Top 939 Program support representative Jobs in Akron, Oh

Case Management Supervisor (Collections)
Millennium Capital and Recovery Corporation —Akron, OH
- From $23 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Boxout —Hudson, OH
- $18.50 - $19.50 an hour
- Full-time
- Office
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Community Liaison (Hospice Sales)
Sanctuary Hospice —Akron, OH
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Help Desk Representative
Akron Metropolitan Housing Authority —Akron, OH
- $22.60 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Payee Associate
COMMUNITY SUPPORT SERVICES INC —Akron, OH
- $17 - $20 an hour
- Full-time
- Office
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Appeals & Grievances Representative I
Summa Health —Akron, OH
- $21.54 - $25.86 an hour
- Full-time
- Hybrid work
- Customer service
- Office
- Administrative experience
- AD&D insurance
- Disability insurance
2d
Automotive Sales Call Center Representative
VanDevere Chevrolet —Akron, OH
- $20 - $25 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
2d
Equipment Rental Specialist
Sunbelt Rentals, Inc. —Akron, OH
- $21.38 - $25.38 an hour
- Full-time
- Spanish
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Storage Customer Service Representative
U-Haul —Tallmadge, OH
- $11 - $13 an hour
- Part-time
- Clean driving record
- Driver's License
- Driving
- Paid holidays
- Health insurance
CSR/Teller - Downtown Akron, OH - Part-Time
Fifth Third Bank —Akron, OH
- Part-time
- Office
- High school diploma or GED
- Entry level
1d
Patient Registration/Client Service Representative
Portage Path Behavioral Health —Barberton, OH
- From $17 an hour
- Full-time
- Background check
- Medical office experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
10d
Residential Direct Support Professional
The Blick Center —Akron, OH
- Weekends as needed
- 18 years or older
- Residential
- High school diploma or GED
Quick Apply
Member Service Representative (FPY)
Akron Area YMCA —Akron, OH
- $11 an hour
- 18 years or older
- Computer literacy
- 16+ years old
Quick Apply
Patient Services Representative I
Northeast Ohio Eye Surgeons —Kent, OH
- Full-time
- High school diploma or GED
- Cleaning
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Patient Account Representative (Customer Service)
Revcare, Inc. —Fairlawn, OH
- $15 - $23 an hour
- Full-time
- Hybrid work
- HIPAA
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician(Induction Furnaces), Electronic and Mechanical, Foundries and Factories
ABP Induction, LLC —Massillon, OH
- From $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Emergency Medical Technician - Basic
Physicians Ambulance Service, Inc. —Smithville, OH
- $19 - $28 an hour
- Part-time
- Spanish
- CPR Certification
- Clean driving record
- Wellness program
- Health savings account
Quick Apply
Hot & Cold Technician
AIS Commercial Parts and Service —Cleveland, OH
- $20 - $35 an hour
- Full-time
- Clean driving record
- Hospital
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Pharmacist (Medina, OH)
Discount Drug Mart, Inc. —Medina, OH
- Full-time
- Background check
- Customer service
- BLS Certification
- Store discount
- Disability insurance
Quick Apply
Clinical Pharmacist-Home Infusion
VAR Incorporated, DBA Summa's Home Infusion —Akron, OH
- $60 - $65 an hour
- Weekends as needed
- Background check
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for program support representative in akron, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program support representative jobs near akron, oh

Member Services Representative jobs in Akron, OH

Case Manager jobs in Akron, OH

Customer Service Representative jobs in Akron, OH

Patient Services Representative jobs in Kent, OH

Community Liaison jobs in Akron, OH

Call Center Representative jobs in Akron, OH

Direct Support Professional jobs in Akron, OH

Clinical Pharmacist jobs in Akron, OH

Pharmacist jobs in Medina, OH

Equipment Rental Specialist jobs in North Highlands, CA

Vacation Rental Management jobs in South Carolina

Biomedical Equipment Technician jobs in San Antonio, TX

Car Rental jobs in Atlanta, GA

Equipment Rental Specialist jobs in Port Angeles, WA

Equipment Rental Specialist jobs in Pearl, MS

Remote Vacation Rental Manager jobs in Remote

Equipment Rental Specialist jobs in Free Soil, MI

Member Services Representative jobs in Wilmington, CA

Member Services Representative jobs in Elmont, NY

Member Services Representative jobs in Minnesota

Case Management Supervisor (Collections)

Millennium Capital and Recovery Corporation -
Akron, OH

Quick Apply

Job Details

Full-time
From $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Collections agent experience
Operations management
Loan collections
High school diploma or GED
Team development
Debt collection skip tracing
Process management
Leadership

Full Job Description

SUMMARY:

Responsibilities include leading and supporting a team of Case Managers/Skip Tracers in a performance-based work environment. This role oversees daily assignment flow, client and agent communication, skip-tracing activity, and consumer contact efforts while ensuring client expectations and operational goals are met. The Supervisor serves as a subject matter expert for assigned clients, skip-tracing tools, and internal processes, while remaining actively engaged in day-to-day operational functions as needed.

ESSENTIAL RESPONSIBILITIES:

· Foster and contribute to a positive working environment

· Lead, coach, and develop Case Managers/Skip Tracers to ensure performance expectations are met

· Monitor daily assignment workflow and audit account-level expectations to maintain KPI standards

· Review daily performance reports and identify opportunities or gaps

· Ensure accurate and timely communication with clients, consumers, and independent agents

· Perform diligent follow-up functions with clients and agents regarding assignment status and updates

· Conduct call quality reviews and provide performance feedback and coaching opportunities

· Roll out and ensure adherence to operational initiatives, policies, and client requirements

· Resolve escalated issues and communicate concerns appropriately to management

· Maintain cross-functional communication with alternate departments to support operational efficiency

· Make outbound and take inbound consumer calls as needed

· Adhere to scripted requirements and ensure team compliance with call handling expectations

· Conduct internet and database searches to identify best-known addresses and location information for customer collateral

· Maintain accurate and up-to-date notes in the system of record

· Ensure compliance with all related laws, regulations, company policies, and industry best practices

· Initiate verbal contact with references as needed to identify or verify location information

· Train and mentor new and existing team members on systems, processes, and client expectations

· Assist with special projects and process improvement initiatives as requested

· Recommend system, process and automation improvements where applicable.

· Assume additional duties as needed

COMPETENCIES:

· Extensive knowledge of customer service strategies and procedures

· Strong leadership and team development skills

· Excellent verbal and written communication skills

· Strong analytical, investigative, and deductive reasoning abilities

· Ability to prioritize workload and manage competing demands in a fast-paced environment

· Extensive knowledge of, or the ability to quickly learn, company services and client expectations

· Proficiency with Microsoft Office Suite and related software

· Strong understanding of skip tracing techniques, consumer communication standards, and assignment management processes

· Adapts to changes in the work environment and adjusts approach to best fit operational needs

REQUIRED EDUCATION AND EXPERIENCE:

· High school diploma or GED required

· Minimum of 3 years of related experience in skip tracing, case management, repossession support, collections, or recovery operations

· Prior leadership, training, or supervisory experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

· Comfortable handling high call volumes and working within performance-driven environments

· Experience with dialer systems, warm transfer protocols, and consumer communication best practices preferred

· Working knowledge of skip tracing technologies including Accurint, LexisNexis, TLO, CLEAR, or similar platforms preferred

· Knowledge of the repossession and recovery industry strongly preferred

WORK ENVIRONMENT:

This position operates in a professional office environment and routinely uses standard office equipment. Initial training will take place in-office, with an ongoing hybrid schedule after training is completed and consistent with company policy.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay: From $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Collections: 3 years (Preferred)
Leadership: 1 year (Preferred)

Ability to Commute:

Akron, OH 44311 (Preferred)

Work Location: Hybrid remote in Akron, OH 44311

Quick Apply

Refine Your Search

program support representative jobs in akron, oh

Case Management Supervisor (Collections)

Customer Service Representative

Community Liaison (Hospice Sales)

Help Desk Representative

Payee Associate

Appeals & Grievances Representative I

Automotive Sales Call Center Representative

Equipment Rental Specialist

Storage Customer Service Representative

CSR/Teller - Downtown Akron, OH - Part-Time

Patient Registration/Client Service Representative

Residential Direct Support Professional

Member Service Representative (FPY)

Patient Services Representative I

Patient Account Representative (Customer Service)

Field Service Technician(Induction Furnaces), Electronic and Mechanical, Foundries and Factories

Emergency Medical Technician - Basic

Hot & Cold Technician

Pharmacist (Medina, OH)

Clinical Pharmacist-Home Infusion

I want to receive the latest job alert for program support representative in akron, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected