At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
Must have basic proficiency of English language to comply with verbal and written directions, signs, policies and procedures.
Position Summary
The Kronos / UKG Pro WFM Business Lead (KBL) is responsible for providing functional ownership and operational support for the UKG Pro Workforce Management (WFM) solution across assigned locations and Operating Companies. This role supports both hourly manufacturing and non-manufacturing populations and plays a critical role in ensuring accurate time capture, payroll readiness, and compliant pay outcomes.
The KBL serves as the primary liaison between local Operations, HR, Payroll, and centralized HR/Payroll Operations teams, supporting the end-to-end timekeeping lifecycle from daily execution through payroll submission. The role includes hands-on troubleshooting of production issues, active management of clocks and devices in partnership with local ITC, coordination of testing and deployments, and ongoing optimization of the UKG Pro WFM environment following Project Titan.
This position does not have formal people management responsibility but requires strong functional leadership, technical expertise, and the ability to influence across a highly matrixed organization.
Primary Responsibilities
UKG Pro WFM Operational Ownership
- Serve as the functional owner for UKG Pro WFM for assigned locations and Operating Companies.
- Ensure system configuration aligns with pay, attendance, and operational policies.
- Support payroll operations by ensuring accurate, complete, and timely submission of time data.
- Monitor daily system health, including interfaces, integrations, and exception reporting.
- Provide payroll cycle support, including Monday payrolls.
Timekeeping Systems, Integrations & Data Flow
- Maintain strong working knowledge of UKG Pro WFM integrations, including UKG Pro Payroll, SAP, and other downstream systems.
- Monitor and validate daily interfaces; troubleshoot failures and escalate with appropriate documentation.
- Identify and resolve demographic, pay rule, and configuration errors impacting payroll.
Issue Management & Escalation
- Manage the ServiceNow ticket queue for assigned locations.
- Troubleshoot, document, and resolve issues within SLAs or escalate as needed.
- Perform root-cause analysis and partner with Payroll, HR IT, and UKG on sustainable fixes. Clocks & Devices
- Actively support and troubleshoot physical clocks and timekeeping devices in partnership with local ITC.
- Coordinate device troubleshooting, restarts, and vendor engagement as required.
Change Management, Testing & Deployments
- Coordinate and support testing for UKG Pro WFM changes, enhancements, and releases
- Log incident forms, non-configuration requests, and configuration change requests in ServiceNow.
- Partner with Payroll, HR Operations, HR IT, and locations to execute deployments.
- Represent location needs in Time Management Work Groups and Portfolio forums.
Policy, Compliance & Audit Support
- Maintain strong understanding of location pay and attendance policies and their WFM configuration.
- Support wage and hour compliance and audit requirements.
- Provide reporting and documentation for audits, legal, and compliance reviews.
Continuous Improvement & Optimization
- Identify opportunities to improve payroll readiness, accuracy, and operational efficiency.
- Partner with locations to streamline processes and reduce manual effort.
- Support stabilization and optimization of the UKG Pro WFM environment post-Project Titan.
Skills & Competencies
Strong analytical, troubleshooting, and problem-solving skills- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to work independently with minimal supervision
- Ability to influence without authority in a matrixed environment
Experience & Education
Bachelor’s degree or equivalent experience required- Advanced functional knowledge of UKG Pro WFM (Kronos)
- Strong understanding of payroll preparation and timekeeping dependencies
- Experience supporting system testing and deployments
- Minimum of 5 years payroll, HR, IT, or operational support experience
- Field or plant experience preferred
- Experience working in highly matrixed environments
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 402928
