mid-level
Service Line Director Hematology Oncology/Infusion
Akron Children's Hospital —Akron, OH
- Full-time
- Nursing
- RN License
- 5 years
Hospice Area Executive of Clinical Operations (Hospice Administrator)
Mercy Health by Compassus —Seven Hills, OH
- Weekends as needed
- CPR Certification
- Nursing
- Up to 50% travel
- Tuition reimbursement
Quick Apply
3d
Hospice Team Coordinator
Mercy Health by Compassus —Seven Hills, OH
- Full-time
- Writing skills
- Medical office experience
- English
- Tuition reimbursement
Quick Apply
11d
Chair Pathology Lab
Akron Children's Hospital —Akron, OH
- Medicine
- Continuous improvement
- Children
- Loan forgiveness

More jobs to discover

Find similar jobs that you might be interested in.

Service Line Director Ophthalmology and Optometry
Akron Children's Hospital —Akron, OH
In collaboration with service line clinical leadership, develop strategic priorities for the Ophthalmology/Optometry service line aligned with the organization…

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director of Nursing
Creekside Care Center —Columbus, OH
Active RN license in the state of Ohio (unencumbered). This includes maintaining compliance with federal, state, and local regulations, promoting positive…
$100,000 - $115,000 a year
Quick Apply
Associate Director Shared Services
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. Utilizing computer applications and automated systems, including Epic (EMR), Microsoft Office…
$98,500 - $118,200 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for patient access director in akron, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient access director jobs near akron, oh

Director Of Operations jobs in Cleveland, OH

Front Desk Receptionist jobs in Akron, OH

Director jobs in Akron, OH

Director Of Marketing jobs in Tampa, FL

Director Of Operations jobs in Tampa, FL

Director Of Operations jobs in Virginia Beach, VA

Art Director Game jobs in Remote

Special Education Director jobs in Georgia

Director Of Operations jobs in Huntington, WV

Director Of Operations jobs in Providence, RI

Team Coordinator jobs in Warner Robins, GA

Operations Coordinator jobs in Detroit, MI

Team Coordinator jobs in Platte City, MO

Team Coordinator jobs in Orlando, FL

Team Coordinator jobs in Columbus, IN

Front Desk Receptionist jobs in San Antonio, TX

Help Desk Security Clearance jobs in Virginia

Front Desk Receptionist jobs in Springfield, VA

Front Desk Receptionist jobs in San Jose, CA

Receptionist jobs in Township Of Hamilton, NJ

Director, Contact Center Operations

Medical Service Company -
Cleveland, OH

Quick Apply

Job Details

Full-time
$73,478 - $110,217 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Customer communication
Data analysis reporting
Managing teams in a customer support role
Tooling
Team leadership
Operations transformation
Digital transformation
Change management
Bachelor's degree
Management reporting
Productivity software
Process improvement planning
AI-driven automation
Cross-functional collaboration
Call center management
Automation tools
Cross-functional communication

Full Job Description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

Apply today to become a part of our dynamic team!

Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Director, Contact Center Operations leads all contact center functions at Medical Service Company, driving standardization, best‑in‑class customer service, and operational efficiency. This role ensures a consistent, high‑quality patient experience across all contact channels by leveraging data, technology, and innovation. The leader will advance the use of virtual voice agents, AI, and automation to improve responsiveness, reduce manual work, and scale operations effectively.

Responsibilities and Duties:

Contact Center Leadership & Oversight

Provide end-to-end leadership for all Medical Service Company revenue cycle contact center operations, ensuring consistent execution across teams.
Establish and maintain standardized workflows, policies, and procedures to drive consistency, quality, and scalability.
Ensure delivery of best-in-class customer service by setting clear service standards, monitoring performance, and driving continuous improvement in patient experience.

Standardization & Process Excellence

Lead enterprise-wide standardization of contact center processes, scripting, escalation paths, and performance expectations.
Identify variation, inefficiencies, and breakdowns in workflows; drive root-cause analysis and sustainable solutions.
Partner cross-functionally (IT, Revenue Cycle, Clinical, Quality, Compliance, HR) to align contact center processes with organizational goals and regulatory requirements.

Customer Experience & Quality

Own customer service strategy and execution in relation to contact centers, ensuring interactions are empathetic, compliant, efficient, and solution-oriented.
Oversee scripting standards and tools to ensure accuracy, compliance (HIPAA), and consistency across all contact channels.
Leverage quality monitoring, coaching, and feedback loops to continuously elevate team member performance and patient satisfaction.

Technology, Virtual Agents & AI Enablement

Drive adoption and optimization of virtual voice agents, AI, and automation to improve access, reduce handle time, and increase self-service.
Partner with technology teams to identify opportunities where AI and digital tools can eliminate manual work, reduce errors, and enhance the customer journey.
Use data and insights from AI tools, call analytics, and reporting to inform staffing models, process improvements, and strategic decisions.

Performance Management & Analytics

Establish and manage KPIs across productivity, quality, service levels, and customer satisfaction.
Analyze trends and performance data to proactively address risks, identify opportunities, and guide operational strategy.
Ensure leaders and teams are held accountable to performance standards through clear expectations, coaching, and development plans.

People Leadership & Development

Build, mentor, and develop high-performing leadership teams with a focus on accountability, engagement, and growth.
Ensure consistent training, onboarding, and ongoing development aligned to standardized processes and service expectations.
Foster a culture of innovation, continuous improvement, and customer-centric thinking.

Compliance & Governance

Ensure contact center operations comply with payer requirements, billing procedures, and all federal, state, and local regulations.
Maintain strict adherence to HIPAA and patient confidentiality standards.
Stay informed of regulatory and policy changes and proactively adjust operations as needed.

Qualifications:

Education: Undergraduate Degree, Business Administration preferred.

Experience/Knowledge/Skills/Physical Requirements:

Minimum of five (5) years of progressive leadership experience in contact center operations.
Demonstrated success leading large, multi-team contact center environments.
Strong background in process standardization, performance management, and operational transformation.
Experience leveraging technology, automation, virtual agents, or AI to drive efficiency and improve customer experience.
Data-driven leader with strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills with a customer-first mindset.
Proficiency in contact center technologies, reporting tools, and Microsoft Office.
Strategic thinker with the ability to translate vision into execution.
Comfortable leading change and driving adoption of new tools and ways of working.
Collaborative partner who builds strong cross-functional relationships.

Quick Apply

Refine Your Search

patient access director jobs in akron, oh

Director, Contact Center Operations

Service Line Director Ophthalmology and Optometry

Dental Front Desk Receptionist - Advanced Practice

Service Line Director Hematology Oncology/Infusion

Hospice Area Executive of Clinical Operations (Hospice Administrator)

Hospice Team Coordinator

Chair Pathology Lab

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for patient access director in akron, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected