Top 4 Technical support supervisor Jobs in Akron, Oh

Meter & Tool Repair Supervisor - Energy Delivery Technical Support - Akron Central Electric Lab
FirstEnergy Corp —Akron, OH
- Full-time
- Microsoft Outlook
- Engineering
- Mid-level
- Health insurance
- Dental insurance
6d
Venue Technology Supervisor - Blossom Music Center
Legends Global —Cuyahoga Falls, OH
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Customer Service Manager - Industrial Distribution - Platinum Accounts
OTC Industrial Technologies —Oakwood Village, OH
- Call employer
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Customer Service Manager - Industrial Distribution - Platinum Accounts
OTC Industrial —Oakwood Village, OH
- Full-time
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
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Meter & Tool Repair Supervisor - Energy Delivery Technical Support - Akron Central Electric Lab

FirstEnergy Corp -
Akron, OH

Apply Now

Job Details

Full-time
6 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Pension plan
Vision insurance
401(k) matching
Life insurance

Qualifications

Electronic meters
Computer operation
Customer relationship building
Microsoft Outlook
Safety regulations
SAP
Union relations
Internal employee customer service
Customer relationship management
Labor contracts
Electrical parts
Project leadership

Full Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

Supervisor, Meter Test & Tool Repair

Supervises employees engaged in the day-to-day operations of a Meter Test and Tool Repair Shop; to direct, train, and supervise union employees in the Meter Shop who are engaged in the purchasing, testing, and shipping of meters and metering transformers, and union employees in Tool Repair who are engaged in the repair of tools (gas, hydraulic, electric, hand, etc.) and manufacturing of personal protective grounds. Maintains a safe work environment. Participates with other team members to provide efficient and reliable service to both internal and external customers. Also r esponsible for monitoring/managing the operation of the storeroom to ensure a timely inventory of meters and metering equipment and parts used during the tool repair process.

Requirements

Bachelor's degree in engineering technology or related discipline with 4 years of related work experience, or associate degree in Engineering Technology or related discipline with 8 years of related work experience.
Related work experience includes knowledge of residential, commercial, and industrial metering procedures, work methods, and materials .
Knowledge of residential, commercial, and utility electrical distribution systems.
Demonstrated leadership capabilities through project assignments.
Demonstrated interpersonal skills.
Strong customer relations skills and strong leadership skills in directing others.
Excellent written and oral communication skills.
Knowledge of union contracts and ability to apply.
Thorough knowledge of Company’s General Safety Specifications and Accident Prevention Handbook.

Principle Accountabilities

Responsible for the safety and day-to-day operations of the meter test shop and tool repair shop and supervision of union employees.
Administering the company safety program and ensuring that team members adhere to all safety rules and regulations. Ensuring monthly safety training is conducted and ensuring an effective accident prevention plan and program. Actively demonstrating a commitment to the safety culture at FirstEnergy.
Responsible for the training of employees to ensure accurate testing of meters and meter transformers.
Responsible for the training of employees to ensure effective repair of various types of tools and manufacturing of personal protective grounds.
Ensures that meter test equipment is calibrated to regulatory standards on a cyclical basis and results are archived correctly.
Monitors daily shop productivity, coordinates, and coaches to achieve corporate goals, provide shop monthly productivity reporting to manager.
Maintains an acceptable meter and metering transformer inventory available for use.
Maintains an acceptable inventory of tool repair parts and high value, high turnover tools and instruments.
Ensures timely fulfillment of meter, metering transformers, and personal protective ground orders; plans, submits, and tracks equipment orders to maintain inventory levels, coordinates deliveries, and resolves ordering and delivery issues.
Communicates to all Field Services Supervisors regarding meter, metering transformer, and personal protective ground inventory and ordering practices.
Works with Transportation management to coordinate material deliveries to meet the needs of Meter Services and Line department.
Advises regional Meter Services personnel on appropriate metering transformer equipment for the service installation, as well as appropriate substitutions.
Meets with vendor representatives; plans and tracks material orders to maintain inventory levels, coordinates deliveries, resolves ordering and delivery issues, and learn about new products and software upgrades.
Ensure meter vendor purchase orders and associated data files are accurate for use in MMS, SAP, or smart meter systems.
Participates in the first article process with meter engineering, ensuring timely first article approval, nameplate, and barcode accuracy.
Works with Customer Services and Meter Services to ensure timely completion of special meter tests (PUCO, customer high-bill, office requests) within the required regulatory timeframe
Works daily in various computer systems to analyze customer and meter information.
Participates as a team member in various meter-related projects.
Travel to Meter Services sections or other Meter Test shops as need.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

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technical support supervisor jobs in akron, oh

Meter & Tool Repair Supervisor - Energy Delivery Technical Support - Akron Central Electric Lab

Venue Technology Supervisor - Blossom Music Center

Customer Service Manager - Industrial Distribution - Platinum Accounts

Customer Service Manager - Industrial Distribution - Platinum Accounts

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