Top 23 Security supervisor Jobs in Akron, Oh

Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Security Shift Supervisor - Healthcare
Allied Universal —Bedford, OH
- $18 an hour
- Part-time
- 18 years or older
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Manager - Asset Protection (New Store Opening) - Montrose Plaza Rack
Nordstrom —Akron, OH
- $51,500 - $83,500 a year
- Full-time
- Computer literacy
- Mid-level
- Organizational skills
- Store discount
- Disability insurance
11d
Security Manager
AVI Foodsystems —Akron, OH
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Security Site Manager $24/hr
Sunstates Security —North Canton, OH
- $24 an hour
- Weekends as needed
- Customer service
- Military
- Writing skills
- Paid holidays
- Health insurance
Security Site Supervisor - Logistics Facility
Allied Universal —Richfield, OH
- $18.25 an hour
- Overtime
- 18 years or older
- Military
- Research
- Paid training
- Health insurance
Quick Apply
11d
Regional Loss Prevention Manager, Cleveland
Giant Eagle —Bedford Heights, OH
- $77,200 - $90,100 a year
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Paid holidays
- Dental insurance
Surveillance Security - Site Supervisor Officer
GardaWorld Security Services U.S. —Brecksville, OH
- $21.50 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
2d
Security Supervisor
JACK Thistledown Racino —Randall, OH
- Writing skills
- Mid-level
- 3 years
Quick Apply
Information Security GRC Manager
Signet Jewelers —Akron, OH
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Store discount
- Health insurance
Security Branch Supervisor
Signal of Canton-Youngstown —Canton, OH
- $37,000 - $40,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Tuition reimbursement
Quick Apply
14h
Alarm Monitoring Supervisor I
Securitas Technology Corporation —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Quick Apply
Surveillance Security Manager
GardaWorld Security Services U.S. —North Randall, OH
- $25.94 an hour
- 8 hour shift
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Mgr, Identity & Access Management
Summa Health —Akron, OH
- $49.78 - $74.68 an hour
- Full-time
- Computer Science
- Writing skills
- HIPAA
- AD&D insurance
- Disability insurance
Response Security Field Supervisor
GardaWorld Security Services U.S. —Cleveland, OH
- $21 an hour
- Full-time
- Background check
- Clean driving record
- Management
- Paid holidays
- Disability insurance
Quick Apply
Safety, Health, Environmental & Security Manager
Synthomer Inc. —Mogadore, OH
- Full-time
- Supervising experience
- Manufacturing
- Senior level
Quick Apply
Security Shift Supervisor - Hospital
Allied Universal —Garfield Heights, OH
- $18 an hour
- Full-time
- 18 years or older
- Clean driving record
- Hospital
- AD&D insurance
- Paid holidays
Quick Apply
Senior Manager Cyber Security & Risk Compliance
Acuative Corporation —Cleveland, OH
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1d
Security Site Supervisor - Iraq - Req 6 yrs of Mil. E6
GARDAWORLD FEDERAL SERVICES LLC —United States
- Clean driving record
- 6 years
- Military
- Paid training
Quick Apply
1d

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security supervisor jobs near akron, oh

Alarm Monitoring Supervisor I

Securitas Technology -
Uniontown, OH

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Job Details

Full-time
$18 - $20 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Resource allocation
Staff supervision
Serving clients
Team supervision
Coaching
High school diploma or GED
Team development
Professional development support
Staff policy implementation
Team training
Mentoring
Security system monitoring (security system operation)
Productivity software
Workforce management
Technical Proficiency

Full Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

2nd Shift There are shift differentials for 2nd shift. During the week a 5% differential is added and on the weekend day a 30% shift differential is added. Monitoring Supervisor (Sonitrol) will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm activations, inbound calls, and resolving issues or complaints. The Monitoring Supervisor is responsible for the management of the daily shift activities of a 24/7/365 team. The Monitoring Supervisor is expected to operate in accordance with Securitas Technology core values by supporting and enforcing company policies, managing staffing levels, supporting employee retention through engagement and training/development. This position will work closely with the Monitoring Mangers to maintain service levels to meet company and customer service goals and objectives.

Supervisory Responsibilities:

Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments based on current activity and staffing levels.
Manage employee breaks throughout the shift.
Resolves and/or escalate customer complaints (Quality Concern Reports). Determines validity of complaint via due diligence in fact finding. Initiates appropriate follow-up to ensure resolution of customer issue.
Provides coaching and addresses performance and behavioral concerns to all monitoring specialists.

Duties & Responsibilities:

Serves as general liaison for employee, customers and visitors; answers questions, provides information, directs problems to appropriate party.
Applies procedural knowledge and works with in company policy to improve individual employee performance via monthly one-on-one meetings.
Ensures that monitoring specialists are informed about policy/procedural changes via written and verbal correspondence, bulletins, and written pass-down memos requiring individual employee sign-off.
Always applies discretion in dissemination of confidential and sensitive information in nature.
Provides hands on assistance with aging phone calls and alarms in the various monitoring queues as needed.
Assists, as needed, with interviewing candidates for open positions.
Effectively communicates company goals, expectations; as well as customer directives so every employee understands his/her role.
Attend meetings, events and special events as needed.
Encourages professionalism, open communication, employee engagement and retention.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of monitoring operations procedures.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor monitoring specialists.
Ability to interact and work with employees from various backgrounds and experience levels.
Ability to exercise sound judgment and problem solving and decision-making skills.
Ability to communicate, support, and enforce all department policies.
Proficient in Microsoft Office Suite or related software.
Proficient in operating and navigating in Mastermind and/or SONIP platform
Intermediate to high proficiency in ability to perform procedures for various customer queues including but not limited to SME, National Accounts, Sonitrol, etc.
Ability to exercise independent judgment based on experience to vary from standard operating procedures.
Ability to coach, mentor and train monitoring specialists.
Ability to prioritize and align resources in response to varying shift activities that impact service levels.

Physical Demands/Work environment:

Prolonged periods sitting at a desk and working on computer
Professional Office Environment/Monitoring Station
Variations of Temperature

Education and Experience:

High School Diploma or GED/equivalent required.
2+ years’ experience in call center environment preferred
1+ year supervisory experience preferred
Department of Defense secret clearance preferred
Must be flexible with work schedule to support the needs of a 24/7/365 monitoring center.

Securitas offers comprehensive benefits including:

Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Apply Now

Refine Your Search

security supervisor jobs in akron, oh

Alarm Monitoring Supervisor I

Security Shift Supervisor - Healthcare

Manager - Asset Protection (New Store Opening) - Montrose Plaza Rack

Security Manager

Security Site Manager $24/hr

Security Site Supervisor - Logistics Facility

Regional Loss Prevention Manager, Cleveland

Surveillance Security - Site Supervisor Officer

Security Supervisor

Information Security GRC Manager

Security Branch Supervisor

Alarm Monitoring Supervisor I

Surveillance Security Manager

Mgr, Identity & Access Management

Response Security Field Supervisor

Safety, Health, Environmental & Security Manager

Security Shift Supervisor - Hospital

Senior Manager Cyber Security & Risk Compliance

Major Incident Manager III

Security Site Supervisor - Iraq - Req 6 yrs of Mil. E6

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